Miami Dade College, Miami

ISM 3011

CHAPTER 12

1)A geographic information system (GIS) can integrate maps and database data with queries.

2) A user interface enables a decision support system (DSS) to analyze information.

3) Unstructured decisions are often used in sales forecasting.

4. The costs and benefits of decision support systems (DSSs) are easy to assess because these systems are focused on efficiency rather than effectiveness.
5. Groupware is software that helps a group of decision makers work with the same application, provided they work in the same location.
6. Decision support systems (DSS) are focused on efficiency rather than effectiveness.
7. A geographic information system (GIS) can integrate maps and database data with queries.
8. Executive information systems (EISs) are used for reporting exceptions.
9. Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.
10. Information technologies are a major support tool for making unstructured decisions.
11. In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.
12. Information technologies are a major support tool for making unstructured decisions.
13. The technical designer focuses on how data should be stored in a decision support system (DSS).

14. According to Peter G. Keen, a former MIT professor, which of the following is a benefit of a decision support system (DSS)?
15. comprise the most important category of roles in a decision support system (DSS) environment because they are the ones using the DSS.
    1. decisions are vaguely defined by standard operating procedures but include a structured aspect that benefits from information retrieval, analytical models, and information systems technology.
16. Group support systems (GSSs) are advantageous because:
17. Identify a characteristic of electronic meeting systems.
    1. is an area that involves unstructured decisions.
    2. is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing.
18. involves semistructured decisions.