Management theorist ____ is best known for his role in the Hawthorne Studies.

According to Henri Fayol’s fourteen principles of management, ____ requires that each employee should report to and receive orders from just one boss.

____ involves managing the daily production of goods and services.

What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession?

According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____.

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing ____.

Frank and Lillian Gilbreth are important to management because they ____.

Henri Fayol is responsible for developing ____.

Which management theorist would most likely have said, “The success of an enterprise generally depends much more on the administrative ability of its leaders than on their technical ability”?

According to human relations management ____.

Mary Parker Follett believed managers typically deal with conflict in one of three ways:____.

Which of the following management theorists helped develop human relations management?

According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want.

____ occurs when 1 + 1 = 3.

____ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.

Over the past 20 years, which of the following is an industry that has experienced both the stable and dynamic environments predicted by punctuated equilibrium theory?

In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.

The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.

The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.

Organizations use behavioral addition, behavioral substitution, and ____ to change their organizational culture.

Typically the most important factor in the relationship between companies and their suppliers is ____.

What are the two types of external organizational environments?

According to the ____theory, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.

Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.

An increase in ____ can lead to opportunistic behavior in which one party benefits at the expense of the other.

____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or service.

A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be an industry regulation component of its specific environment?

The first step managers use to make sense of their changing environments is ____.