St. Johns University

BUSINESS 401A

CHAPTER-9

TRUE/FALSE QUESTIONS

1)By definition, conflict must be perceived to exist.  

Q 2

Zhing is thinking of reorganizing his department so that Farah and Seb do not have to work together, as they don't seem to get along.Whenever they have a disagreement about a task, it always seems to degenerate into emotional attacks against each other.This is known as cognitive contact.

Q 3

Many open and violent conflicts in work groups are functional.  

Q 4

Teams experiencing affective conflict have poorer decisions and lower levels of acceptance of the decision.

Q 5

Dysfunctional conflicts hinder a group's performance.  

Q 6

Conflict is a process that can result in better decisions.  

Q 7

Affective conflict tends to generate more alternatives than cognitive conflict.

Q 8

The conflict intensity continuum measures extreme circumstances from no conflict to overt efforts to destroy the other party.

Q 9

The smaller the group and the less specialized its activities, the greater likelihood of conflict.

Q 10

An accurate understanding of all the issues in a particular conflict is important to gaining a successful outcome to the conflict.

Q 11

Avoiding is high in both assertive and uncooperative behaviours.

 Q 12

Attempting to convince another that your conclusion is right and his or her conclusion is mistaken is an example of the forcing conflict-handling strategy.

Q 13

Choosing avoidance as a conflict management strategy is appropriate when you find out that you are wrong.

Q 14

Ron felt that the best approach to resolving the conflict between two of his staff members was to find a solution that satisfied both of their perspectives, as both perspectives seemed important to the department's success.This approach to conflict management is known as problem solving.

Q 15

The major advantage of mediation over arbitration is that it always results in a settlement.

Q 16

Within conflict, giving in to the will of the other party is termed yielding.  

Q 17

There is a great deal of overlap between mediation and conciliation.  

Q 18