San Jose State University

BUS 140

Quiz 1 Chap 1

TRUE/FALSE QUESTIONS

1)All organizations, including service firms such as banks and hospitals, have a production function.

2. Reselling of services is, in general, less common than reselling of goods.
3. Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.
4. Customer interaction is often high for manufacturing processes, but low for services.
5. The factor responsible for the largest portion of productivity increase in the United States is labor.
6. In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
7. The group project to be performed in this class must be on a real, not virtual, business entity.
8.  One reason for global operations is to gain improvements in the supply chain.
9. An organization's strategy is the purpose or rationale for its existence.
10. Professor Jon Sung has a brother named “Sam.”