San Francisco State University

MGMT 610

EXAM 2

1)Which of the following tasks must be completed first as you begin the decision-making process?

2. You have decided it's time for a new car and make a list of what you want in a new car, such as fuel efficiency, seating capacity, and cargo area. Which step of the decision-making process are you in?

 

 

3. You aren't looking for the "sharpest needle in the haystack"; you only want one that is sharp enough to sew with. This is an example of                                                                           .

 

 

4. A manager who is fully informed, completely logical, and makes choices that are intended to maximize value is utilizing                                                                               .

 

 

5. Structured problems are                             .

 

 

6. A clerk at a department store cannot issue a refund for a customer unless the customer produces a store receipt. The customer informs the clerk that he never received a receipt in the first place. The clerk escalates the issue to a manager for resolution. The manager's resolution is an example of a                .

 

 

7. When Nikki passes the first management quiz with flying colors, she credits her dedication and intellect. When she fails the first test, she blames it on a poorly worded test. This is an example of the bias.

 

 

 

 

 

8. Bob does not think he can complete the current project he's working on with the resources he has available. The product may also become obsolete by the time it is released due to scheduling delays. However, he presses forward because his department has already spent $100,000 and 6 months working on the project. This is an example of the                                                                                                                                                                         .

 

 

9. Which of the following statements about effective decision making is true?

 

 

10. The 3Vs of big data are volume, velocity, and                                   .

 

 

11.                        is a choice among two or more alternatives.

 

 

12. Decisions managers may make in the                                 function include determining the organization’s long-term objectives.

 

 

13. The                         step in the decision-making process is identifying a problem.

 

 

14. A situation in which a decision maker has neither certainty nor reasonable probability estimates available is knows as                                                                          .

 

 

15.                       is decision making that’s rational, but limited by an individual’s ability to process information.
16. When someone holds unrealistically positive views of themselves and their performance, they’re exhibiting the .

 

 

17. A programmed decision refers to                               .

 

 

18. Accepting solutions that are “good enough” is the definition of                                      .

 

 

19.                       is an explicit statement that tells managers what can or cannot be done.

 

 

20. Rules of thumb that managers use to simplify decision making are known as                                          .

 

 

21. Approaching management problems as designers approach design problems is known as    .

 

 

22. A nonprogrammed decision is                              .

 

 

23.                       define what’s important or relevant to resolving a problem.

 

 

24.                       is a guideline for making decisions.

 

 

25. Decisions managers may make in the organizing function include determining

                     .

 

 

26. During the “implement the alternative” step, decision makers must                                       .

 

 

27. An increased commitment to a previous decision despite evidence it may have been wrong is known as        .

 

 

28.                       occurs when people seek out information that reaffirms their past choices and discount information that contradicts past judgments.

 

 

29.                       is a series of sequential steps used to respond to a well-structured problem.

 

 

30. The                         step in the decision-making process is evaluating decision effectiveness.

 

 

31. Protective eyewear is to be worn by each employee at all times while in the clean room.

 

 

32. We promote individuals from within the organization, whenever possible.

 

 

33. The customer always comes first and should always be satisfied.

 

 

34. Any hourly employee who is more than five minutes late to their shift for three shifts in a row will have their weekly pay reduced by one hour's wage.