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Homework answers / question archive / (CT) Unit 5 Individual Project 2 Assignment Overview Type: Individual Project Unit: Hardware Troubleshooting Due Date: Tue,6/15/21 Grading Type: Numeric Points Possible: 80 Points Earned: Deliverable Length: 2page MS Word document Go To: Assignment Details Learning Materials Reading Assignment My Work: Online Deliverables: Submissions Looking for tutoring? Go to Smarthinking Assignment Details Assignment Description Assignment Details One of the unit’s foci was troubleshooting
(CT) Unit 5 Individual Project 2 Assignment Overview Type: Individual Project Unit: Hardware Troubleshooting Due Date: Tue,6/15/21 Grading Type: Numeric Points Possible: 80 Points Earned: Deliverable Length: 2page MS Word document Go To: Assignment Details Learning Materials Reading Assignment My Work: Online Deliverables: Submissions Looking for tutoring? Go to Smarthinking Assignment Details Assignment Description Assignment Details One of the unit’s foci was troubleshooting. The significance of being able to troubleshoot hardware and networks, as a user or administrator, cannot be overstated. Refer back to Chapter 1 of your textbook. At the end of that chapter, there is an Essay Quiz section. There are four questions in that section. Select 2 of the 4 questions and respond to each of them in a 2page MS Word document that contains the following: Cover page (does not count toward the 2page requirement) Your full name Course code, session, and section (e.g., ITCO1032102A01) Submission date Assignment name (Unit 5 IP2) Page 1: Select 1 of the 4 Essay Quiz questions at the end of Chapter 1 of your textbook. Answer that question on this page. Page 2: Select a second Essay Quiz question at the end of Chapter 1 of your textbook. Answer that question on this page. Reference page in APA format (does not count toward the 2page requirement) Be sure to list the questions you choose for your assignment in the following format. For example: Question 2: "Ralph’s boss also doesn’t understand the CPU code names and needs his help to decipher them. Given such a scenario, how should Ralph respond? Where do code names for CPUs come from? Write up a comparison of the code names used by Intel and AMD for their processors. What other aspects of computing use code names?" Answer: In order to better help Ralph's boss to understand.... Save your document with the course, assignment, and your name (e.g., ITCO103_Unit5_IP2_Neo_Anderson.docx). Submit your document for grading. Refer to the Grading Rubric for criteria thatyour instructor will use to grade your submission. Please submit your assignment. For assistance with your assignment, please use your text, Web resources, and all course materials. Grading Rubric Performance Indicator Meets Standard Follows Instructions Assignment has all the required components and answered all the questions within the instructions. 10 Page Length Assignment is at or above the minimum suggested length. 10 Accuracy Content and terminology are accurate in response to the prompts and demonstrates an understanding of the content. 50 Organization, Structure, and Flow Assignment organizes content through paragraph structure and sentence flow to enhance readability. Total Reading Assignment Using the Unit Steps as a guide, read the following chapters in Mike Meyers CompTIA A+ Guide to Managing and Troubleshooting PCs: Chapter 1 (Section: Troubleshooting Methodology) Chapter 19 (Section: Installing and Configuring a Wired Network) Chapter 20 (Section: Installing and Configuring Wireless Networking) Assignment Objectives Explain best practices regarding troubleshooting hardware issues. Explain hardware diagnostic steps. Other Information Points Possible 10 80 Explain hardware diagnostic steps. Other Information There is no additional information to display at this time. Legend Extra Credit View Assignment Rubric 1. Your worksite currently has no ESD protection. In fact, your supervisor doesn’t feel that such protection is necessary. Given such a scenario, create a document with solutions. Write a proposal to purchase ESD protection equipment for the computer assembly/repair facility that will convince your supervisor that ESD protection is necessary and cost-effective in the long run. What kinds of protection will you recommend? 2. A friend is considering turning his computer hobby into a career and has asked your advice on outfitting himself as a freelance computer technician. Given such a scenario, create a document with solutions. What tools can you recommend to your friend? 3. A user phones you at your desk and reports that after pressing the power button on his computer and hearing the hard drive spin up, his screen remains blank. Given such a scenario, create a document with solutions. What questions can you ask to determine the problem? 4. Briefly explain the various steps in troubleshooting theory.
Outline of Troubleshooting Challenges
Question One
Electrostatic discharge (ESD) refers to the sudden electricity flow between two electrically charged components due to dielectric breakdown, contact, and electrical short. Static electricity buildup results from electrostatic induction or tribocharging
During electrostatic discharge, visible sparks are usually created, with dramatic situations that may not be heard or seen
All these have the potentiality of damaging electric devices. ESD has the potential of causing harmful impacts of economic importance to the company, such as coal dust, fuel vapor, gas explosions, and damages to integrated circuits, which may prove to be expensive to replace or
Question Two
Computer technicians normally troubleshoot, maintain and install software and hardware for organization and businesses
Therefore, my friend's advice in this scenario is to get certified, which will ensure that they validate their skills to potential employers, which is earning a certification in either desk or computer help
Question Three
Questions I will ask the user who phoned me to troubleshoot what may be the problem will include:
Question Four
According to CompTIA, six steps are involved in the process of troubleshooting approach as follows:
Establishing the necessary action plan and execution of the plan
Reflection
Troubleshooting involves the process of singling out the problem with a faulty computer system, often in cases when the issue is not apparent
This implies that this process may be tedious despite the many advantages associated with the process
Some issues may arise when troubleshooting, such as a frozen application, which may lead to one not clicking any button or closing the frozen application window
The second challenge that arises during troubleshooting is when a given application runs slowly, lowering the speed, which means that one will have to either wait, keep closing, reopen the application, or update the application, which is time-consuming
When troubleshooting, the third issue is when the entire computer is slow, meaning its applications are slow
Troubleshooting Challenges
Question One
Electrostatic discharge (ESD) refers to the sudden electricity flow between two electrically charged components due to dielectric breakdown, contact, and electrical short. Static electricity buildup results from electrostatic induction or tribocharging. During electrostatic discharge, visible sparks are usually created, with dramatic situations that may not be heard or seen. All these have the potentiality of damaging electric devices. ESD has the potential of causing harmful impacts of economic importance to the company, such as coal dust, fuel vapor, gas explosions, and damages to integrated circuits, which may prove to be expensive to replace or repair. Therefore, measures aimed at preventing charging such as avoiding highly setting materials. Also, measures aimed at removing static such as the provision of antistatic devices, grounding of human workers, and humidity control. An ESD simulator will also be vital to test electronic gadgets such as charged device models or human model body models (Wolf & Daout, 2020). This will be cost-effective as compared to replacing or repairing damaged devices.
Question Two
Computer technicians normally troubleshoot, maintain and install software and hardware for organization and businesses. Therefore, my friend's advice in this scenario is to get certified, which will ensure that they validate their skills to potential employers, which is earning a certification in either desk or computer help services. In addition, my friend should consider starting his career with a basic certificate such as a CompTIA A+ credential, which will be vital for ensuring that his resume stands out to potential employers. Also, the Google IT Support Professional Certificate will help him to acquire the necessary job skills as he prepares for the CompTIA A+ examination.
Question Three
Questions I will ask the user who phoned me to troubleshoot what may be the problem will include:
Question Four
According to CompTIA, six steps are involved in the process of troubleshooting approach as follows:
Problem identification requires that the computer technician know that symptoms only indicate a particular problem and are not the issue. Isolation or title of the underlying issue can be done by asking the user when the symptoms started and the cause of the symptoms. It will be helpful in cases where the user can recreate the situation and explain and then see if there is anything that could have changed throughout (Ayde Ergado, 2016).
After the problem base has been identified, it will be vital for the probable causes of the problem to be listed. Again, the technical knowledge will be used to prioritize the list. The list typically has the potential reasons starting with most likely to the least likely causes. Next, the obvious reasons should be included: if the computer system is connected to power, are the sockets receiving power supply? Finally, higher stabling levels will be required when the obvious one is not the issue (Ayde Ergado, 2016).
After identifying the theory of probable cause to the problem, one must take some time and think to decide whether they can handle the troubleshooting themselves or need some other technical and expert help (Ayde Ergado, 2016).
This step comes in after the actual cause has been found through probable cause testing. Simple issues only require the implementation of simple action plans. However, if the problem is complicated, one will need to document the program to ensure that they are sure of what they are executing and the necessary procedure (Ayde Ergado, 2016).
System functionality is vital because it ensures that there are not issues that might not have been left out after the action plan has been executed. Furthermore, based on the findings of verification, one might also have an opportunity of implementing preventive measures (Ayde Ergado, 2016).
Documentation of the process is usually done after the ascertainment that all things are working well. This involves documenting the actions, outcomes and findings (Ayde Ergado, 2016).
Reflection
Troubleshooting involves the process of singling out the problem with a faulty computer system, often in cases when the issue is not apparent (Mijaswari & Sulindawaty, 2020). The troubleshooting procedure typically includes a collection of vital information from several sources of the computer systems, such as checking the power supply of the computer system when the monitor seems to be not powering on to locate the cause of the problem. This implies that this process may be tedious despite the many advantages associated with the process. Some issues may arise when troubleshooting, such as a frozen application, which may lead to one not clicking any button or closing the frozen application window. The second challenge that arises during troubleshooting is when a given application runs slowly, lowering the speed, which means that one will have to either wait, keep closing, reopen the application, or update the application, which is time-consuming. When troubleshooting, the third issue is when the entire computer is slow, meaning its applications are slow. This might be handled through scanning the whole computer system, which is also time-consuming. Despite the challenges, troubleshooting, such as troubleshooting, helps computer technicians identify the specific problems with the computer systems and find the best solutions to the identified issues without wasting time. In addition, proper troubleshooting ensures that the maintenance operations can overcome lost productions, compliance issues, and backlogs more efficiently (Caporuscio et al., 2020).
