British Columbia Institute of Technology

BUSA 1305

Chapter 16 Supervision and Labor

1)_____is a term used to include all activities within a company that involve dealing with a union and its membership.

1. 1. Union relations
   2. Labor/management partnership
   3. Employee relations
   4. Management relations
   5. Labor relations

2. An organization of workers, acting collectively, seeking to promote and protect its mutual interests through collective bargaining is known as                                                        .
   1. a team
   2. a union
   3. a fraternal order
   4. a labor group
   5. workforce organization

3. Gains made by unions in one industry often                             other nonunionized sectors of the economy.
   1. spill over into
   2. cause negative consequences on
   3. conflict with
   4. have no effect on
   5. neutralize gains in

4. Activities in a unionized organization consist chiefly of following procedures and policies laid out in the

                     .                       

1. 1. employee handbook
   2. policy manual
   3. labor contract

1. 4. union bylaws
   5. supervisor’s handbook

5. Activities in a unionized organization consist chiefly of following procedures and policies laid out in the labor contract. Briefly discuss the basic components of a labor contract and what is contained in such a document.

6. Of the following, which is NOT a reason employees join unions?
   1. To avoid conflict
   2. To influence work rules
   3. Compulsory membership
   4. Higher wages and benefits
   5. Greater job security

7. The term                                           refers to an arrangement, which stipulates that employers, although free to hire whomever they choose, may retain only union members.
   1. union security
   2. union shop
   3. agency shop
   4. maintenance of membership
   5. labor contract

8. An agreement that requires nonunion employees to pay the union a sum of money equal to union fees and dues as a condition of continuing employment describes a                                                          .

1. 1. union security clause
   2. union shop
   3. agency shop
   4. maintenance of membership
   5. labor contract

9. A                                       states that should employees join the union, they are compelled to remain in the union for the duration of the existing contract.
   1. dues checkoff
   2. union shop agreement
   3. agency shop agreement
   4. maintenance of membership
   5. labor contract agreement

10. A provision that often exists in union security arrangements whereby an employer withholds union dues from members’ paychecks is known as a(n)                                                           .
    1. dues checkoff
    2. union shop agreement
    3. agency shop agreement
    4. maintenance of membership
    5. labor contract agreement

11. The least desirable form of union security from a union perspective is the                                   , which an arrangement in which joining a union is totally voluntary.
    1. open shop
    2. closed shop
    3. agency shop
    4. mandatory shop
    5. restrictive shop

12. Define and differentiate among open shop, closed shop, and agency shop.

13. The National Labor Relations Act of 1935, commonly referred to as the                                          , is the basic “bill of rights” for unions.
    1. RICO Act
    2. Wagner Act
    3. Taft-Hartley Act
    4. Landrum-Griffin Act
    5. the OSH Act

14. Which law guarantees workers the right to organize and join unions, to bargain collectively, and to act in concert to pursue their objectives?
    1. RICO Act
    2. Wagner Act
    3. Taft-Hartley Act
    4. Landrum-Griffin Act
    5. The OSH Act

15.. Which of the following specifically requires employers to bargain in good faith over mandatory bargaining issues?

1. RICO Act
2. Taft-Hartley Act
3. Landrum-Griffin Act
4. Wagner Act
5. The OSH Act

16. The                                         was established for the purpose of determining appropriate bargaining units, conducting elections to determine union representation, and preventing or correcting employer actions that can lead to unfair labor practice charges.
    1. U.S. Department of Labor
    2. National Labor Relations Board
    3. Occupational Health and Safety Administration
    4. The Commerce Department
    5. Employee Benefits Security Administration

17.. The major purpose of the                               was to amend the Wagner Act by addressing employers’ concerns in terms of specifying unfair union labor practices.

1. RICO Act
2. Taft-Hartley Act
3. Landrum-Griffin Act
4. Wagner Act
5. The OSH Act

18. Taft-Hartley declared illegal one type of union security arrangement:
    1. Controlled shop
    2. Labor shop
    3. Union shop
    4. Closed shop
    5. restricted shop

19. Bargaining                                          is the concept that parties in a negotiation must come to the bargaining table ready, willing, and able to meet and deal, open to proposals made by the other party, and with the intent to reach a mutually acceptable agreement.
    1. collectively
    2. in good faith
    3. in good conscience
    4. for control
    5. ethically

20.. Taft-Hartley also created the                                                   as an independent agency separate from the Department of Labor whose mission is to send a trained representative to assist in negotiations.

1. Federal Mediation and Conciliation Service
2. Occupation and Safety Board
3. National Labor Relations Board
4. Employee Benefits Security Administration
5. American Arbitration Association

21. The                                                             monitors internal union activity by making officials and those affiliated with unions (union members, trustees, etc.) accountable for union funds, elections, and other business and representational matters.
    1. Wagner Act
    2. Taft-Hartley Act
    3. Landrum-Griffin Act
    4. Norris-LaGuardia Act
    5. RICO Act

22. The                                                          serves a vital purpose in labor relations with a primary emphasis with respect to labor unions to eliminate any influence exerted on unions by members of organized crime.
    1. Wagner Act
    2. Taft-Hartley Act
    3. Landrum-Griffin Act
    4. Norris-LaGuardia Act
    5. RICO Act

23. The National Labor Relations Act of 1935, commonly referred to as the Wagner Act, is the basic “bill of rights” for unions. Discuss why this act is referred to as the basic “bill of rights” for unions.

24. Employees are unionized after an extensive and sometimes lengthy process called the

                                           .

1. 1. organizing campaign
   2. membership drive
   3. election process
   4. certification process
   5. application drive

25. A card signed by prospective union members indicating that they are interested in having a union election held at their work site is a:
    1. Bargaining agreement card
    2. Union card
    3. Authorization card
    4. Membership card
    5. Organization card

26. An election held by the NLRB, called a                                                              certification election can occur only

once in a twelve-month period; thus, the more signatures on the authorization cards, the greater the chances for a victory.

1. 1. membership
   2. union
   3. union rights
   4. labor
   5. representation

27. The NLRB certifies the union and recognizes it as the                                                     when a majority vote is received in a representation certification election,

1. 1. exclusive bargaining unit

1. 2. official union
   3. union negotiating group
   4. bargaining group
   5. official negotiating organization

28.                                                              is the process whereby union members vote out their union as their representative.
    1. Mediation
    2. Certification election
    3. Representation decertification election
    4. Conciliation
    5. Arbitration

30. The next step after becoming an exclusive bargaining unit is to                                                          
    1. negotiate the contract
    2. hold a certification election
    3. enter mediation
    4. administer the contract
    5. vote to accept the contract

31. Employees are unionized after an extensive and sometimes lengthy process called the organizing campaign. Describe how the organizing campaign begins and what is required to establish a union.

32. The term                                          typically refers to the negotiation, administration, and interpretation of a written agreement between two parties that covers a specific period of time.
    1. grievance procedure
    2. mediation
    3. arbitration
    4. collective bargaining
    5. conciliation

33. Of the following, which is NOT one of the four issues appearing consistently in all labor contracts?
    1. Wages
    2. Terms and conditions of employment
    3. Hours
    4. Grievance procedures
    5. Location

34. Discuss the four issues that appear consistently in all labor contracts. When is a contract “acceptable?”

35.                                                  is the first step in the collective bargaining process for labor and management. A Negotiate

2. Investigate
3. Take a preliminary vote
4. Prepare for negotiation
5. Open discussion

36. A binding contract results when it has been submitted and                                                       .
    1. a tentative agreement has been arrived at
    2. rank-and-file members have voted to approve it
    3. received management approval
    4. has gone to binding arbitration
    5. sent to a mediation board

37. A contract must be                                             once it has been agreed upon and ratified.
    1. sanctioned by both parties
    2. recognized by both parties
    3. administered
    4. put to a union vote
    5. documented

38.                                               is the first stage of contract administration
    1. Implementing the contract
    2. Getting contract terms to union members and management
    3. Interpreting the contract
    4. Getting a legal review
    5. Isolating potential problems

39.                                                              describes the guaranteed the right to allocate organizational resources in the most efficient manner; to create reasonable rules; to hire, promote, transfer, and discharge employees; to determine work methods and assign work; to create, eliminate, and classify jobs; to lay off employees when necessary; to close or relocate facilities with a sixty-day notice; and to institute technological changes.
    1. Steward responsibility
    2. Union council responsibility
    3. Management responsibility
    4. Management rights
    5. Union rights and responsibility

40. Briefly describe the steps in the contract administration process.

41.                                          are typically designed to resolve grievances as quickly as possible and at the lowest level possible in the organization.

1. Arbitration processes
2. Resolution procedures
3. Grievance procedures
4. Complaint processes
5. Contract resolutions

42.                                               is the final step used to settle a labor and management dispute.
    1. Grievance (rights) arbitration
    2. Grievance resolution
    3. Conciliation
    4. Contract re-negotiation
    5. Union rights arbitration

43. Describe the basic steps in the grievance procedure process.

44. A                                              occurs when the goal to achieve an agreement that is acceptable to all is not

1. 1. lockout
   2. impasse
   3. grievance situation
   4. strike
   5. protest

45. A(n)                                          occurs when the two parties cannot reach a satisfactory agreement before the con- tract expires.
    1. boycott
    2. economic strike
    3. wildcat strike
    4. lockout
    5. labor dispute

46. A(n)                                              is .an illegal strike where employees refuse to work during the term of a binding contract is called.
    1. boycott
    2. economic strike
    3. wildcat strike
    4. lockout
    5. labor dispute

47. Recently, there have been increases in company officials’ use of                                          , which occurs when the organization denies unionized workers access to their jobs during an impasse.
    1. replacement workers
    2. contract re-negotiation clauses
    3. the lockout
    4. walkoffs
    5. offshoring

48. Of the following, which is NOT among recommended impasse resolution techniques?
    1. Conciliation

1. 2. Remediation
   3. Mediation
   4. Interest arbitration
   5. Fact-finding

49. The type of arbitration in which a panel of three individuals hears testimony from both sides and renders a decision on how to settle a contract negotiation dispute is known as:
    1. Conciliation
    2. Remediation
    3. Mediation
    4. Interest arbitration
    5. Fact-finding

50. A technique whereby a neutral third-party individual conducts a hearing to gather evidence from both labor and management is known as:
    1. Conciliation
    2. Remediation
    3. Mediation
    4. Interest arbitration
    5. Fact-finding

51. Explain how conciliation and mediation are closely related as impasse resolution techniques.