Homework answers / question archive / NMIMS Global Access School for Continuing Education (NGA-SCE) Course: Business Communication Internal Assignment Applicable for June 2022 Examination Assignment Marks: 30 Instructions: ? All Questions carry equal marks

NMIMS Global Access School for Continuing Education (NGA-SCE) Course: Business Communication Internal Assignment Applicable for June 2022 Examination Assignment Marks: 30 Instructions: ? All Questions carry equal marks

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NMIMS Global Access School for Continuing Education (NGA-SCE) Course: Business Communication Internal Assignment Applicable for June 2022 Examination Assignment Marks: 30 Instructions: ? All Questions carry equal marks. ? All Questions are compulsory ? All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3 in not more than 500 words for each subsection. Use relevant examples, illustrations as far as possible. ? All answers to be written individually. Discussion and group work is not advisable. ? Students are free to refer to any books/reference material/website/internet for attempting their assignments, but are not allowed to copy the matter as it is from the source of reference. ? Students should write the assignment in their own words. Copying of assignments from other students is not allowed. ? Students should follow the following parameter for answering the assignment questions. 1. You are the Team Leader with Amazon. A new group of interns has joined the company. You have been given the responsibility of explaining them how to draft business For Theoretical Answer Assessment Parameter Weightage Introduction 20% Concepts and Application related to the question 60% Conclusion 20% For Numerical Answer Assessment Parameter Weightage Understanding and usage of the formula 20% Procedure / Steps 60% Correct Answer & Interpretation 20% NMIMS Global Access School for Continuing Education (NGA-SCE) Course: Business Communication Internal Assignment Applicable for June 2022 Examination messages. You explain them about, ‘Adapting the message to Your Audience.’ This can be done by - ? Using the You Attitude; ? Maintaining Standard of Etiquette; ? Emphasizing the Positive and ? Using Bias Free Language. Explain these giving appropriate examples of each. (10 Marks) 2. Lisa, a commerce graduate, has been working in the field of Finance for the last 3 years. She now decides to do her post-graduation in management from a reputed college. As a part of her documents, Lisa requires a recommendation letter from her former professor. Imagining yourself to be Lisa, write a letter to your former professor requesting him to write a recommendation letter for you. Take care to refresh the professor’s memory because you had passed out three years ago. Creatively assume any other details that you need for writing the request letter. (10 Marks) 3. Write a complaint letter to the Director of Consumer Grievance Redressal Cell based on the facts given below: You are Jass Javvy. You bought a Kitchen Aid stand mixer from Flipkart on 1 January 2022 for an amount of Rs.40,000. This included delivery and 40-day money-back offer. As the stand mixer did not perform satisfactorily you decide to return it to Flipkart and send it back on 5th January. You call the company every week and the representative inform you over phone that the transportation and handling charges as well as money equivalent to the price of the mixer, would be credited to your account. On 15th March you receive a statement for your credit card and to your dismay you find that no credit has been applied to your account for the mixer, its transportation and handling charges. You are dissatisfied and decide to write a complaint letter. NMIMS Global Access School for Continuing Education (NGA-SCE) Course: Business Communication Internal Assignment Applicable for June 2022 Examination a. What is the appropriate ‘tone’ of a letter of claim? How will the tone affect the manner in which the reader responds? Explain (5 Marks) b. Assume yourself to be Jass Javvy and write a complaint letter to Flipkart. (5 Marks) **********