Answer:

Services related to physical accommodation like staying in a hotel is typically considered as expected customer service and not augmented customer service. Expected customer service is the service level that customers want to recieve from any retailer or company etc. however augmented customer service includes the activities that enhance the shopping experience. Physical accomodation is the basic need or service provided by such companies, that is why it falls under Expected customer service. If company enhance the experience of their customers, by some gifts or complimentary brekafast etc., then it will come under augmented customer service.