Essex County College

BUS 204

Chapter 9

1)Which of the following is the definition of a group?

2. While diversity in group membership can be beneficial, not surprisingly, people who have the same values or characteristics as other members of their organization have higher levels of group identification. If a HR director were to seek applicants who have a higher degree of group identification to make it easier for the new members to identify with peers, he/she would be relying on the concept of what?

3.                       are natural formations in the work environment that appear in response to the need for social contact. Three employees from different departments who regularly have lunch or coffee together are an example of this type of unit.
4. One might think that group success is based on the effort and contribution made by the group as a whole, and that fault or blame for falling short of goals would be spread equally among all group members.      , however, proposes that people have emotional reactions to the failure or success of their group because their self-esteem gets tied into the group's performance.
5. According to the punctuated-equilibrium model, when does market acceleration of activity occur?
6. Brent's work team has just ended its first meeting and the timeline has been set for six months. According to the punctuated-equilibrium model, during the first couple of months of the project, Brent's activity could be described as                                                                                                                                           .
7. According to the punctuated-equilibrium model, groups experience a transition at the halfway point                                                               .
8. The punctuated-equilibrium model is suited for a group that is                                                           .
9. Our view of how we are supposed to act in a given situation is known as                                                     .
10. Rajin is not sure what to do. He has recently been appointed the leader of a task group at work which has historically met every Thursday evening from 5p.m. to 6p.m. Most of the members of the group have organized their schedules around this time. Rajin however has also taken on the role of Little League coach for his son's baseball team on the same night at the same time and has promised the team the time would not change. This is an example of

                                           .

11. When two or more role expectations are mutually contradictory, this is known as                               .
12. Within groups, individuals can take on responsibilities, both formal and informal, within the organization. The set of expected behavior patterns attributed to someone occupying a given position in a social unit are called what?
13. A significant experiment conducted on norms and behaviors are known as the

                                                           .

14. When a workgroup is high in                                                  deceit, amorality, and rudeness tend to be more pronounced.