Texas Tech University

MGT 3370

Chapter 13 Quiz

1)Teams with nine or fewer members have better interaction and morale, yet they also have fewer resources, are possibly less innovative, and may have work unevenly distributed among members.

2. The final stage of group and team development is known as    .
3. In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.
4. Marcie frequently requests meetings between her team and counterparts in Portland. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. Marci plays a                                      role for her team.
5. Which of the following is not a consideration in building a group into an effective team?

6. The Abilene paradox is the tendency of people to go along with others for the sake of avoiding conflict.
7. Members of a group that are asking “What’s next?” are in the performing stage of team development.
8. A committee investigating the impacts of health care reform on the organization is an example of a(n)                     .
9. The tendency of people to exert more effort when working in groups than when working alone is known as social loafing.
10. Personality conflict is defined as interpersonal position based on personal dislike, disagreement, or differing styles.
11.                 Personality conflicts often begin with instances of workplace incivility, or employees’ lack of regard for each other which, if not curtailed, can diminish job satisfaction and organizational loyalty.

12. Devil’s advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people’s personal feelings.

13. The workers on the night shift at a manufacturing plant would be considered a(n)              

team.

14. Openness, equality, empathy, supportiveness, and positiveness are behaviors that enable you to work on disagreements and keep them from flaring into out-of-control personality conflicts.
15. Conflict is a perfectly normal state of affairs.