____ stakeholders are any groups that can influence or be influenced by the company and can affect public perceptions about its socially responsible behavior.

According to the ____ model, management's most important responsibility is long-term survival (not just maximizing profits). Long-term survival, according to this model, is achieved by satisfying the interests of multiple corporate stakeholders.

The two general categories of stakeholders are ____ stakeholders and ____ stakeholders.

____ stakeholders are groups, such as shareholders, employees, customers, suppliers, governments, and local communities, on which the organization depends for long-term survival.

Various persons or groups with a legitimate interest in a company's actions are called ____.

A(n) ____ is a written test that estimates employee honesty by directly asking job applicants what they think or feel about theft or about punishment of unethical behaviors.

Historically, ____ responsibility means making a profit by producing a product valued by society. It has been the most basic social responsibility of a business.

What is social responsibility?

Ethical intensity depends in part upon ____.

The three stages of moral development identified by Kohlberg are ____.

The ____ determined that companies can be prosecuted and punished for the illegal or unethical actions of employees even if management didn't know about the unethical behavior.

What term describes the degree of concern people have about an ethical issue?

According to Kohlberg's model of moral development, people at the ____ use internalized ethical principles to solve ethical dilemmas.

Why is it often difficult for an employee to assume the role of whistleblower?

In case of a fire, most organizations have a series of actions that must take place beginning with notifying the fire department and include evacuating buildings. What kind of a standing plan is described in this example?

____ are types of standing plans.

Groupthink occurs in ____.

Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years.

Who is primarily responsible for developing operational plans?

A manufacturer of suntan lotion could set a(n) ____ goal to increase revenues by 8 percent over the next five years and a(n) ____ goal to increase sales next June in the Miami Beach area by 3 percent.

____ is the process of choosing a solution from available alternatives.

____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

After earning $8 billion in profit, Royal Dutch/Shell decided to strive to double its profits within the next five years. Which classical management function would be instrumental in achieving this goal?

____ can help organizations to maintain flexibility as they plan.

Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets. By recognizing that people in these two South American countries do not drink coffee like people in the United States and that they should change this habit, Starbucks has begun a ____ process with problem identification.

For options-based planning to work, the organization must ____.

____ are standing plans that indicate the specific steps that should be taken in response to a particular event.

Which of the following is a commonly used method for increasing goal commitment?

The use of ____ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning.