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Homework answers / question archive / Quiz: Test 1- Chapters 1-4 Test 1- Chapters 1-4 1)To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards

Quiz: Test 1- Chapters 1-4 Test 1- Chapters 1-4 1)To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards


Quiz: Test 1- Chapters 1-4

Test 1- Chapters 1-4

1)To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Creating this program was primarily the function of which management function? Which management function was used to create this program?

A. leading

B. controlling

C. planning

D. organizing

E. focusing






2. A manager striving to improve organizational ____ is accomplishing tasks that help achieve organizational objectives.

A. efficiency

B. effectiveness

C. functionality

D. productivity

E. synergy






3. Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

A. team leaders

B. top managers

C. general managers

D. middle managers

E. first-line managers






4. The informational role managers’ play when they share information they have collected with their subordinates and others in the company is called the ____ role.

A. resource allocator

B. disseminator

C. figurehead

D. monitor

E. entrepreneur






5. Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

A. Controlling

B. Commanding

C. Organizing

D. Leading

E. resource allocation





6. When Millard Fuller, who founded the world-renowned Christian housing ministry Habitat for Humanity International with his wife, ended his service as president his role was limited to that of a figurehead. After this change, what functions did Fuller most likely do until he retired?

A. He distributed critical information to employees.

B. He monitored the environment.

C. He helped the organization adapt to incremental changes.

D. He performed ceremonial duties like greeting company visitors.

E. He negotiated salaries, raises, and promotions.






7. Refer to Which traditional management function will be key in making sure Amazon is never again burdened with thousands of dollars worth of unsold inventory?

A. motivating

B. leading

C. controlling

D. planning

E. organizing






8. Team leaders typically:

A. make detailed schedules and operating plans

B. monitor and manage the performance of subunits

C. manage internal and external relationships

D. monitor the organizational culture

E. create a context for change






9. Refer to Krispy Kreme. As the CEO of Krispy Kreme, Rudolph would have been responsible for:

A. creating a context for change

B. creating a positive organizational culture

C. developing employees’ commitment to the company

D. monitoring the business’ environment

E. doing all of these things






10. An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.

A. human skill

B. motivational skill

C. interpersonal skill

D. technical skill

E. conceptual skill






11. It is the responsibility of ____ to develop intermediate plans, or plans designed to produce results within six to eighteen months.

A. group facilitators

B. first-line managers

C. top managers

D. middle managers

E. team leaders






12. After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them?

A. planning

B. controlling

C. organizing

D. motivating

E. leading






13. Which of the following management theorists used his own personal experiences as a CEO to create his theory of management?

A. Max Weber

B. Frederick Taylor

C. Frank Gilbreth

D. Elton Mayo

E. Henri Fayol






14. Which of the following is NOT associated with Max Weber’s bureaucratic management?

A. span of management

B. qualification-based hiring

C. merit-based promotion

D. division of labor

E. chain of command






15. Which of the following is NOT an example of a commonly used operations management tool?

A. Gantt charts

B. target marketing

C. scheduling systems

D. linear programming

E. capacity planning






16. Which of the following statements describes an advantage of the systems approach to management?

A. It forces managers to view their organization as part of a whole.

B. All of these describe advantages of the systems approach to management.

C. It forces managers to be aware of how the environment affects specific parts of the organization.

D. It encourages managers to focus on better communication and cooperation within the organization.

E. It makes managers acutely aware that good internal management of the organization may not be enough to ensure survival.






17. Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?

A. Chester Barnard

B. Frederick Taylor

C. Max Weber

D. Elton Mayo

E. Henri Fayol






18. A(n) ____ is a set of interrelated elements or parts that function as a whole.

A. organism

B. dependency

C. relationship

D. system

E. synergistic graph






19. Refer to ISG. What advice should the shift supervisor, who is in charge of the six college students, take from the teachings of Henri Fayol that is most likely to improve productivity?

A. Division of work will get the job done more efficiently.

B. Coordination is the key to job effectiveness.

C. Integrative conflict resolution is preferable to compromise or domination.

D. Eliminating bottlenecks is the key to job effectiveness.

E. Always follow the chain of command.






20. Thanks to ____, Unverferth, a farm equipment manufacturer, was able to use computer-assisted design in the development of its new 12-row subsoiler for cotton production.

A. Henry Gantt

B. Pietro Beretta

C. Gaspard Monge

D. Eli Whitney

E. Henry Ford






21. Refer to ISG. What advice should the shift supervisor at the steel plant in charge of the six college students take from the teachings of Frederick Taylor?

A. Rely on qualification-based hiring.

B. Use time and motion studies to create the most efficient work methodology.

C. Look at how the task assigned influences the organizational goals.

D. Ask to be taught how to manage.

E. Scientifically train, teach, and develop these employees to help them reach their full potential.






22. According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

A. the contingency approach

B. the human relations approach

C. administrative management

D. scientific management

E. bureaucratic management






23. ____ involves managing the daily production of goods and services.

A. Resource management

B. Bureaucratic management

C. Systems management

D. Operations management

E. Contingency management






24. Which of the following management theorists helped develop human relations management?

A. Mary Parker Follett

B. Henry Gantt

C. Frederick Taylor

D. Henri Fayol

E. Max Weber






25. More premature babies than ever before are surviving due to improvements in medical knowledge and care. This improved survival rate can be attributed to the ____ component of hospitals.

A. political/legal

B. socio-cultural

C. technological

D. economic

E. demographic






26. Which of the following is the LEAST aggressive approach likely to be used by an advocacy group?

A. class action lawsuits

B. picketing

C. media advocacy

D. product boycotts

E. public communications





27. The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.

A. internal environment

B. managerial environment

C. organizational structure

D. general environment

E. industry environment






28. Hooters is a chain of more than 2,000 restaurants. Its employees cheerfully admit that the restaurants are "delightfully tacky, yet unrefined." The reason the company exists is apparent to all of its employees: its purpose is fun. The concept of making eating out consistently fun for men is an example of its ____.

A. consistency

B. responsiveness

C. vision

D. involvement

E. adaptability






29. For a fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be a component of its general environment?

A. consumers who will drive miles out of their way to eat a burger

B. meat processing companies that provide its ground beef

C. inflation

D. local zoning laws that designate the appropriate distance from the street for a restaurant to be located

E. boycotts by the Chicago organization of People for the Ethical Treatment of Animals (PETA)





30. After an organization's founders are gone, the organization can use ____ to sustain its organizational culture.

A. industry associations

B. organizational heroes

C. organizational maps

D. organizational structure

E. reciprocal formalization






31. Refer to Dofasco. The fact that Ford purchased less steel from Dofasco during the auto industry’s slump would be part of Dofasco’s ____ environment because Ford Motor Company is one of its customers.

A. specific

B. competitive

C. general

D. economic

E. technological






32. The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.

A. internal environment

B. industry code of ethics

C. organizational vision

D. organizational strategy

E. organizational culture






33. Refer to Dofasco. Dofasco operates according to the punctuated equilibrium theory. This means the company ____.

A. incorporates both planning and control within its long-term strategy

B. emphasizes working in harmony with its environments

C. motivates its employees by maintaining a salary/wage equilibrium

D. has periods of long stability punctuated by short periods of dynamic change

E. operates with a virtually flat organizational structure






34. A mace is commonly used at a university or college convocation ceremony. The mace was originally a weapon, then became the symbol of government, and now has become the symbol of authority of the institution to grant diplomas or degrees. In terms of organizational culture, the mace is an example of a(n) ____.

A. organizational allegory

B. imbued legend

C. visible artifact

D. organizational metaphor

E. iconic representation






35. Milsand Corp. used office cubicles for its employees. Employees were not allowed to personalize their cubicles. If Milsand wanted to change its organizational culture, it could begin by ____.

A. allowing employees to personalize their cubicles

B. giving everyone raises

C. creating a new human resources department

D. adhering to affirmative action regulations

E. hiring a cultural ombudsman






36. A fast-food restaurant chain that is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?

A. an increase in the prime lending rate

B. class-action suits against all fast-food restaurants

C. local health inspectors

D. inflation

E. all of these





37. Suppose that a Mexican car manufacturer wants to export cars to Guatemala. Knowing that the distribution of income within Guatemala is highly unequal and that about 75 percent of the population is below the poverty line would be a(n) ____ component in the manufacturer’s general environment.

A. technological

B. socio-cultural

C. economic

D. political/legal

E. demographic





38. Due to ____ , the intentional pollution of a metropolitan water supply would have greater ethical intensity than insider trading in which a few participants netted less than $10,000.

A. all of these

B. social consensus

C. temporal immediacy

D. magnitude of consequences

E. probability of effect






39. If a catalog retailer promised customers it would not sell their personal information (addresses, phone numbers, e-mail addresses, etc.) to another direct marketing company, and it did, the catalog retailer would be found guilty of invasion of privacy. Its sentence would be determined by ____.

A. the Cellar-Kefauver Act of 1995

B. the U.S. Sentencing Commission Guidelines

C. specific Supreme Court rulings

D. the Federal Trade Act

E. the Internet Compliancy Act






40. In May 2005, U.S. Attorney Michael J. Sullivan announced that the United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The U.S. government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) ____.

A. ethical ombudsman

B. secondary shareholder

C. secondary stakeholder

D. covert stakeholder

E. whistleblower






41. According to the stakeholder model, which primary stakeholder group is theoretically most important to the company?

A. employees

B. all primary stakeholders are of equal importance

C. customers

D. suppliers

E. investors






42. In recent years Kowalski's Markets expanded by purchasing four existing stores. One of the stores was located in Minneapolis' Camden neighborhood, a lower-class community unlike the store's typical upscale customer demographic. Rather than sell the property, the owners decided they had an obligation to provide a neighborhood grocery store to that community. Which of the following is an example of a primary stakeholder group for Kowalski’s markets?

A. city parks board

B. community activists

C. newspapers that carry ads for stores

D. customers in the Camden neighborhood

E. all of these






43. The last step in the basic model of ethical decision making is to ____.

A. monitor the results

B. determine benchmarks

C. act

D. select an ethical leader

E. make a choice






44. Refer to Anglo American. Even though Anglo American would not have been considered unethical if it had not begun the fight against AIDS, it chose to assume a social role of ____, the highest level of social responsibility.

A. legal responsibility

B. equitable responsibility

C. discretionary responsibility

D. economic responsibility

E. moral responsibility






45. Which of the following statements about social responsibility and economic performance is true?

A. Social responsibility can sometimes create significant costs for a company.

B. Defensive, accommodative, and proactive strategies result in profitability and social responsibility.

C. All of these statements about social responsibility and economic performance are true.

D. There is a strong inherent relationship between social responsibility and economic performance.

E. Social responsibility guarantees profitability.






46. Shell's efforts to sink an abandoned offshore oil-storage buoy, were derailed by Greenpeace in Germany, which mounted a well-orchestrated public relations blitz that caused Shell's gasoline sales to plunge by 50 percent at some German stations. This is an example of how ____ stakeholders can influence organizational strategy.

A. functional

B. secondary

C. situational

D. reactive

E. covert






47. ____ is strong when decisions have large, certain, immediate consequences and when we are physically or psychologically close to those affected by the decision.

A. Ethical variance

B. The level of ethical involvement

C. Ethical intensity

D. Situational morality

E. Norm compliance






48. According to the U.S. Sentencing Commission Guidelines, what is one method used to determine the level of the offense (i.e., the seriousness of the problem)?

A. examining the loss incurred by the victims

B. examining the personal codes of ethics of top managers of offending companies

C. looking at industry standards

D. doing all of these

E. determining how much competitive advantage was created





49. When the Chicago-based Club Aluminum Company was facing bankruptcy, one of the changes its new CEO made was to create a(n) ____ for all employees to follow in their business and professional lives. It read, "Of the things we think, say, and do: (1) Is it the truth? (2) Is it fair to all concerned? (3) Will it build goodwill and better friendships? (4) Will it be beneficial to all concerned?”

A. statement of utilitarianism

B. new vision

C. mission statement of principle

D. code of ethics

E. overt statement of integrity





50. According to Kohlberg's model of moral development, people at the ____ make decisions that conform to societal expectations.

A. postconventional level

B. amoral level

C. unconventional level

D. conventional level

E. preconventional level





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