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1. All flow units should have the same exit point in a production process.

2. A bottleneck resource must have an implied utilization less than 100%.

3. The overall process yield is the sum of the yields of all resources.

4. When analyzing a process flow with flow unit dependent processing times, the unit of analysis should be a unit of demand.

5. Rework always lowers the process capacity.

6. Reworked units consume more time at a resource involved with rework than good units.

7. Customers at an e-retailer site abandon their shopping carts without completing their purchase. This is an example of .

a. attrition loss

b. attrition gain

c. attention loss

d. attention gain

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