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InterAmerican Recinto Metropolitano BUSINESS BADM 5100 Capitulo 9 9

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InterAmerican Recinto Metropolitano

BUSINESS BADM 5100

Capitulo 9

9.1

1)The phenomenon that occurs when an individual perceives they will be viewed negatively based on their association with a devalued group is known as   .

A.

ingroup favoritism B.

social identity threat . C.

psychological contract D.

punctuated-equilibrium E.

role perception

 

2.            Robin and Shauna were both employees at the same company and regularly had lunch together. During one of their lunches, both commented on the lackluster holiday parties that the company had become known for. They decided that if the holiday parties were going to improve they needed to do something about it and grabbed a few of their other friends at work to gather some ideas for this year's celebration. This would be an example of a(n)                .

A.

task team B.

informal group

. C.

focus group D.

formal group E.

work group

 

3.            A(n)       group is one defined by the organization's structure, while a(n) group is one neither formally structured nor organizationally determined.

A.

informal; formal B.

task; social

 

C.

formal; team D.

social; informal E.

formal; informal

4.            The perspective that considers when and why individuals consider themselves members of groups is known as which of the following?

A.

Ingroup favoritism B.

Social identity theory . C.

Role perception D.

Informal group E.

Punctuated-equilibrium model

 

5.            Which of the following describes when we see members of our ingroup as better than other people, and people not in our group as all the same?

A.

Social identity theory

. B.

Status characteristics theory C.

Role perception D.

Role conflict E.

Ingroup favoritism

 

 

9.2

1.            Transition is experience in the punctuated-equilibrium model    . A.

during phase 1 B.

at the end of the project . C.

after goals are set D.

at the half-way point in the project

E.

during phase 2

 

2.            Which of the following best describes the greatest challenge or downside that can occur in stage 1 of the punctuated-equilibrium model?

A.

 

In stage 1, group members wait to be told by management how to begin the project. B.

In stage 1, group members see bursts of activity and dropping of old patterns. C.

In stage 1, members are focused on the amount of time they have spent on the project. .

D.

In stage 1, group members assess the project immediately and set a direction that is unlikely to be reexamined until later in the model.

 E.

In stage 1, group members experience slower progress and inertia.

 

3.            Which of the following describes the storming stage of group development? A.

Members accept the existence of the group but resist the constraints it imposes on individuality.

B.

The group wraps up activities and prepares to disband the group. C.

The group has moved from getting to know and understand each other to performing the task at hand. D.

A great deal of uncertainty exists about the group's purpose, structure, and leadership. .

E.

Close relationships develop and the group demonstrates cohesiveness.

4.            Which of the following describes the phases that temporary groups go through that involve transitions between inertia and activity?

A.

Status characteristics theory . B.

Ingoup favoritism C.

Punctuated-equilibrium model

D.

Social identity theory E.

Role perception

 

5.            In the punctuated-equilibrium model, groups experience marked accelerated activity    . A.

once the goals are decided on .

B.

during the group's last meeting

C.

during the first phase D.

during the first meeting E.

at the half-way point in time

 

 

 

9.3

1.            Apprenticeship programs instill in an individual as the beginning apprentice watches an expert so they can learn to perform the job correctly.

A.

role assimilation B.

role play C.

role perception

. D.

role expectations E.

role conflict

2.            What happens when compliance with one role requirement makes it difficult to comply with another? A.

Role perception B.

Role conflict

. C.

Psychological contract D.

Role expectations E.

Conformity

 

3.            Which of the following is an unwritten agreement that sets out what management expects from an employee and vice-versa?

A.

Groupshift B.

Groupthink C.

Psychological contract . D.

Job enrichment E.

Brainstorming

 

4.                           occurs when compliance with one role requirement makes it difficult to comply with another.

A.

Role expectation B.

Conformity C.

Role conflict

. D.

 

Psychological contract E.

Role perception

 

5.            Which of the following is an unwritten agreement that sets out what management expects from an employee and vice versa?

A.

Groupshift B.

Psychological contract . C.

Status characteristics theory D.

Groupthink E.

Brainstorming

 

9.4

1.            Which of the following describes the adjustment of one's behavior to align with the norms of the group? A.

Social identity theory B.

Role perception C.

Groupshift

. D.

Groupthink E.

Conformity

2.            Sam noticed that her cubby mate was increasingly exhibiting angry and aggressive behavior. Every time something went wrong at work he would get upset, throw his hands up in the air, and start swearing under his breath. Several times he banged his desk so loudly that those around stood up to see what all the commotion was about. One day he even walked right up to Sam and while an inch away from

her face, started screaming at her. This is an example of               . A.

criminal stalking B.

deviant workplace behavior .

C.

passive aggressive behavior D.

conformist behavior E.

sexual harassment

 

3.            Which of the following refers to the acceptable standards of behavior for those individuals functioning as group members?

A.

Reference group B.

Moods

 

C.

Conformity D.

Norms

. E.

Emotions

 

4.            Spreading malicious and unsubstantiated rumors, yelling and screaming at coworkers, and sexually harassing others are examples of which of the following?

A.

Storming stage B.

Social loafing C.

Deviant workplace behavior .

D.

Groupshift E.

Groupthink

 

5.            Which of the following factors associated with group norms involves an individual feeling the pressure to go along with others' attitudes and behaviors?

A.

Conformity

 B.

Deviant group behavior C.

Status D.

Social loafing

. E.

Counterproductive work behavior

 

9.5

1.            Which of the following is a way to prevent social loafing? A.

Select members who prefer to work alone rather than in groups. B.

Set individual goals for each member of the group. C.

Engage in peer evaluation so each person evaluates each other person's contribution.

D.

Decrease intergroup competition. .

E.

Base individual rewards on the team's contributions.

 

2.            Which of the following impacts a group's performance based on the diverse input and idea generation offered by group members?

A.

Location B.

Roles C.

Size

. D.

Norms E.

Status

 

3.            In general, high status people    . A.

are less assertive B.

resist the pressure to conform better than lower status people .

C.

always stay within the norms D.

have reduced motivation E.

reduce performance

 

4.            Which of the following describes the tendency for individuals to expend less effort when working collectively than alone?

A.

Social loafing

. B.

Role conflict C.

Deviant workplace behavior D.

Groupshift E.

Conformity

 

5.            Which of the following is a way to prevent social loafing? A.

Select members who prefer to work alone rather than in groups. B.

Set individual goals for each member of the group. C.

Decrease intergroup competition. D.

Base individual rewards on each member's contributions. E.

Engage in peer evaluations so each person evaluates each other person's contribution.

 

 

9.6

1.                           is the degree to which members are attracted to each other and motivated to stay in the group.

A.

Conformity

. B.

Cohesiveness

 C.

Diversity D.

Groupthink E.

Role conflict

 

2.            Which of the following describes diversity? A.

The extent to which members of a group are similar to, or different from, one another. .

B.

A situation in which an individual is confronted by divergent role expectations. C.

The adjustment of one's behavior to align with the norms of the group. D.

A phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.

E.

The degree to which members are attracted to each other and motivated to stay in the group.

 

3.            Which of the following identifies the perceived divisions that can split groups into two or more subgroups based on personal differences?

A.

Status B.

Faultlines

 C.

Negative norms D.

Role conflict E.

Diversity

 

 

9.7

1.            Which by-product of group decision making occurs when pressures for conformity deter the group from critically appraising unusual or unpopular views?

A.

Groupshift B.

Brainstorming

 

C.

Interacting groups D.

Groupthink

 E.

Group polarization

 

2.            Which of the following is an advantage of nominal group technique? A.

Interpersonal communication is increased during the decision making process. B.

It permits a group to meet formally but does not restrict independent thinking.

C.

It creates production blocking. D.

It encourages any and all alternatives while withholding criticism. .

E.

It overcomes the pressures for conformity that dampen creativity.

 

3.            Which of the following identifies a form of group decision making that encourages any and all alternatives while withholding criticism?

A.

Punctuated-equilibrium model B.

Status characteristics theory C.

Nominal group technique . D.

Brainstorming

 E.

Five-stage group development model

 

4.            Pressure to modify the true feelings of a member of a group because the dominant majority of the group holds a different position is an example of           .

A.

group consensus B.

groupthink

 C.

groupshift D.

group inertia E.

group paralysis

 

5.            Steps to eliminate or minimize groupthink would include all but which of the following? A.

Monitor group size.

 

B.

Encourage group leaders to play an impartial role. .

C.

Appoint one group member to take on the role of devil's advocate. D.

Encourage group members to use exercises that stimulate active discussion of diverse alternatives without threatening the group.

E.

Increase the size of the group.