What is research, and how do informal and formal research methods differ? Before drafting a message, what questions should writers ask as they collect information? Why do writer's need to outline complex projects before beginning? What business messages are better organized directly, and which are better organized indirectly? What are the four sentence types? Communications, Chapter 4 What is involved in the revision process? What is microblogging, and why is conciseness especially important in microblogging messages and social media posts? How to bulleted and numbered lists While proofreading, why is it difficult for writers to find their own errors? What are five items to check in proofreading? How can you overcome defensiveness when your writing is criticized constructively?