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Homework answers / question archive / University of Waterloo AFM 231 Chapter 7: Process Strategy 1)Low-volume, high-variety production is best suited for which of the following process strategies? 2
University of Waterloo
AFM 231
Chapter 7: Process Strategy
1)Low-volume, high-variety production is best suited for which of the following process strategies?
2. High-volume, low-variety production is best suited for which of the following process strategies?
3. Which of the following statements is NOT true regarding the process analysis tools?
A process chart is different than a flowchart.
Service blueprinting is designed to help focus on the customer interaction part of the process.
C) Time-function mapping extends value-stream mapping to include suppliers.
D) Process mapping is another name for time-function mapping.
4. Which of the quadrants in the service process matrix has low labor intensity and low customization?
5. What is the fundamental rethinking of business processes to bring about dramatic improvements in performance?
6. Which of the following statements is NOT true about MRP?
MRP provides a clean structure for dependent demand.
MRP has evolved as the basis for Enterprise Resource Planning.
MRP is an independent demand technique used in a production environment.
MRP uses a bill-of-material, inventory, expected receipts, and a master production schedule to determine material requirements.
7. What is a list of quantities of components, ingredients, and materials required to make a product?
8. Which of the following pieces of information is NOT contained in a bill of material?
a. Physical Dimensions
b. B) Lead Time
9. The gross material requirements plan combines
10. Which of the following is an advantage of ERP?
It creates commonality of databases.
Data fields do not have to be defined identically across the entire enterprise.
It is simple enough that companies have an easy time adjusting to it.
It is very inexpensive to purchase.
11. Which of the following statements is NOT true regarding ERP?
The objective of an ERP system is to coordinate a firm's whole business.
ERP allows companies share a common database and business practices throughout the enterprise.
C) ERP promises slow, but accurate, information.
D) ERP usually provides financial and human resource management information.
12. Enterprise Resource Planning (ERP) is:
13. Describe Material Requirements Planning (MRP)
14. What is the ability to respond with little penalty in time, cost, or customer value?
i. postponement
ii. flexibility
iii. repetitive process
iv. mass customization
15. Which of the following statements is NOT true?
adding flexibility to the production process can be a major competitive advantage; building flexibility into a production process is usually inexpensive, but difficult
selecting the best equipment requires understanding the specific industry and available processes and technology
the selection of equipment requires considering cost, cash flow, market stability, quality, capacity, and flexibility
selection of a particular process strategy requires decisions about equipment and technology
16. Stacked Restaurants lets customers choose ingredients for their sandwiches using
a. an iPad menu
b. a moving conveyor belt
c. a telephone at the table
D. playing cards
17. What is a drawing of the movement of material, product, or people?
process chart
AIS
flowchart
RFID
18. What is a flowchart with time added on the horizontal axis?
process chart
19. process mapping
CNC
service blueprinting
20. Which of the following is NOT a tool for process analysis and design?
Pareto chart
flowchart
process chart
process mapping
21. Which service strategy describes separating services that may lend themselves to some type of automation?
i. modules
ii. automation
iii. focus
iv. separation
22. Which of the quadrants in the service process matrix has high labor intensity and high customization?
service shop
professional service
service factory
mass service
23. Which of the quadrants in the service process matrix has low labor intensity and low customization?
service factory
mass service
professional service
service shop
24. A fast food restaurant is an example of
low customization and low degree of labor
high customization and high degree of labor
low customization and high degree of labor
high customization and how degree of labor
25. In many applications, human quality inspectors can be replaced effectively by
vision systems
FMS
RFID tags
automated storage and retrieval systems
26. What is an electronically guid and controlled cart used to move materials?
AIS
RFID C. AGV
D. CNC
27. Which of the following is NOT a production technology that enhances production and productivity?
process control
vision systems
automative identification systems
D. service blueprinting
28. Which of the following statements is NOT true regarding production technologies?
robots are mechanical devices that use electronic impulse to activate motors and switches
CNC is machinery with its own computer and memory
vision systems combine video cameras and computer technology and are often used in inspection roles
flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low- volume/high-variety and high-volume/low-variety production
29. Which of the following is NOT an example of technology's impact on the financial services industry?
i. debit cards
ii. RFID
iii. electronic funds transfer
iv. Internet stock trading
30. Which of the following is an example of technology's impact on wholesale/retail trade industry?
i. automatic toll booths
ii. bar-coded date
iii. interactive TV
iv. automatic teller machines
31. Which of the following statements is NOT true regarding process redesign?
i. process redesign also focuses on those activities that cross functional lines
ii. process redesign is also called process reinvention
iii. effective process redesign works only if the basic process and its objectives are reexamined
iv. process redesign is also called process reengineering
32. What is the fundamental rethinking of business processes to bring about dramatic improvements in performance?
process analysis
process strategy
C. process redesign
D. process design
33. Which of the following approaches may use subcontracting to accommodate excess demand?
subcontracting should never be used to accommodate excess demand
leading demand with a one-step expansion
C. lagging demand with incremental expansion
D. leading demand with incremental expansion
34. Which of the following approaches makes new capacity a larger increase at the beginning of the period?
leading demand with a one-step expansion
leading demand with incremental expansion
attempts to have an average capacity that straddles demand with incremental expansion
lagging demand with incremental expansion
35. Operations management (OM) ecompasses activities that relate to the creation of goods and services through the transformation of inputs to outputs.
36. A global network of organizations and activities that supply a firm with goods and services is referred to as?
37. Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains?
38. Competition in the 21st century is no longer between companies; it is between..
39. In general, the supply chain starts with...
40. A large percentage of the revenue of most firms is spent on which function?
41. Which of the following is NOT one of the four reasons that we study OM?
42. Which of these is NOT one of the basic functions of the management process?
43. Which of these is NOT one of the 10 strategic OM decisions?
44. Managing quality determines the customer's quality expectations and establishes policies and procedures to identify and achieve that quality.
45. Design of goods and services defines much of what is required of operations in each of the other OM decisions.
46. Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?
47. Which of the following best defines scheduling?
48. Which of the following does NOT contribute to OM?
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