Lamar University

INEN 4354

TRUE/FALSE QUESTIONS

Other Possible Questions for Exam

1)In the context of a Six Sigma team, green belts are full-time Six Sigma experts who are responsible for Six Sigma strategy, training, mentoring, deployment, and results.

2. A structured problem-solving approach to process improvement ensures that solutions are developed objectively, rather than based on opinions or rash judgments.

3. The fundamental premise of PDSA cycle is that improvement comes from the application of knowledge.
4. Many organizations use the Deming cycle as the basis for their organizational performance improvement activities.
5. The "do" stage in the PDSA cycle involves identifying problems.
6. The "plan" stage in the PDSA cycle involves determining whether the trial plan is working correctly by evaluating the results.

7. DMAIC, a process improvement methodology bears a close resemblance to the creative problem solving process.
8. The term six sigma is based on a statistical measure that equates to 4.3 or fewer errors or defects per million opportunities.

9. An ultimate stretch goal of all organizations that adopt a Six Sigma philosophy is to have all critical processes, regardless of functional area, at a six-sigma level of capability.

10. American Express pioneered the concept of Six Sigma as an approach to measuring product and service quality.
11. Six Sigma is focused on improvement with little financial accountability whereas TQM requires a verifiable return on investment and focus on the bottom line.

12. Compared to Six Sigma, TQM focuses on a more rigorous and advanced set of statistical methods.
13. Six Sigma is owned by business leader champions.
14. According to Kepner and Tregoe, a problem is a deviation between what should be happening and what actually is happening that is important enough to make someone think the deviation ought to be corrected.

15. Six Sigma methods are most applicable to conformance problems because the processes that create the problems can be easily identified, measured, analyzed, and changed.

16. Projects are the vehicles that are used to organize and to implement Six Sigma.
17. At each step, the Pareto diagram stratifies the data to more detailed levels, eventually isolating the most significant issues in process improvement.

18. Data sheets are special types of data collection forms in which the results are interpreted on the form directly without additional processing.

19. The vertical axis on a run chart is the time scale.

20. The cause-and-effect diagrams are constructed in a brainstorming type of atmosphere.