USA Airlines uses the following performance measures

Accounting Mar 01, 2021

USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), /(innovation and growth), or F (financial).
1) On-time flight percentage

2) Return on investment

3) Employee satisfaction survey ratings

4) Airplane miles per gallon of fuel

5) Customer complaints

6) Cost of leasing airport gates

7) Employee diversity training sessions completed

8) Number of days with no employee injuries

9) Customer survey ratings

10) Market value

11) Percentage of ground crew trained

12) Lost baggage claims

13) Number of calls to customer service

14) Revenue per seat

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