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Week 3 Ch 5 Quiz How might you plan and deploy an SQL database to support distributed users all over the world? List the key steps and explain why

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Week 3 Ch 5 Quiz How might you plan and deploy an SQL database to support distributed users all over the world? List the key steps and explain why. Week 3 Ch 6 quiz Explain the differences and similarities of Azure Back up and Site Recovery. What are the prerequisites or dependencies for deploying both? Week 3 ITIL (Please use adobe attachment to answer the question) In what ways might Continual Service Improvement concepts relate to your current lab activities? Choose 1(or more) from the ITIL reading Part 5. How does your specific activities this week inform the business on what is needed for transition? Week 3 IDL List a few of the benefits of V-Net peering. How do you confirm connectivity across peering connections? Peering (intermediate) virtual networks are considered_____________ because they do not allow connectivity to flow through them to connected virtual networks. What is a site to site VPN and key benefits? What type of VPN configuration would you need to support static routing and IKEv1 only? Why would you use a custom route in a virtual network? Why might you use virtual network peering? What is the main benefit of using a network virtual appliance (NVA)? How might you deploy an NVA? When would you deploy border gateway protocol (BGP)? Video Lab 1 Quiz https://youtu.be/j7iey-XkiZk What is the basic function Traffic Manager? Explain what traffic manager profiles do? What do the endpoints represent and what is the purpose? How do you test the failover? Quick Start—An Overview of ITIL Continual Service Improvement Start Warning: This will increase your brain activity Learning ITIL® is not easy. First, there’s confusion. “What the blank is ITIL?” Then comes denial. “Why, ITIL, why?” Next acceptance…and the “I can’t stay awake past one page” phase where your brain shuts off and you fall into an ITIL-induced coma. This shouldn’t happen. Sure, ITIL can be a bit dry. But this eBook will help you through it. We’ll even throw in a few puns and corny jokes to make sure you’re awake. So grab a water bottle. Stay hydrated. And turn your brain on to learn ITIL. First things first, what is ITIL? The only thing standing between you and learning all about the ITIL (AKA IT Infrastructure Library) is learning to speak the language. The phraseology. The fuzzwords. Let’s start with a basic definition and then break it down into five stages. That’s right, five stages you can count on one hand, so you’ll implement ITIL in no time. < BACK ITIL® is a registered trademark of Axelos Limited. All rights reserved. 2 An Overview of ITIL, Continual Service Improvement NEXT > How does ITIL work? Five Stages at a Glance Service Strategy Define needs, assets, and strategy You are here. Service Design Design services and the supporting elements Continual Service Improvement Collect data on performance Compare to strategy standards Change for improvement Service Operation Deploy said services. Includes maintenance, error resolution, and making sure the end-user is happy < BACK 3 An Overview of ITIL, Continual Service Improvement Service Transition Develop services, the supporting elements, and the methods of implementation NEXT > Stage 5: Continual Service Improvement Short and sweet, this stage is arguably one of the most important stages of the ITIL lifecycle. It’s where you take stock of what you’ve implemented and figure out how to make it better. Chances are you can’t knock it out of the park on the first try, but it’s important that you get started, put a good service delivery process in place, and just keep making it better. If continual self-improvement is a motto for life (or just for building the perfect plate of nachos), continual service improvement is a motto for ITIL. < BACK 4 An Overview of ITIL, Continual Service Improvement NEXT > ITIL 2011 Glossary Definition Continual Service Improvement is responsible for managing improvements to IT Service Management processes and IT services. The performance of the IT service provider is continually measured and improvements are made to processes, IT services, and IT infrastructure in order to increase efficiency, effectiveness, and cost effectiveness Translation: Okay, okay. The ITIL Glossary may have stated that one clearly enough. This stage is all about measuring success against the original goals and then taking steps to do it even better, while reducing costs and risks to the Service Provider. Nothing is safe from scrutiny in this stage, not the teams, processes, or the hardware. Although you’re reviewing this stage last, in reality this is an ongoing stage—hence the “continual” part. < BACK 5 An Overview of ITIL, Continual Service Improvement NEXT > Service Improvement Models It should be noted that this stage does not consist of a series of processes, but rather assessment and improvement models. (Woohoo! A break from processes!) Below are the three main models used during this stage of the lifecycle. For the ITIL Foundations exam, you will need to memorize the steps of each model. Model One: Continual Service Improvement What is the vision? How do we maintain momentum? Where are we now? Did we get there? Where do we want to be? Continual Service Improvement Model is a series of questions that are meant to guide you in the development of an improvement program, as well as give you an opportunity to learn from past successes and failures. How do we get there? < BACK 6 An Overview of ITIL, Continual Service Improvement NEXT > Model Two: Deming Cycle Deming Cycle is a 4-step model based on the philosophies of W. Edwards Deming, which focus on higher quality and productivity. This cycle is meant to repeat, each time getting nearer to the goal. STEP 1 Plan STEP 4 Act < BACK 7 An Overview of ITIL, Continual Service Improvement STEP 2 Do STEP 3 Check NEXT > Model Three: 7-Step Improvement Process Step 7 Investigate and diagnose The 7-Step Improvement Process is a model that focuses on gathering, measuring, and analyzing data as a means to improving service performance. Step 6 Plan & implement changes Step 5 Analyze the data Step 4 Process the data Step 3 Gather the data Step 2 Decide what can be measured Step 1 Decide what should be measured < BACK 8 An Overview of ITIL, Continual Service Improvement NEXT > Congrats! You’ve completed Quick Start—An Overview of ITIL Do you feel invigorated? Inspired? Now take the time for a little studying and show that ITIL exam who’s boss! Your company and its customers will thank you for it. eBook 1 Service Strategy eBook 2 Service Design eBook 3 Service Transition eBook 4 Service Operation eBook 5 Continual Service Improvement < BACK 9 An Overview of ITIL, Continual Service Improvement NEXT > ITIL at a Glance—A Quick Review For those of you who are short on time, here you'll find all of the concepts covered in this eBook series (as well as some additional ITIL facts) in a simple chart. Use this cheat sheet for reviewing the main concepts. The 50,000 ft. view of ITIL. You are here. Service Strategy Strategy Generation Service Portfolio Mgt. Risk Mgt. Demand Mgt. Financial Mgt. Service Design Service Catalogue Mgt. Service Level Mgt. Supplier Mgt. Availability Mgt. Capacity Mgt. Information Security Mgt. IT Service Content Mgt. < BACK 10 An Overview of ITIL, Continual Service Improvement Service Transition Release and Deployment Mgt. Change Mgt. Transition Planning and Support Service Knowledge Mgt. Evaluation Mgt. Service Asset and Configuration Mgt. Service Validation and Testing Mgt. Service Operation Request fulfillment Incident Mgt. Access Mgt. Problem Mgt. Event Mgt. Continual Service Improvement Service Measurement Service Reporting NEXT > © 2016 ServiceNow, Inc. All rights reserved. ServiceNow believes information in this publication is accurate as of its publication date. This publication could include technical inaccuracies or typographical errors. The information is subject to change without notice. Changes are periodically added to the information herein; these changes will be incorporated in new editions of the publication. ServiceNow may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. Reproduction of this publication without prior written permission is forbidden. The information in this publication is provided “as is.” ServiceNow makes no representations or warranties of any kind, with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brands and product names are trademarks or registered trademarks of their respective holders. < BACK 11 An Overview of ITIL, Continual Service Improvement SN-EB-ITILIMPROVEMENT-032016