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Part 1  Consider the topic of service recovery

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Part 1 

Consider the topic of service recovery. What do you think about using email as a service recovery communication tool?

Using a minimum of 350 words share your experiences and thoughts from both the customer and service provider perspectives.

Part 2

Please complete the following discussion response and include the following in your post:

Discuss your expectations regarding the globalization of business and whether you believe it will continue to expand.  Please include in your response a brief explanation of whether the global pandemic impacted your response. 

Your post should be between 300 words. Please remember to cite your sources and use proper grammar and punctuation.