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Homework answers / question archive / Tennessee College of Applied Technology, LivingstonBCOMM 789 ACTIVITY 7
Tennessee College of Applied Technology, LivingstonBCOMM 789
ACTIVITY 7.1: CHOOSING AN APPROPRIATE CHANNEL AND ORGANIZATIONAL PATTERN
Identify whether each of the following messages should be written deductively or inductively based on the receiver’s likely reaction to the message.
a. A message from a customer service manager saying no to a customer’s third request for a refund that was previously denied.
b. A message from a company president to reject a contract proposal offered by an international business partner whose cultural style is direct and forthright.
c. A message refusing a customer’s request to reduce his monthly payment for Internet services. He contends busy signals prevented him from connecting most of the time.
d. A message from an automobile dealer informing a customer that the delivery of a custom-order vehicle will be delayed two months.
e. A message from an appliance manufacturer authorizing the replacement of an under-the-counter ice machine that is still under warranty.
f. A message from a human resources manager refusing an employee’s request that the manager “fudge” to a lender about his reported income to help him qualify for a home loan.
g. A message from a financial planner apologizing for not placing an order to buy mutual funds for a customer.
h. A message from the chief financial officer of a local business agreeing to serve on a fund-raising committee for a community service organization.
i. A message extending appreciation for the outstanding work of a consulting firm that spearheaded your successful effort to obtain ISO 9000 certification.
j. A message acknowledging shipment of an order and extending credit to a first-time customer
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