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Homework answers / question archive / Course: EAC594NBL – Winter 2021 Assignment 3: Professional Email Total Value of Assignment 3: 10% of course grade The assignment: You will invent a business project and a client (i
Course: EAC594NBL – Winter 2021
Assignment 3: Professional Email
Total Value of Assignment 3: 10% of course grade
The assignment: You will invent a business project and a client (i.e. an internal project sponsor or an external client). This client is patiently expecting a project update from your team. Unfortunately, something has gone wrong with the project, resulting in either: a significant delay; a quality failure; or, an increase in the project cost. You have to write a professional email to the client to communicate 1) this negative update, 2) the impact of the update on the wider project, and 3) the recommended next steps that you would advise the client to follow, in order to remedy this situation. Grading Rubric for Assignment 3
|
Line Item |
Max Value |
No value |
Partial Value |
Full Value |
|
Email Subject Line |
1% |
Does not have a professional subject line |
Has a subject line, but does not adequately inform the client about the content of email |
Has a subject that adequately informs the client about the content of email |
|
Email Style, Context and Tone |
2% |
Does not state the client’s context anywhere in the email, or uses an inappropriate tone |
States the client’s context, but does not adequately adjust tone to address that context |
States the client’s context, and customizes the tone to address the client’s needs |
|
Spelling, Grammar and Punctuation |
3% |
6 or more errors |
3-5 errors |
Up to 2 errors |
|
Corporate Template |
1% |
Confusing formatting, including inconsistent font size |
Generally consistent formatting, but does not use sections/ subheadings |
Perfectly consistent formatting, sections/ subheadings are used effectively |
|
Strategic Analysis |
3% |
Does not coherently articulate at least two of the following: 1) the update, 2) the impact, and 3) the recommended next steps for the client |
Coherently articulates two of the following: 1) update, 2) the impact, and 3) the recommended next steps for the client |
Coherently articulates the 1) update, 2) the impact, and 3) the recommended next steps for the client |
Definitions
Update: What happened? What is the change with the project?
Impact: Why does this change matter? How does this change affect the success of the larger project?
Recommended Next Steps: What would you recommend that the client should do in order to reduce the negative consequences of the change?
