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Homework answers / question archive / You’re doing systems administration work for Network Funtime Company
You’re doing systems administration work for Network Funtime Company. Evaluate their current IT infrastructure needs and limitations, then provide at least five process improvements and rationale behind those improvements. Write a 200-400 word process review for this consultation. Remember, there’s no right or wrong answer, but make sure to provide your reasoning to be eligible for full credit.
Software Company:
Network Funtime Company is a small company that builds open-source software. The company is made up software engineers, a few designers, one person in Human Resources (HR), and a small sales team. Altogether, there are 100 employees. They recently hired you as a system administrator to come in and become their IT department.
When a new person is hired on, the HR person purchases a laptop for them to do their work. The HR representative is unfamiliar with what type of hardware is out there; if a new employee requests a laptop, the HR person will purchase the cheapest option for a laptop online. Because of this, almost everyone has a different laptop model. The company doesn’t have too much revenue to spend, so they don’t order laptops until someone gets hired at the company. This leads to a few days of wait time from when someone starts to when they can actually work on a laptop.
The company doesn’t label their computers with anything, so if a computer is missing or stolen, there’s no way to audit it. There’s no inventory system to keep track of what’s currently in the fleet.
Once a computer is purchased, the HR person hands it to the new employee to set up. Software engineers that use Linux have to find a USB drive and add their preferred distribution to the laptop. Anytime someone needs something from HR -- whether it’s office related or tech related -- they email the HR representative directly.
When a new employee gets a machine, they’re given logins to use cloud services. They get a personal orientation with HR to make sure they can login. This requires the HR person to block off a few hours for every new employee. If an employee forgets the login to their machine, they have no way to retrieve a password and they have to reimage their machine. Employees don’t have a strict password requirement to set for their computers.
The company currently has many of their services in the cloud, such as email, word processors, spreadsheet applications, etc. They also use the application, Slack, for instant communication.
Answer:
Network Funtime Company has many loopholes and limitations in its infrastructure. Below are some of the process improvement plans, which can improve its infrastructure and save a lot of time and effort.
Inventory Management:
It is very important for the company to keep a track of all the laptops they have. The company should follow the following steps for the same
Password Policy:
A password policy should be implemented in the company to make user accounts more secure and effective. The company should follow the following steps for the same.
Plan HR Orientation weekly or monthly:
Instead of giving orientation to each employee individually, an HR can plan orientation session weekly or monthly depending upon the frequency of new joiners. The HR can estimate how many new joiners will be there when the recruitment process is going on. In this way HR can save a lot of time
Hardware and Software Installation by System Administrator:
The system administrator should keep the track of all the hardware requirements of the company. So, HR should consult him for the hardware requirements list before ordering a laptop. System administrator would be responsible for keeping the required software and installing it to a new machine. In this way he will ensure that all the laptops in the company have same hardware and software.
Buy hardware from vendor:
Instead of buying laptop online, HR can buy laptop from a good vendor. There are lots of vendors and suppliers available who offer good discounts, insurance policies and upgrade features. HR can give an idea to the vendor about new purchases when recruitment is going on so as to save time to start working on laptop.
