British Columbia Institute of Technology

BUSA 1305

Chapter 6 Controlling

1)Measuring actual performance, comparing results to standards, and taking corrective action describes what process?

1. 1. Six Sigma
   2. Control process
   3. Continuous improvement process
   4. Quality control process
   5. Performance improvement

2.                                             is the management function concerned with monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations.

1. 1. Leadership
   2. Quality management
   3. Performance improvement management
   4. Transformational leadership
   5. Controlling

3.                                              offer great comprehensiveness and conciseness and can actually measure performance

1. 1. Predictive analytics
   2. Personal observations
   3. Written reports
   4. Statistical analyses
   5. Oral reports

4. In the control process, what you measure is probably more critical than                                                        .
   1. statistics
   2. how you measure it
   3. the written report
   4. your staff’s observations
   5. predictive analytics

5. Some variation in performance can be expected in all activities; it is therefore critical to

                                                             .

1. 1. use the correct model of comparison
   2. determine the acceptable range of variation.
   3. understand each stage of the process
   4. determine the steps in the quality management processE. determine the proper statistical methods

6.                                     are types of measurement tools that are used to depict the causes of a certain problem and to group them according to common categories such as machinery, materials, methods, personnel, finances, or management

1. 1. Control charts
   2. Cause-effect diagrams
   3. Systems diagrams
   4. Venn diagrams
   5. Flow charts

7. Which of the follow charts are NOT used to measure the statistical process?

1. 1. Pie charts

1. 2. Scatter diagrams
   3. Control charts
   4. Cause-effect diagrams
   5. Flowcharts

8.                                     are visual representations of the sequence of events for a particular process

C. control charts

1. Systems diagrams
2. Flow charts
3. Control charts
4. Scatter diagrams
5. Cause-effect diagrams

9.                                               are the type of diagrams that illustrate the relationship between two variables such as height and weight or the hardness of a ball bearing and its diameter.
   1. Scatter diagrams
   2. Venn diagrams
   3. Regression diagrams
   4. Data flow diagram
   5. Cycle diagrams

10.                                             is a statistical technique used to measure variation in a system to produce an average standard with statistically determined upper and lower limits.

1. A control chart
2. Regression analysis
3. Statistical variance
4. Cause-effect analysis
5. Analysis of variance

11. Briefly describe the three steps in the control process. Why must planning precede application of the

control process?

12. The third and final step in the control process is the action that will                                                     .
    1. modify the deviation
    2. suggest corrective action
    3. implement quality measures
    4. correct the deviation
    5. correct quality issues

13.                                                     will be an attempt either to adjust actual performance, or to correct the standard, or both.
    1. Modifying the deviation
    2. Suggesting a corrective action
    3. Correcting a quality issue
    4. Implementing a quality measure
    5. Correcting the deviation

14. Which type of corrective action deals primarily with symptoms?
    1. Long-term
    2. Symptomatic
    3. Causal
    4. Immediate
    5. Basic

15.                                               gets to the source of the deviation, and seeks to adjust the differences

permanently.

1. 1. Symptomatic corrective action
   2. Causal corrective action
   3. Immediate corrective action
   4. Basic corrective action
   5. Quality control corrective action

16.                                              asks how and why performance deviated
    1. Immediate corrective action
    2. Symptomatic corrective action
    3. Basic corrective action
    4. Quality control corrective action
    5. Causal corrective action

17. Briefly state how effective supervisors handle corrective action.

18.                                             is the type of control that anticipates and prevents undesirable outcomes
    1. Basic control

1. 2. Concurrent control
   3. Preventive control
   4. Corrective control
   5. Quality control

19. Of the following, which is NOT an example of preventive control?
    1. Hiring and training
    2. Inspecting raw materials

1. 3. Practicing fire drills
   4. Shipping manufactured goods
   5. Giving employees ‘codes of ethics” cards

20.                                     control takes place while an activity is in progress.

1. 1. Preventive
   2. Concurrent
   3. Basic
   4. Corrective
   5. Quality

21.                                                     provides feedback after an activity is finished to prevent any future deviations.
    1. Preventive control
    2. Concurrent control
    3. Corrective control
    4. Basic control
    5. Quality control

22. The sales report that Frank Singleton at Circle City Chevrolet/Buick reviews each month is an example of a .
    1. corrective control
    2. concurrent control
    3. basic control
    4. preventive control
    5. quality control

23. When supervisors directly oversee the actions of employees, monitoring employees’ work and correcting problems as they occur,                                     control is taking place.
    1. corrective
    2. concurrent
    3. basic

1. 4. preventive
   5. quality

24. The obvious shortcoming of corrective control is that, by the time you have the information, it’s often too late. On the other hand, corrective controls do have advantages. Describe some of the advantages of corrective controls.

25. Most of supervisors’ control efforts are directed at four areas. Of the following, which is NOT one of those areas?
    1. Costs
    2. Inventories
    3. Quality
    4. Recruiting
    5. Safety

26.                                 that are directly applied in the creation or delivery of the product or service. is among nine major categories with which supervisors come in contact.
    1. Expenditures for labor
    2. Sales costs
    3. Delivery costs
    4. Marketing costs
    5. Expenditures for recruiting

27.                                                  are expenditures for materials that go directly into the creation of a product or service.
    1. Indirect labor
    2. Maintenance
    3. Supportive supplies

1. 4. Direct labor
   5. Raw materials

28. Supervisors can keep costs within total budget plans by monitoring                                           .
    1. inventory
    2. expenditures
    3. waste reduction efforts
    4. manufacturing costs
    5. direct and indirect labor costs

29. Which of the following is NOT a part of efforts that can guide supervisors to reduce costs in their department?
    1. Eliminate unnecessary activities
    2. Introduce new work methods
    3. Level the workflow
    4. Install new equipment
    5. Consider off shoring

30. As supervisors consider cost control efforts, they should remember to                                        
    1. make cuts selectively and avoid across-the-board cuts
    2. make cuts primarily to direct and indirect labor
    3. consider labor costs and advantages of offshoring
    4. make selectively make across-the-board cuts
    5. make selective cuts to capital improvement projects

31. Other than cutting direct and indirect labor costs, what methods can a supervisor use to control costs? Briefly discuss.

32. The challenge in monitoring inventory cost is balancing the cost of maintaining inventories against

                                                                        .

1. 1. manufacturing costs
   2. distribution costs
   3. the cost of running out of inventory.
   4. the cost of technology to maintain inventories
   5. the convenience of having available inventories

33. Just-in-time (JIT) inventory system is system in which inventory items arrive when they are needed in the         instead of being stored in stock.
    1. retail location
    2. production process
    3. warehouse
    4. distribution center
    5. R&D process

34. Shipped in a container, a                        is returned to the supplier when the container is opened, initiating the shipment of a second container that arrives just as the first container is emptied.
    1. kaizen
    2. keiretsu
    3. ikeda
    4. kanban
    5. fukuda

35. Supervisors are responsible for maintaining inventories. Why is effective inventory management important and how can just-in-time inventory methods help?

36. Value chain management is the process of managing the entire sequence of integrated activities and information about product flows along                                                               .
    1. significant portions of the value chain
    2. the supply chain
    3. the manufacturing line
    4. the entire value chain
    5. all channels and distribution points

37. Whereas continuous-improvement programs emphasize actions to prevent mistakes,

                                           emphasizes identifying mistakes that may have already occurred.

1. 1. Six Sigma
   2. corrective action
   3. kaizen
   4. re-engineering
   5. quality control

38. A comprehensive quality-control program would                                                                                .
    1. encompass preventive, concurrent, and corrective controls
    2. focus on preventive and corrective controls
    3. encompass primarily on corrective actions and controls
    4. move toward a preventive action program.
    5. focus on concurrent and corrective controls

39. Compare and contrast value chain management with supply chain management.

40. Of the following, which is a characteristic of an effective control system?

1. 1. Emphasis on the status quo
   2. Strict criteria
   3. Pre-established standards
   4. Value-chain standards
   5. Understandability

41. Supervisors use a general checklist in designing a unit’s control system. Which of the following is NOT one of those items on the checklist?

1. 1. Timeliness
   2. Reasonable criteria
   3. Understandability
   4. Flexibility
   5. Cost to produce

42. Effective controls must be flexible enough to adjust to adverse change or                                                      .
    1. reduce errors
    2. to take advantage of new opportunities.
    3. reduce manufacturing errors
    4. to take advantage of new technologies
    5. to increase production capabilities

43. A control by exception system ensures that you are not overwhelmed by information

                                                                                   .

1. 1. on variations from standard
   2. regarding error reporting
   3. from too frequent reporting
   4. on slight variations from the standard
   5. on over production

44. Briefly explain why control by exception is a necessary and critical piece of an effective control system.

45. The introduction of controls comes with potential negatives, which include: employee resistance,

                                        , and ethical dilemmas for supervisors concerning control devices.

1. 1. employee misinformation
   2. misdirection of employee effort
   3. untrained employees
   4. resistance to the use of control devices
   5. employee misuse of control devices

46. Briefly explain what can supervisors do to lessen employee resistance to counter the potential negatives controls can create.