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Knowledge Assessment Lesson 12 Multiple Choice Select one or more correct answers for each of the following questions

Computer Science

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Select one or more correct answers for each of the following questions.

1)  Which of the following remote access solutions requires a user to be present at the remote site to allow the connection to be established?

a.       Remote Desktop 

b.       Remote Assistance

c.        WinRM

d.       WinRS.exe

2.       Which of the following are true statements regarding the capabilities of Remote Desktop connections? Select all that apply.

a.       Allows you to operate the remote computer as if you were sitting at its console

b.       Requires a separate license for each connection

c.        Communicates with the host computer over RDP

d.       Requires that you have an account on the remote computer to access the system

3.       Which of the following use Windows Remote Management to execute commands on remote computers? Select all that apply.

a.       RDP

b.       WinRS.exe

c.        Windows PowerShell

d.       Remote Assistance

4.       To receive remote help, the computer running Windows 8.1 can be configured to use Remote Assistance. Where can this setting be configured? Select all that apply.

a.       Control Panel > System and Security > System > Remote settings >Remote tab

b.       Using the Group Policy Object Editor snap-in

c.        Control Panel > System > Remote settings >Remote tab

d.       Control Panel > System and Security > Remote settings >Remote tab

5.       Which of the following can be used to initiate a Remote Assistance session? Select all that apply.

a.       Create and send invitation via email

b.       Create and send invitation via file

c.        Accept and approve a Remote Assistance connection on the client computer

d.       Through a chat session

6.       Which of the following are true statements regarding the use of snap-ins? Select all that apply.

a.       Not all snap-ins have the ability to connect to a remote computer 

b.       The Windows Firewall can block a snap-in’s functionality

c.        A single console can only manage one instance of each snap-in

d.       A single console can be created that contains multiple instances of the same snap-in (e.g., Event Viewer)

7.       Remote Assistance can provide which of the following benefits to administrative personnel?

a.       Installing software

b.       Observing a remote user’s activities

c.        Assisting a remote user who has lost connectivity to the Internet

d.       Training end users on their local system

8.       Which of the following names are used to describe the person connecting to a client using Remote Assistance? Select all that apply.

a.       Remote Expert

b.       Expert

c.        Assistant

d.       Helper

9.       Remote Assistance provides which of the following protective features? Select all that apply.

a.       Invitations 

b.       Interactive connectivity

c.        Client-side control

d.       A valid user account on the client computer 

10.     Which command is used to start the Windows Remote Management service from a command prompt?

a.       winrm quickconfig 

b.       winrm startconfig

c.        win quickconfig

d.       winrm quickconfig /start

Choose the letter that corresponds to the best answer. More than one answer choice may achieve the goal. Select the BEST answer.

1.       Which tool would work best when it comes to passively observing and assisting a remote user as they attempt to learn a new program while still providing interactive assistance when necessary?

1. 1. Remote Desktop
   2. Remote Assistance
   3.  PowerShell
   4.  WinRS.esxe

2.       An administrator has set up a remote computer for one of the company’s employees. She knows the IP address and the computer’s name. Which option would allow her to remotely assist the employee with the least amount of effort assuming the employee is currently sitting in front of their computer?

1. Have the remote employee send an invitation via email
2. Have the remote employee send an invitation via chat
3. Have the remote employee call the administrator and then walk them through the setup of a Remote Assistance connection
4. Initiate a Remote Assistance connection to the remote employee’s computer /by specifying its name and IP address. Ask the remote employee to accept the connection.

3.       A junior administrator would like the ability to take full control of a remote computer to perform a service pack upgrade. The computer is currently stored in a locked room in which she does not currently have the key. Which of the following options would ensure she can access the computer with the least amount of effort?

1. Find someone who has a key to the room and ask them to let her in.
2. Use Remote Desktop to connect to the server and perform the service pack upgrade.
3. Configure the computer for Remote Assistance and then send an invitation to her email address.
4. Contact the help desk and submit a ticket to upgrade the computer at a later date and time.

4.       There are 25 Windows 8.1 computers on the Windows domain. You want to configure them for Remote Management. What is the most efficient way to accomplish this task?

1. Visit each computer and run the winrm quickconfig command.
2. Visit each computer and configure the Local Group Policy to start the Windows Remote Management service automatically.
3. Use Remote Desktop to connect to each computer and run the winrm quickconfig command.
4. Configure Windows Remote Management using Group Policy and apply it to the selected computers in the domain.

5.       Which of the following best describes what happens if you attempt to connect to another computer using an MMC snap-in without the appropriate level of permissions on the target computer?

1. The snap-in will not load.
2. The snap-in will load but you will not be able to read information from or modify settings on the target computer.
3. The snap-in will load but you will have to provide the appropriate credentials to be able to read information from the target computer.
4. The snap-in will load with read permission only but you will not be able to make any modifications to the target computer.

Scenario 12-1: Troubleshooting Remote Assistance

           Joe is a new IT Director who is tasked with making sure his Windows 8.1 computer users can be assisted remotely. On his first day at the company, Joe was told that the Remote Assistance feature was not working for users after a new firewall was installed. What might be causing the problem and how should it be addressed?