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Homework answers / question archive / 1)Communication is effective only when the message is ________ and when it stimulates action or encourages the receiver to _______ in new ways                                                                 clear; behave understood; think transmitted; communicate transparent; act                                                     Focusing on a party's interests, not on their _____, is a negation approach which can increase the likelihood of a successful negotiation                                                         proposition                                                            position                                  attitude                                   behavior                   High context cultures are more concerned than low context cultures with the situational factors surrounding the communication and may alter what and how information is communicated to match the situation, thus increasing the opportunities for ________ within the cultural context                                                 progress                                                                 performance                                                                 misunderstandings                                                                 interaction                              Verbal communication includes both oral and written communication

1)Communication is effective only when the message is ________ and when it stimulates action or encourages the receiver to _______ in new ways                                                                 clear; behave understood; think transmitted; communicate transparent; act                                                     Focusing on a party's interests, not on their _____, is a negation approach which can increase the likelihood of a successful negotiation                                                         proposition                                                            position                                  attitude                                   behavior                   High context cultures are more concerned than low context cultures with the situational factors surrounding the communication and may alter what and how information is communicated to match the situation, thus increasing the opportunities for ________ within the cultural context                                                 progress                                                                 performance                                                                 misunderstandings                                                                 interaction                              Verbal communication includes both oral and written communication

Management

1)Communication is effective only when the message is ________ and when it stimulates action or encourages the receiver to _______ in new ways

                                                               

clear; behave

understood; think

transmitted; communicate

transparent; act

                 

 

  1.                                 Focusing on a party's interests, not on their _____, is a negation approach which can increase the likelihood of a successful negotiation

                                               

        proposition                                           

                position                                 

attitude                                  

behavior

 

  1.                 High context cultures are more concerned than low context cultures with the situational factors surrounding the communication and may alter what and how information is communicated to match the situation, thus increasing the opportunities for ________ within the cultural context

               

                                progress

                               

                                performance

                               

                                misunderstandings

                               

                                interaction

                 

  1.            Verbal communication includes both oral and written communication.

                 True

                 False

               

  1. Which of the following barriers to communication originates at the interpersonal level?

                                               

     emotion                           

stereotyping
ethnocentrism                     

cultural distance

               

 

  1.                            is identifying with and understanding the other person's feelings, situation, and motives.?                              

 

  1.                            The contents of communications within organizations usually vary according to ________.

                               

      

  1.                            A(n) ________ is a route for communication that an organization authorizes, plans, and regulates and that is directly connected to the organization's official structure.

                                                               

                                               

  1. Which of the following is a defining characteristic of an organization that affects communication?

                                                               

                                                               

  1. Which of the following is an example of a rich medium?

                                                                                               

 

 

 

 

 

 

 

  1. Which of the statements is true of cultural barriers to communication?

 

Culture cannot exist without communication, but human communication occurs outside a cultural context as well.

                                               

                The greater the cultural differences between sender and receiver, the greater the ease in communicating.

                                               

The industry of an organization has no influence on its internal culture                                                 

                The intended meaning of a message is more likely to be transferred if the sender and receiver share the same culture.

 

  1. A person from a high-context culture is likely to view the lack of change in communication style of individuals from low-context cultures as evidence of ________.

                                                               

sincerity                                                

                immaturity                            

dedication

                sophistication

               

  1. ________ is the tendency to oversimplify and generalize about groups of people, especially those groups or cultures other than one's own.

                                Cognitive dissonance

                                Stereotyping                        

                                Locus of control                                                  

                                Selective perception

 

  1.                 Since reaching an agreement inherently involves communication, negotiation and communication are inseparably linked.

                True

                                 False

 

  1.                 A(n) ________ is an identifiable pattern of communication within and between organizations, whether using formal or informal channels.

                                               

               

  1. In the Delphi-Technique strategy for improving decision making, members do not need to meet __________.

                                                               

               

                face-to-face

                                                               

  1. Decision acceptance refers to the amount of commitment to implementing the chosen ______.

                                                               

                consensus

                                               

                alternative

                                               

                action

                                               

                decision

 

                               

  1. Giant Steps's competitive edge still comes from its creativity and its__________:
     

strategic outlook

 

promotional strategies

 

selection of new artists

 

passion for music

 

 

 

 

  1. The CEO of Giant Step, founded the company in 1990 based on his belief that there had to be alternatives to the _________ used by record companies to promote artists.

                                               

                commercial events

                                               

                promotional strategies

                                               

                marketing strategies

                                               

                media relationships

               

  1. High quality, rapid decision making is necessary in industries characterized by constant, turbulent change in products, ______, and technology.

                                               

                competitors

                                               

                prices

                                               

                leadership

                                               

                markets

               

               

  1. The process of decision making involves several steps that can be divided into distinct categories. The formulation phase involves ________.

                                               

                generating alternatives

                                               

                diagnosing the factors affecting the problem or opportunity

                                               

                selecting the preferred solution

                                               

                implementing the decided course of action

    

  1. A problem exists when a manager sees a way for the firm to achieve a more desirable state than the one it's currently in.

                 True

                 False

               

  1. It is important to monitor and evaluate results in order to detect problems with the original decision and its implementation.

                 True

                 False

               

  1. Multiple advocacy is like the devil's advocate approach except that ________.

                                               

                more than one opposing view is presented

                                               

                disagreement in group decisions is minimum

                                               

                multiple corporations are involved in decision making

                                               

                disagreement in group decisions do not exist

  1. Participation decreases the likelihood that employees will work for rewards and outcomes they value.

                 True

                 False

               

                               

  1. Cars, computers, and cameras are all examples of products that are typically made via ________.

                                                       

                        job shop processes

                                                       

                        small batch processes

                                                       

                        assembly-line processes

                                                       

                        continuous flow processes


Scott Refinery, based in Washington, processes approximately three hundred thousand barrels of crude oil a day. Which production process does it follow?

                                               

                job shops

                                               

                continuous flow production

                                               

                small batch processes

                                               

                assembly-line processes

               

  1. Since the two major costs of a company, annual carrying costs and ________, vary inversely, there are always tradeoffs to make.

                                               

                overhead costs

                                               

                holding costs

                                               

                variable costs

                                               

                ordering costs

                               

  1. In today's business world, most companies plan on carrying excess inventory in order to meet unexpected upswings in consumer demand.

                 True

                 False

                               

  1. A materials requirement planning (MRP) system produces schedules that identify raw materials, parts, and assemblies needed during specified time periods.

                 True

                 False

               

  1. is per legislation, tire companies in Europe have to recycle one used tire for every tire they sell. This means that these companies have to use ________.

                                               

                                                 

  1. The term ________ refers to the incremental and breakthrough improvements in the way an organization does business.

                               

  1. A(n) ________ is a nonmathematical graphical representation of projects used by managers to help monitor the progress of projectss.

                                               

                               

  1. the ________ is the maximum capacity at which a facility can run under ideal conditions.

                                                               

                                                               

  1. A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.

                                 

                               

 

  1. _______ is a specialized field of management associated with the conversion or transformation of resources into products and services.

                                                               

                Strategic management

                                               

                Operations management

                                               

                Production management

                                               

                Supply-chain management

               

  1. Managers use the economic order quantity (EOQ) model to minimize total inventory costs.

                 True

                 False

               

  1. Capacity planning involves determining how much of a product or service a firm should be able to produce.

                         True

                         False

 

  1. Typically, the ________ would be the most useful tools for scheduling, monitoring, and controlling the timing of a bridge construction.

                                               

                ABC/EOQ models

                                               

                CAD/CAE approaches

                                               

                PERT/CPM techniques

                                               

                TQM and CPI programs

               

  1. ______ are achieved when the per-unit allocation of fixed costs and, therefore, the total cost per unit go down as more units are produced.

                                               

                Economies of scale

                                               

                Econometrics

                                               

                Quality installments

                                               

                Utilization increments

                 

  1.                                 Top executives at McCain Ericsson Bank have taken up business process reengineering to improve the standards of the organization. They are unsure if their current loan application process is an adequate measure of determining whether or not a loan should be given to an individual. Which of the following elements are they considering?

                                               

                objective

                                               

                design

                                               

                capabilities

                                               

                infrastructure

               

  1. Which of the following is true of operations managers?
     
  2.  _______ is the percent of design capacity a facility is actually expected to maintain.

                               

  1. Which of the following organizations has the least economies of scale?

                an oil refinery

                a unit making cameras

                a bespoke tailor

                a university class ---
 

  1. The TQM concept of "quality at the source" involves ________.
  2. ______ is a specialized field of management associated with the conversion or transformation of resources into products and services.?

                               

               

 

 

 

 

               

  1.                 Showtime recognizes the advantages of developing a _______ workforce

 

competitive

 

challenged

                                                       

                        diverse

                                                       

                        cooperative

                       

  1. Changing organizational ______ requires attention to changes in the company's values

                                                               

                policies

                                               

                structure

                                               

                culture

                                               

                functions

    

 

  1. Jay Larkin, Showtime VP, credits Showtime's _______ for his professional growth

                                                               

                training

                                               

                culture

                                               

                mentoring program

                                               

                development policies

                               

 

  1. Due to time and cost requirements when attempting to change _______, managers generally try to change other elements in the organization

                                               

                policies

                                               

                behavior

                                               

                procedures

                                               

                culture

               

 

  1. According to the 2005 "Consumer Choice" report sponsored by Autobytel.com, consumers' preference for smaller SUVs with decent gas mileage had increased. Which of the following forces for change probably caused this increase?

                                               

                economic conditions

                                               

                competitors' actions

                                               

                technology developments

                                               

                legal developments

               

 

  1. Which of the following is the most people-oriented change focus used within an organization?

                                               

                adding, subtracting, or interchanging people

                                               

                attempting to change how staff members relate to each other

                                               

                getting the manager to provide new information

                                               

                directly enhancing knowledge, skills and abilities

               

 

  1. Which of the following defines the breadth of reengineering?

                                               

                It involves redesigning a set of processes rather than a single process.

                                               

                It involves changing a host of core elements within an organization.

                                               

                It tries to reduce costs, shorten cycle times, and improve quality.

                                               

                It involves engaging in new and different ways of behaving and interacting.

               

 

  1. A(n) ________ is a small group involved in intense discussions of the positive and negative features of products or services.

                                               

                pressure group

                                               

                interest group

                                               

                advocacy group

                                               

                focus group

               

 

  1. Apart from managers, which of the following groups are often an excellent source of innovative suggestions for change?

                                               

                shareholders

                                               

                retailers

                                               

                lower level employees

                                               

                suppliers

               

 

  1. A major driver of organizational change is the external environment in which the organization exists.

                 True

                 False

                               

  1. A company is suffering sales setbacks because a competitor has launched an identical product in the market. The company decides to improve its product design by adding additional features that would differentiate its offerings from those of the competitors. In this example, the focus of change is ________.

                                               

                systems

                                               

                technology

                                               

                staff

                                               

                structure

               

  1. Changing organizational ______ requires attention to changes in the company's values

                                               

 

  1. Due to time and cost requirements when attempting to change _______, managers generally try to change other elements in the organization

                                                                                       

 

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