El Camino College

BUS 121

Quiz 9

1)When should SMART objectives be set in the selling process?

2. An existing customer that is, or has the potential to be, a significant source of sales for your company is known as a                                           .

3. Which of the following activities is not part of the Pre-Approach?

4. The best way to understand your prospect’s needs an pain points is to conduct which of the following?

5. Tonya Murphy, Sales Executive at Pandora and featured professional in the Video Ride-Along in Chapter 9, provided an important piece of advice by saying that you have to know how to measure your outcome from your anticipated sales call. What does that mean?