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The power today is with the people or customers

Management

The power today is with the people or customers. A single customer can create an amazing amount of pain and public problems for a company. There are so many examples of customers fighting back – some ethical and some unethical. Think about the power of an angry customer and what they can do to mitigate that risk!

Research the internet and find an exciting example of customers fighting back! Be sure to include the link to your example.

 

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