National American University

BUSINESS L 3100

Chapter 33-CONSUMER PROTECTION

TRUE/FALSE

1)The aim of consumer protection legislation is to protect persons of limited means and limited knowledge.

 

                                           

 

2. The category of protected consumers for many statutes has been expanded to include partnerships, corporations and government entities.

 

                                           

 

3. Consumer protection statutes are identical in all fifty states and the District of Columbia.

 

                                           

 

4. A consumer claiming that there has been a violation of a consumer protection statute has the burden of proving that the statutory definition of "consumer" has been satisfied.

 

                                           

 

5. Those who are liable for violations of consumer protection situations are persons or enterprises that regularly enter into the type of transaction in which the injured consumer was involved.

 

                                           

 

6. Consumer protection even protects a consumer from the consumer's own negligence.

 

                                           

 

7. Consumer protection law often requires those dealing with consumers to make certain mandated disclosures.

 

                                           

 

8. Despite consumer protection legislation, for most consumers pursing their rights in court is not cost beneficial.

 

                                           

 

9. Individuals can seek criminal and civil penalties against those who violate consumer protection statutes.

 

                                           

 

10. The FTC requires advertisers to maintain records of the data used as support for statements made in the ads that deal with the safety, performance, efficacy, quality, or comparative price of an advertised product.

 

                                           

11. Corrective advertising required by the FTC also is called retroactive advertising.

 

                                           

 

 

12. Labels on packages are regulated to provide information about the contents and warnings about the dangers involved in the use of the product.

 

                                           

 

13. The FTC requires that only descriptive and non-ambiguous terms such as jumbo, giant, or full be used in product labeling.

 

                                           

 

 

14. A sale of goods or services for $25 or more made to a buyer at home may be set aside without cause within five (5) business days.

 

                                           

 

15. Consumers must re-register every three years in order to stay on the National Do Not Call Registry.

 

                                           

 

16. Consumer protection laws, which commonly regulate the form of consumer contracts, provide that back-page disclaimers are void if the front page of a contract does not call attention to the presence of the terms on the back page.

 

                                           

 

17. An auto dealer who does not actually know of a roll-back can use lack of knowledge as a defense against odometer fraud, regardless of the condition of the car.

 

                                           

 

18. The subterranean lending market makes loans to consumers who have bankruptcies, no credit history, low-to-moderate incomes, or a poor credit history.

 

                                           

 

19. Predatory lending is a practice on the part of the subprime lending market whereby lenders take advantage of less sophisticated consumers or those who are desperate for funds by using the lenders’ superior bargaining positions to obtain credit terms that go well beyond compensating them for their risk.

 

                                           

 

20. The types of provisions that make contracts unconscionable include clauses that award excessive damages or the application of credit payments across purchases over time so that the consumer is never able to pay off any goods.

                                           

 

21. The CARD Act substantially restricts the solicitation of credit card accounts for those under the age of 18.

 

                                           

 

22. A consumer may waive all defenses otherwise provided for by law.

 

                                           

 

23. Under the Equal Credit Opportunity Act, it is unlawful to discriminate against an applicant because all or part of the applicant’s income is obtained from a public assistance program.

 

                                           

 

24. When a credit application is refused, it is sufficient that the lender give the applicant a written statement saying: "application refused."

 

                                           

 

25. When improper collection methods are used, it is no defense to the creditor that the improper acts were performed by an agent, an employee, or any other person acting on behalf of the creditor.

 

                                           

 

26. A letter from a collection agency to a consumer that gives the impression a lawsuit is about to be brought against the consumer when in fact it will not be brought is not a violation of the Fair Debt Collection Practices Act.

 

                                           

 

27. The Fair Credit Reporting Act applies only to consumer credit.

 

                                           

 

28. Pursuant to the Credit Repair Organization Act of 1996, credit repair organizations must be “non- profit.”

 

                                           

 

29. Anyone promoting the sale of a real estate development that is divided into fifty (50) or more parcels of less than five (5) acres each must file a development statement with the secretary of Housing and Urban Development.

 

                                           

 

30. Automobile lemon laws protect only persons buying automobiles for personal, family, or household use.

 

                                           

MULTIPLE CHOICE

 

1. Consumer protection statutes and regulations do not protect against:
   1. deceptive advertising.
   2. the consumer’s own negligence.
   3. unsolicited credit cards sent to creditworthy consumers.
   4. unreasonable methods of debt collection by debt collection agencies.

                                           

 

2. Who may bring an action for relief under consumer protection legislation?
   1. the Federal Trade Commission
   2. a state attorney general
   3. the consumer
   4. all of the above

                                           

 

3. What is not a correct statement concerning consumer protection legislation?
   1. It prohibits the consumer from suing in his or her own right and gives the right to sue solely to an agency or to the attorney general.
   2. It recognizes that the theoretical right of the consumer to sue may be of little practical value.
   3. It provides special remedies.
   4. It provides certain agencies to police statutes passed to aid consumers.

                                           

 

4. Compensatory damages:
   1. compensate consumers for their actual loss.
   2. are imposed to punish the defendant for wrongdoing.
   3. both a. and b.
   4. none of the above.

                                           

 

5. The policing of fraudulent advertising is entrusted to which of the following administrative agencies?
   1. IRS
   2. FTC
   3. UCCC
   4. FDA

                                           

 

6. Advertising regulations are designed to:
   1. give the consumer an accurate description of the product.
   2. punish sellers who knowingly make false statements about the product offered for sale.
   3. punish sellers who state a false opinion about the product.
   4. give the consumer information about other similar products that are available.

                                           

7. When an enterprise has made false and deceptive statements in advertising, the FTC may require new advertising to correct the former statement so that consumers are aware of the truth. This corrective advertising required by the FTC is also called                           advertising.
   1. retractive
   2. redactive
   3. retroactive
   4. refractive

                                           

 

8. A sale of goods or services for $25 or more made to a buyer at home may be set aside within

                          days.

1. 1. three (3) business
   2. three (3) calendar
   3. five (5) business
   4. five (5) calendar

                                           

 

9. The Telephone Consumer Protection Act prohibits:
   1. automated marking calls without prior express consent.
   2. calls to patients’ room in hospitals.
   3. calls after 9:00 PM.
   4. all of the above.

                                           

 

10. Odometer fraud laws:
    1. impose the same standards on both private sellers and auto dealers.
    2. allows the buyer to collect twice the actual loss from the fraud.
    3. limits the total loss the buyer can collect to $1,500.
    4. all of the above.

                                           

 

11. The                           lending market makes loans to consumers who have bankruptcies, no credit history, low-to-moderate incomes, or a poor credit history.
    1. subprime
    2. subterranean
    3. suboptimal
    4. optimus prime

                                           

 

12. An unsolicited distribution of credit cards to persons who have not applied for them is:
    1. always allowed.
    2. voidable.
    3. illegal.
    4. only allowed if the recipient is at least 21 years old .

                                           

The owner of a lost credit card is:

1. 5. liable for all purchases made by its finder if the card was lost through negligenc
   6. not liable for any purchases if the card was lost despite the exercise of reasonable care by the cardholder.
   7. liable for all purchases if the card originally had been sent to the cardholder without any prior request and never was used by such holder.
   8. not liable for more than $50 for the unauthorized use of the card.

                                           

 

13. If you allow another person to use your credit card but the person uses the card for a purpose other than the one you specified:
    1. an unauthorized usage has occurred.
    2. an authorized usage has occurred.
    3. you will not be responsible for more than $50 of the amount charged.
    4. both a and c.

                                           

 

14. Pursuant to the CARD Act of 2009, all credit card companies must have bills in consumers’ hands not less than                                  before the bill is due.
    1. seven (7) days
    2. fourteen (14) days
    3. twenty-one (21) days
    4. thirty (30) days

                                           

 

15. A finance company may reject an applicant for a loan on the grounds that the applicant is:
    1. married.
    2. sixty-five or older.
    3. divorced.
    4. none of the above.

                                           

 

16. It is lawful to refuse to extend credit to a consumer based on the consumer's:
    1. race.
    2. marital status.
    3. credit history.
    4. age.

                                           

 

17. What is not a correct statement concerning the Fair Debt Collection Practices Act?
    1. It prohibits improper practices in the collection of consumer debts.
    2. It applies to original creditors who are collecting from original debtors.
    3. The validity of the debt is not a defense.
    4. Violators are liable to debtors for damages.

                                           

18. The Fair Credit Reporting Act applies to:
    1. consumer credit.
    2. commercial credit.
    3. business credit.
    4. all of the above.

                                           

 

19. Anyone promoting the sale of a real estate development that is divided into fifty (50) or more parcels of less than five (5) acres each must file a(n)                                       statement with the secretary of Housing and Urban Development.
    1. building plan
    2. development
    3. environmental impact
    4. real property

                                           

 

CASE

 

1. Sue Thompson received a home "cold-canvas" sales call from a representative of the Enlightened Encyclopedia Company. The salesperson, after a rather aggressive presentation, convinced Sue to order a $1,200 Deluxe Encyclopedia set for her two children. Sue was impressed with the quality of the books, but shortly after signing the contract, she realized that she could not really afford to make the required monthly payments. What rights, if any, does Sue have in this situation?

 

 

 

2. Samuel signed a contract to purchase furniture on credit. The contract clearly set forth in bold print all charges included in the cost of the credit, including the interest rate and annual percentage rate. The seller informed Samuel that the seller regularly sold these contracts to a finance company that paid it immediate cash and then collected from the debtors. The seller further advised that the finance company did not want "the headache" of determining the validity of consumer complaints and that therefore the contract provided that the consumer waived all defenses concerning the furniture against the finance company. The contract expressly provided that the seller would remain responsible for any non-conformities in the furniture or breaches of contract on its part. The furniture was defective, but the finance company is demanding that Samuel make the payments to it required by the contract and resolve its disputes with the seller of the furniture. Samuel consults you regarding his rights. What is your response?