Question1)

Daniel works at an electrical equipment manufacturing plant. He manages to produce eight units of equipment per day while his coworkers usually manage to produce only five per day. In this context, Daniel is the _____ among his coworkers.

Managers must strive for _____, which is accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction.

International Steel Group (ISG)

As the day shift supervisor at the steel plant, you summon the six college students who are working for you this summer doing whatever you need done (sweeping up, sandblasting the inside of boilers that are down for maintenance, running errands, etc.). You walk them across the plant to a field where the company stores scrap metal “leftovers.” The area, about the size of a football field, is stacked with organized piles of metal. You explain that everything they see has just been sold. Metal prices, which have been depressed, have finally risen enough that the company can earn a small profit by selling its scrap.

You point out that railroad tracks divide the field into parallel sectors, like the lines on a football field, so that each stack of metal is no more than 15 feet from a track. Each stack contains 390 pieces of metal. Each piece weighs 92 pounds and is about a yard long and just over 4 inches high and 4 inches wide. You tell the students that, working as a team, they are to pick up each piece, walk up a ramp to a railroad car positioned next to each stack, and then neatly position and stack the metal for shipment. That’s right, you repeat, 92 pounds, walk up the ramp, and carry the metal onto the rail car. The only way to get the metal into the rail cars is for the students to carry it.

Based on an old report from the last time the company sold some of the metal, you know that over an eight-hour shift workers typically loaded about 30 to 31 pieces of metal parts per hour. At that pace, though, it will take your six students six weeks to load all of the metal, and the purchasing manager who sold it says it must be shipped in two weeks. So, without more workers (there’s a hiring freeze) and without forklifts, all of the metal has to be loaded by hand by these six workers in two weeks.

Refer to ISG. What advice should you take from the teachings of Frederick Taylor?

It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

?Which of the following was recommended by Gantt and Taylor?

Which of the following is NOT an example of a commonly used operations management tool?

?Which of the following is a practical implication of the contingency approach?

Chester Barnard defined a(n) ____ as "a system of consciously coordinated activities or forces of two or more persons."

According to Henri Fayol's fourteen principles of management, in which of the following ways can order be obtained in an organization?

?

Which of the following types of systems function without interacting with their environment?

The CEO of Midwestern Sweets is often sits on the boards of other companies to share perspectives. The CEO performs the interpersonal role of a  _____.

International Steel Group (ISG)

As the day shift supervisor at the steel plant, you summon the six college students who are working for you this summer doing whatever you need done (sweeping up, sandblasting the inside of boilers that are down for maintenance, running errands, etc.). You walk them across the plant to a field where the company stores scrap metal “leftovers.” The area, about the size of a football field, is stacked with organized piles of metal. You explain that everything they see has just been sold. Metal prices, which have been depressed, have finally risen enough that the company can earn a small profit by selling its scrap.

You point out that railroad tracks divide the field into parallel sectors, like the lines on a football field, so that each stack of metal is no more than 15 feet from a track. Each stack contains 390 pieces of metal. Each piece weighs 92 pounds and is about a yard long and just over 4 inches high and 4 inches wide. You tell the students that, working as a team, they are to pick up each piece, walk up a ramp to a railroad car positioned next to each stack, and then neatly position and stack the metal for shipment. That’s right, you repeat, 92 pounds, walk up the ramp, and carry the metal onto the rail car. The only way to get the metal into the rail cars is for the students to carry it.

Based on an old report from the last time the company sold some of the metal, you know that over an eight-hour shift workers typically loaded about 30 to 31 pieces of metal parts per hour. At that pace, though, it will take your six students six weeks to load all of the metal, and the purchasing manager who sold it says it must be shipped in two weeks. So, without more workers (there’s a hiring freeze) and without forklifts, all of the metal has to be loaded by hand by these six workers in two weeks.

Refer to ISG. What advice should you take from the teachings of Henri Fayol that is most likely to improve productivity?

According to human relations management _____.

Mike supervises operations on an assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Mike would be categorized as a _____.

? Trisurf Inc. has recruited some new employees and one of the managers is making a decision on the tasks that should be allocated to each of them based on their experience and knowledge. He is also making a decision on who each one of them should work under. In this context, the manager is performing the _____ function of management.

In the _____ role, managers decide who will get what kind of capital and how much capital they will get.

?According to bureaucratic management, employees should be hired on the basis of _____.

Which of the following is a designation of a middle manager??

_____ monitors and manages the performance of the subunits and individual managers who report to them.

After six months as a manager, new managers typically believe their job is:

International Steel Group (ISG)

As the day shift supervisor at the steel plant, you summon the six college students who are working for you this summer doing whatever you need done (sweeping up, sandblasting the inside of boilers that are down for maintenance, running errands, etc.). You walk them across the plant to a field where the company stores scrap metal “leftovers.” The area, about the size of a football field, is stacked with organized piles of metal. You explain that everything they see has just been sold. Metal prices, which have been depressed, have finally risen enough that the company can earn a small profit by selling its scrap.

You point out that railroad tracks divide the field into parallel sectors, like the lines on a football field, so that each stack of metal is no more than 15 feet from a track. Each stack contains 390 pieces of metal. Each piece weighs 92 pounds and is about a yard long and just over 4 inches high and 4 inches wide. You tell the students that, working as a team, they are to pick up each piece, walk up a ramp to a railroad car positioned next to each stack, and then neatly position and stack the metal for shipment. That’s right, you repeat, 92 pounds, walk up the ramp, and carry the metal onto the rail car. The only way to get the metal into the rail cars is for the students to carry it.

Based on an old report from the last time the company sold some of the metal, you know that over an eight-hour shift workers typically loaded about 30 to 31 pieces of metal parts per hour. At that pace, though, it will take your six students six weeks to load all of the metal, and the purchasing manager who sold it says it must be shipped in two weeks. So, without more workers (there’s a hiring freeze) and without forklifts, all of the metal has to be loaded by hand by these six workers in two weeks.

Refer to ISG. You need to motivate the students to work much harder than they have been working all summer, and they have gotten used to a leisurely pace of work. One of the stated beliefs of _____ was that it is the management’s responsibility to pay workers fairly for their work, “a fair day’s pay for a fair day’s work.”

FREX Enterprises is a company that manufactures dental surgery equipment. The company has experienced excessive financial losses during the last three years. The ____ for the company would be expected to develop the long-term plans needed to make the company profitable.

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?

Which of the following is Gantt's approach to training??

_____ hold positions like plant manager and regional manager.