San Francisco State University

MGMT 610

1)According to the_view of management, organizational performance is influenced by factors such as the economy, customers, governmental policies, competitors' actions, and industry conditions.

2. Which of the following most accurately describes the omnipotent view of management within the organization?

3. Which of the following factors would likely be considered part of the demographic environment?

4. Before introducing a new product to the market, a food products company conducts market research to identify the lifestyles, patterns of behavior, and attitudes of consumers in the target market. This market research targets the                    component of the external environment.

5. The layout of an organization's facilities, how employees dress, the kinds of automobiles provided to top executives, and office sizes are examples of which aspect of the organization's culture?

6. The process through which employees learn about and adapt to the organization's culture is known as                 .

7. According to research, an innovative culture would most likely be characterized by all of the following EXCEPT     .

8. A manager focused on hiring friendly new team members with excellent listening skills and patience is trying to enhance which of the following characteristics of a customer-responsive culture?

9. In an innovative culture,                    means individuals make decisions and resolve issues based on the good of the organization as compared to personal interest.
10. An organization’s culture, especially a strong one, influences and constrains the way managers

                     , such as whether plans should be developed by individuals or teams.

11. The omnipotent view of management is the                .

12. A(n)                     culture integrates economic, environmental, and social opportunities into an organization's business strategies.

13. In organizational culture,                                                is the degree to which work is organized around teams rather than individuals.

14.                           is the shared values, principles, traditions, and ways of doing things that influence the way organizational members act and that distinguish the organization from other organizations.

15. In an innovative culture, freedom means                                                        .

16. In organizational culture,                                                is the degree to which employees are expected to exhibit precision and analysis.

17.                       states that much of an organization’s success or failure is due to external forces outside the manager’s control.

18. The external environment is                                               .

19. In an innovative culture,                                               means the workplace is spontaneous and fun.

20. In an innovative culture, trust and openness means                                                                 .

21.                           is the number of components in an organization’s environment and the extent of the organization’s knowledge about those components.

22. In an innovative culture,                                               means employees are involved in, motivated by, and committed to the long-term goals and success of the organization.

23. In organizational culture, stability is                                                         .

24. In organizational culture,                                                is the degree to which management decisions take into account the effects on people in the organization.

25. In an innovative culture,                                               means managers tolerate uncertainty and ambiguity, and employees are rewarded for exploring alternatives.

26.                           is the degree of change and complexity in an organization’s environment.

27. In an innovative culture,                                               means employees are allowed to express opinions and put forth ideas for consideration and review.

28. In organizational culture, aggressiveness is                                                         

29. Paulo is in charge of the food service at Hello Hotels. He has been asked by upper management to "do what it takes" to increase revenue from the hotel room minibars. He does an initial one-week

survey gathering data on what guests consumed from the hotel room minibars. He repeats the survey the next month and the next month and gets conflicting results. However, despite these mixed results,

he decides, based on the initial survey results, that what they've been doing is the best approach and doesn't change a thing. What decision bias is he exhibiting?

30. Sandra is the national customer service manager for McKing Burgers. In-store sales for the national chain have been declining and a recent analysis of data showed that one in five customer complaints were related to employee friendliness (really, lack of friendliness) issues. Sandra knows that she has to make some decisions to address this problem. At her previous job Sandra was national customer service manager for a large health care organization, so she is convinced this will be an easy problem to tackle. After all, she's been working in customer service for over 15 years. What bias is likely to affect Sandra's decision making?

31. Considering that it costs 9.4 cents to make one nickel, the U.S. Mint is looking at different metals and alloys to bring down the production cost. The team that is analyzing and making recommendations on this has been criticized because it was focused only on production costs and not looking at how this would affect industries where coins are the only means of monetary exchange (think jukeboxes and

other coin-operated machines). What decision-making bias is this team guilty of?

32. After interviewing individuals for an opening in his marketing research firm, Craig hired the

first candidate, who happened to be a graduate of an elite Ivy League school. He was pretty excited to have landed such a "catch!" However, after one month on the job, this individual has alienated every other team member with his, putting it nicely, lack of interpersonal skills. Looking back at this individual's application, Craig notices something he had overlooked before —a reference letter from one of

this individual's upper-level professors who noted xxxx's significant weaknesses in working effectively with his group on a required class team project. The professor said very pointedly, "While xxxx is

extremely intelligent, he was unable to get along with his team members. " What decision-making bias

is Craig guilty of?

33. You're out with a bunch of friends at a local restaurant. One friend, who just got a speeding ticket on the way to the restaurant, states that the police officers are just looking for those who drive red cars. You and your friends agree that drivers of red cars receive more speeding tickets since this friend who made the statement actually drives a red car and frequently receives speeding tickets. What bias does

this represent?

34. Organizational culture can be defined as:

35. Which of the following is true?

36. Job seekers can find out about an organization's culture by:

37. A poor fit between an employee and the organization's culture:

38. Other factors may influence job choice, but an                                                        is an important indicator of job "fit."

39. Which of these is NOT part of doing background work when reading an organization's culture?

40. It's important to match your personal preferences to an organization's culture because:

41. According to Eric Schmidt, Google's Executive Chairman, Google follows the Warren Buffet principle that states that organizations get better people if they think they are going to change the world. The Warren Buffet principle follows the                                                view.