Florida International University

MAN 4701

Chapter 8

1)Socialization is a process of adaptation that takes place as individuals attempt to learn the values and norms of work roles.

2. Socialization can be conceptualized as a process made of two phases: encounter and metamorphosis.

3. Metamorphosis is complete when the new employee becomes comfortable with the organization and their work teams.

4. New-employee orientation is the system of sharing meaning within the company that determines how employees act.

5. A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

6. Research suggests that only employees with management potential can be developed.

7. One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

8. Employee training focuses on an employee’s future personal growth.

9. Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

10. Simulation training typically involves some major emotional and physical challenge, such as, white-water rafting or mountain climbing.

11. Organization development facilitates system-wide change in an organization.

12. Leadership plays a minor role as an organization moves to become a learning organization.

13. Post-training performance methods evaluate training programs based on how well employees can perform their jobs after training.

14. It is easy to evaluate a training program that teaches managers better communication skills.
15. The bulk of cross-cultural training is language training.  

MATCHING KEY TERMS AND DEFINITIONS

1. Orientation
2. Employee training
3. Change agent
4. Simulation
5. Organizational culture
6. Encounter stage
7. Intergroup development
8. Pre-post-training performance with control group method
1. Survey feedback
10. Pre-post-training performance method
11. Vestibule training
50. Job rotation
1000. Employee hand book
14. Kirkpatrick’s model
15. Onboarding

16. Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

17. The socialization stage where individuals confront the possible dichotomy between their organizational expectations and reality.

18. Provides different perspectives from which the outcomes of training may be evaluated.

19. The activities involved in introducing new employees to the organization and their work unit.

20. The system of sharing meaning within the organization that determines how employees act. 

21. An activity that enhances employees’ specific skills and abilities so that they

can immediately perform their jobs.

22. Lateral transfers that allow employees to work at different jobs.

23. A booklet describing important aspects of employment an employee needs to know.

24. Any artificial environment that attempts to closely mirror an actual condition.

25. Individual responsible for fostering the change effort and assisting employees in adapting to changes.

26. Assessment of employees’ perceptions and attitudes regarding their jobs and organization.

27. Evaluating training by comparing pre- and post-training test results with individuals who have not had the training.
28. Evaluating training programs based on the difference in before and after training job performance.

29. Helping members of various groups become a cohesive team.

30. Learning tasks on the same equipment that one actually will use on the job but in a simulated work environment.

31. Research shows that every individual new to an organization goes through the

                                                                      passage.

32. Organizational socialization is described in three stages:                                            :

            , encounter, and metamorphosis.

33. The                                                                            is a stage of the socialization process during which the new employee confronts the possible contrast between their expectations about jobs, co-workers, supervisors, and the organization in general and reality.

34. Airline mishaps that can be attributed to maintenance and human errors can

be reduced by                                                              .

35.                                                                                    may include case analyses, experiential exercises, role playing, and group interaction.

36.                                                                          are on-the-job training methods that use a combination of classroom instruction in combination with working alongside a seasoned, veteran, coach, or mentor.

37.                           _ is a type of training that typically involves some major emotional and physical challenge to teach trainees the importance of working together, or coming together as a team.

38. A                                                     organization has the capacity to continuously adapt and change because all members take an active role in identifying and resolving work-related issues.

39. Although reactions of participants and managers are the easiest training evaluations to gather, they are the least                                                                                                                     .

40. For overseas assignments,                                                                                    training includes details of a country’s history, religion, and economy, as well as language.

MULTIPLE-CHOICE

41. Which of the following is NOT an assumption that underlies the socialization process?

42. The socialization process refers to all of the following EXCEPT

43. Rodríguez, a production manager, wants to eliminate the socialization process for college students with business degrees. He says they know what to do. They should hit the ground running. Which of these statements would defend the socialization program?

44. Socialization can be conceptualized as a process made up of:

45. All of the following are assumptions about the process of socialization EXCEPT:

46. Raymond, a new employee at XYZ, Inc., has become comfortable with the values and norms of his organization. Raymond is in what stage of the socialization process?

47. Ramona manages editors for specialty books, such as gifts, children, poetry, in a religious publishing house. Although nearly 80% of her new employees stay with the organization and progress, 75% of the graduates of a local private college have to be dismissed or quit within 90 days because they are unable to adapt to the firm. Failure has occurred in which socialization stage?

48. Jacob manages editors for specialty books, such as gifts, children, poetry, in a religious publishing house. The turnover rate for the industry is 20% during the first year. Jacob’s director has just informed him that his turnover rate for new employees is 60%. The rest of the house is just under 20% for similar employees. What comments should Jacob make at this time?

49. Which of the following is NOT a characteristic of the metamorphosis stage?

1. New employees are comfortable with the organization and their work teams.

50. Juliana is a new employee at Toy Stores. She feels that her co-workers do not trust her and do not value her performance. She does not feel competent to complete her job successfully. In Juliana’s situation, what is a likely scenario?

51. Which of the following is NOT a purpose of a new employee orientation program?

52. Jim, the vice-president of human resources, is reading the evaluations from the new round of orientation programs. New employees report being excited about work, strongly identifying with the CEO’s speech. Many of them expressed frustration with awareness of physical facilities, grievance procedures, and benefits options. The major change has been that now orientation is managed by each employing division, rather than HRM. What should Jim do?

53. Involving the CEO in the orientation process provides all of these benefits EXCEPT

54. Which of the following is NOT  regarding the role of HRM in new employee orientation?

55. Which of the following is NOT  regarding the role of the CEO in new employee orientation?

56. John is putting together an employee handbook. One thing John should NOT include in the handbook is

57. Which of the following is NOT  regarding employee training?

58. Organizations typically ensure full EEO compliance for training programs with all of these activities EXCEPT

59. Carlos, director of training for a large organization, is looking at the diversity audit, which shows completion rates for the annual clerical training program; a program that is required for promotion to advanced clerical worker. The information presented shows the following figures for relevant groups of employees: Caucasian 30%; Hispanic 25%; African American 30%; Asian 40%; Other, 30%. The company typically promotes about a third of its clerical staff

each year. What should Carlos do?

60. Which of the following is NOT  regarding employee training?

61. Training should be performed in which of these situations?

62. Mary, a teller trainer for a large bank, has designed a new training program that largely automates the training process. Tellers go into a “cage,” and are given simple sample transactions to process. If an error is made, a flashing light and bell indicates to everyone in the training area that the person has made a mistake. If the transaction is processed correctly, the teller is provided a $50 gift certificate to a clothing store and then the computer generates a more difficult task. Mary proudly presents the new format to you, the HR executive. Which of the following questions would you ask Mary first?

63. Which of the following is NOT an off-the-job training method?

64. Comparing employee development to employee training,

65. Jeremiah owns a ski instruction school in the Berkshire Mountains, a dog training academy in Connecticut, and an investment house in Boston. He just told Chet, one of his most promising investment managers, to run the dog academy for six months. What technique is Jeremiah using?

66. Fariba is in line for a senior vice president position at a large hotel conglomerate. She has just received a letter, appointing her to the national environmental task force for water and electricity conservation. What is happening to her career?

67. The case study method developed at the Harvard Graduate School of Business is an example of which of the following methods?

68. How much do employers in the United States spend on average per employee on training?

69. Kurt Lewin’s change process model is best suited for which of the following organizational image metaphors?

70. Which of the following describes Kurt Lewin’s model of the change process?

71. Mustafa, the OD consultant for your company, has just proposed a year-long schedule of intergroup development. What has he diagnosed as an organizational problem?

72. Valerie, the OD consultant for your company, spends most of her time in process consultation. What has she diagnosed as an organizational problem?

73. Which of the following is NOT  regarding a learning organization?

74. Milan, a successful CEO of a learning organization, is speaking at a fundraising luncheon for his favorite charity. When asked about his most important leader function, he could answer all of the following EXCEPT

75. Which of the following is NOT  regarding organization development (OD) interventions?

76. Is the role of information different in a learning organization than in other organizational types?

77. Training evaluation should include all of the following EXCEPT:

78. Fernando, director of training for a large choral ensemble, is evaluating a new training program to improve performance skills for all singers. He has gathered performance information about mistakes and miscues in performance, number of practices required for quality, the number of practices interrupted by personality issues or timing factors, and other work-related indicators. He plans to compare similar figures gathered next season after employees complete the course. What training evaluation method is Fernando using?

79. Sayjolol, director of training for a large manufacturing organization, has developed a workplace diversity appreciation program. All employees are interviewed a month after attending the program. They are asked about any workplace behaviors that did not exhibit diversity appreciation and their actions in those situations. What training evaluation method is Sayjolol using?

80. Rahim, director of training for a large hospital, has developed a new “Tender, loving care” nurse training program. He plans to measure patient satisfaction in ten wards, and then put nurses from half of the wards through the new program. Four months later he will measure patient satisfaction again. What training evaluation method is Rahim using?

81. Cultural sensitivity is most often taught to employees before overseas assignments through which of these techniques?

1. Lectures, movies
2. Video recordings and embassy tours
3. Interactive simulations and lectures
4. Role playing, simulations, and meeting former international assignees