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Homework answers / question archive / BUS1168 - Management Communications: Case 2 Read the following scenarios and analyze each utilizing course content material from the unit we have been studying (class discussions, OHs & readings)
BUS1168 - Management Communications: Case 2 Read the following scenarios and analyze each utilizing course content material from the unit we have been studying (class discussions, OHs & readings). Thoroughly analyze and apply specific course concepts to each of your responses in the scenarios (e.g. explain based on the scenario - don't just use terms for sake of terms). 1. Staff Discontent Your observation is that Sandra is a good worker and always finishes her tasks, but she arrives late because she frequently has difficulty with her childcare arrangements and when she goes on breaks she often takes extra time because she is a smoker. Other staff in the office have told you that they feel Sandra is a favourite. Even though she is the most productive staff member in your view, her lateness and long breaks are creating resentment and an "if she does it so can I" atmosphere in the department. Q1: As the manager of this area, how would you handle your first conversation with Sandra about these issues? Be specific in what you would say and why.
As a manager I will take action immediately and talk to her in a very nice and calm manner. Because I believe that anything can be resolve with talking. I will ask her that I understand her situation as a mother. Because being a working mom is really hard,but I will suggest to her to look for a relative or someone to take care of her child during her rest day or day off for her to avoid being late because the company policy is being affected and violated already which is not a good example for other employees.And I will politely talk to her also about her over breaks because of smoking. I will tell her that smoking is really bad for her health and even worst for her child and other people around her as a second hand smoke so I would suggest her to lessen consuming it so that she can use her breaks in a more important thing without consuming much of it. I will remind her also how a good employee she was so she must encourage or influence her co employees to act and work like her as a good role model. As you see I confront her but in a nice and calm manner, I suggested possible solutions to avoid her lates and over breaks then I praise her good points in a job and ending the conversation with a simple task for her to influence her co employees and become a role model.