1)Communication is effective only when the message is ____ and when it stimulates action or encourages the receiver to _ in new ways clear; behave understood; think transmitted; communicate transparent; act Focusing on a party's interests, not on their _, is a negation approach which can increase the likelihood of a successful negotiation proposition position attitude behavior High context cultures are more concerned than low context cultures with the situational factors surrounding the communication and may alter what and how information is communicated to match the situation, thus increasing the opportunities for ______ within the cultural context progress performance misunderstandings interaction Verbal communication includes both oral and written communication

Question

1)Communication is effective only when the message is ________ and when it stimulates action or encourages the receiver to _______ in new ways

clear; behave

understood; think

transmitted; communicate

transparent; act

Focusing on a party's interests, not on their _____, is a negation approach which can increase the likelihood of a successful negotiation

proposition

position

attitude

behavior

High context cultures are more concerned than low context cultures with the situational factors surrounding the communication and may alter what and how information is communicated to match the situation, thus increasing the opportunities for ________ within the cultural context

progress

performance

misunderstandings

interaction

Verbal communication includes both oral and written communication.

True

False

Which of the following barriers to communication originates at the interpersonal level?

emotion

stereotyping
ethnocentrism

cultural distance

is identifying with and understanding the other person's feelings, situation, and motives.?

The contents of communications within organizations usually vary according to ________.

A(n) ________ is a route for communication that an organization authorizes, plans, and regulates and that is directly connected to the organization's official structure.

Which of the following is a defining characteristic of an organization that affects communication?

Which of the following is an example of a rich medium?

Which of the statements is true of cultural barriers to communication?

Culture cannot exist without communication, but human communication occurs outside a cultural context as well.

The greater the cultural differences between sender and receiver, the greater the ease in communicating.

The industry of an organization has no influence on its internal culture

The intended meaning of a message is more likely to be transferred if the sender and receiver share the same culture.

A person from a high-context culture is likely to view the lack of change in communication style of individuals from low-context cultures as evidence of ________.

sincerity

immaturity

dedication

sophistication

________ is the tendency to oversimplify and generalize about groups of people, especially those groups or cultures other than one's own.

Cognitive dissonance

Stereotyping

Locus of control

Selective perception

Since reaching an agreement inherently involves communication, negotiation and communication are inseparably linked.

True

False

A(n) ________ is an identifiable pattern of communication within and between organizations, whether using formal or informal channels.

In the Delphi-Technique strategy for improving decision making, members do not need to meet __________.

face-to-face

Decision acceptance refers to the amount of commitment to implementing the chosen ______.

consensus

alternative

action

decision

Giant Steps's competitive edge still comes from its creativity and its__________:

strategic outlook

promotional strategies

selection of new artists

passion for music

The CEO of Giant Step, founded the company in 1990 based on his belief that there had to be alternatives to the _________ used by record companies to promote artists.

commercial events

promotional strategies

marketing strategies

media relationships

High quality, rapid decision making is necessary in industries characterized by constant, turbulent change in products, ______, and technology.

competitors

prices

leadership

markets

The process of decision making involves several steps that can be divided into distinct categories. The formulation phase involves ________.

generating alternatives

diagnosing the factors affecting the problem or opportunity

selecting the preferred solution

implementing the decided course of action

A problem exists when a manager sees a way for the firm to achieve a more desirable state than the one it's currently in.

True

False

It is important to monitor and evaluate results in order to detect problems with the original decision and its implementation.

True

False

Multiple advocacy is like the devil's advocate approach except that ________.

more than one opposing view is presented

disagreement in group decisions is minimum

multiple corporations are involved in decision making

disagreement in group decisions do not exist

Participation decreases the likelihood that employees will work for rewards and outcomes they value.

True

False

Cars, computers, and cameras are all examples of products that are typically made via ________.

job shop processes

small batch processes

assembly-line processes

continuous flow processes

Scott Refinery, based in Washington, processes approximately three hundred thousand barrels of crude oil a day. Which production process does it follow?

job shops

continuous flow production

small batch processes

assembly-line processes

Since the two major costs of a company, annual carrying costs and ________, vary inversely, there are always tradeoffs to make.

overhead costs

holding costs

variable costs

ordering costs

In today's business world, most companies plan on carrying excess inventory in order to meet unexpected upswings in consumer demand.

True

False

A materials requirement planning (MRP) system produces schedules that identify raw materials, parts, and assemblies needed during specified time periods.

True

False

is per legislation, tire companies in Europe have to recycle one used tire for every tire they sell. This means that these companies have to use ________.

The term ________ refers to the incremental and breakthrough improvements in the way an organization does business.

A(n) ________ is a nonmathematical graphical representation of projects used by managers to help monitor the progress of projectss.

the ________ is the maximum capacity at which a facility can run under ideal conditions.

A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.

_______ is a specialized field of management associated with the conversion or transformation of resources into products and services.

Strategic management

Operations management

Production management

Supply-chain management

Managers use the economic order quantity (EOQ) model to minimize total inventory costs.

True

False

Capacity planning involves determining how much of a product or service a firm should be able to produce.

True

False

Typically, the ________ would be the most useful tools for scheduling, monitoring, and controlling the timing of a bridge construction.

ABC/EOQ models

CAD/CAE approaches

PERT/CPM techniques

TQM and CPI programs

______ are achieved when the per-unit allocation of fixed costs and, therefore, the total cost per unit go down as more units are produced.

Economies of scale

Econometrics

Quality installments

Utilization increments

Top executives at McCain Ericsson Bank have taken up business process reengineering to improve the standards of the organization. They are unsure if their current loan application process is an adequate measure of determining whether or not a loan should be given to an individual. Which of the following elements are they considering?

objective

design

capabilities

infrastructure

Which of the following is true of operations managers?
_______ is the percent of design capacity a facility is actually expected to maintain.

Which of the following organizations has the least economies of scale?

an oil refinery

a unit making cameras

a bespoke tailor

a university class ---

The TQM concept of "quality at the source" involves ________.
______ is a specialized field of management associated with the conversion or transformation of resources into products and services.?

Showtime recognizes the advantages of developing a _______ workforce

competitive

challenged

diverse

cooperative

Changing organizational ______ requires attention to changes in the company's values

policies

structure

culture

functions

Jay Larkin, Showtime VP, credits Showtime's _______ for his professional growth

training

culture

mentoring program

development policies

Due to time and cost requirements when attempting to change _______, managers generally try to change other elements in the organization

policies

behavior

procedures

culture

According to the 2005 "Consumer Choice" report sponsored by Autobytel.com, consumers' preference for smaller SUVs with decent gas mileage had increased. Which of the following forces for change probably caused this increase?

economic conditions

competitors' actions

technology developments

legal developments

Which of the following is the most people-oriented change focus used within an organization?

adding, subtracting, or interchanging people

attempting to change how staff members relate to each other

getting the manager to provide new information

directly enhancing knowledge, skills and abilities

Which of the following defines the breadth of reengineering?

It involves redesigning a set of processes rather than a single process.

It involves changing a host of core elements within an organization.

It tries to reduce costs, shorten cycle times, and improve quality.

It involves engaging in new and different ways of behaving and interacting.

A(n) ________ is a small group involved in intense discussions of the positive and negative features of products or services.

pressure group

interest group

advocacy group

focus group

Apart from managers, which of the following groups are often an excellent source of innovative suggestions for change?

shareholders

retailers

lower level employees

suppliers

A major driver of organizational change is the external environment in which the organization exists.

True

False

A company is suffering sales setbacks because a competitor has launched an identical product in the market. The company decides to improve its product design by adding additional features that would differentiate its offerings from those of the competitors. In this example, the focus of change is ________.

systems

technology

staff

structure