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1)A report writer plans to use a small (one-quarter page) bar chart

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1)A report writer plans to use a small (one-quarter page) bar chart. She should place it:

 

2. Which of the following graphic aids would be best for showing data on a company's sales for the preceding 10 years? The illustration will show sales of each of the company's three products as well as total sales.

 

3. When information is well presented in a graphic, the information should not be discussed in the report.

 

 

4. The best place to begin dividing the area of a pie chart is at which of these positions?

 

5. Choose the graphic aid that may be used to show both positive and negative variations from a central point of reference:

 

6. Choose the graphic aid which would be best to show 2013 sales by products (three) for a national sales company’s seven districts.

 

7. Choose the best of the following sentences beginning a message refusing credit to a weak financial risk.

 

8. A good way to end a credit refusal letter is to suggest that the reader buy for cash

 

 

9. In a letter refusing credit to a bad moral risk, it is best to tell the reader directly why you are refusing.

 

 

10. When is it best to write a letter using the direct order or strategy?

 

11. All of the following are characteristics of a good speaker except:

 

 

12. Which of the following is the best advice to a speaker concerning analysis of the audience?

 

13. The actual request in a persuasive request letter is placed best:

 

14. Because your objective in a refusal letter is to refuse, the refusal deserves emphasis by space and position.

 

 

15. When the objective of a letter will have neither very positive nor very negative effects on the reader, the direct approach generally is preferred

 

 

16. When planning a speech, the best way to build self-confidence is to make sure that you are thoroughly prepared.

 

 

17. The best of these beginnings to a letter favorably answering a series of questions asked is:

 

18. The most appropriate ending for a routine inquiry letter is one that asks one of the questions you need answered.

 

 

19. Choose the best of these sentences denying credit to a bad moral risk.

 

20. Choose the most appropriate ending of a letter refusing an important request

 

21. The form of speech presentation that involves organizing, preparing notes or slides, and rehearsing is called:

 

22. When giving an oral presentation, you should always include visuals and graphics to enhance the effectiveness of your presentation.

 

 

23. Which of the following sentences forms the best beginning for a letter making a routine request for information about an advertised product?

 

24. Choose the best description of the opening of a letter refusing a request.

 

25. Choose the best choice of words for the beginning of a favorable response letter.

 

26. Which of these beginnings is best for a persuasive request for cooperation in answering a questionnaire? The letter is directed to college professors and the questionnaire concerns academic freedom:

 

27. In addition to preparing the audience to receive the message, the introduction of a speech should also:

 

28. Because of the need for objectivity, you-viewpoint adaptation is of little value in persuasive request letters

 

 

29. In an adjustment-grant letter, which of the following sentences offers the best lead into the explanation of what went wrong?

 

30. Words alone determine the meanings an audience receives from a speaker.

 

31. When general explanation material that fits the entire letter is needed in a routine inquiry letter, usually it is best placed:

 

32. Which of the following would form the worst close for a message granting an adjustment?

 

33. For the sake of conciseness, explanation material is best omitted in routine inquiry letters

 

 

34. Persuasive requests that are not complex or highly involved may end appropriately with the request

 

 

35. Choose the best of these beginnings to a letter refusing an adjustment on an electric mixer.

 

36. The subject line of a claim letter should clearly identify the situation even though it concerns bad news

 

 

37. Requests that are likely to encounter resistance require a slow, deliberate approach.

 

 

38. Which is the best opening to a favorable reply to an inquiry message asking permission to use the writer as an employment reference?

 

39. Which of these sentences forms the best beginning of a letter refusing a request for free use of equipment for a charity?

 

 

40. Because many people do not like people to look them in the eye, speakers should take care not to look at their audience.

 

 

41. In a favorable response letter answering six questions, five favorably but one unfavorably, the writer should:

 

42. Which of these ending sentences is best for a routine inquiry letter?

 

43. Although a refusal is negative, it is possible to refuse without using a single negative word.

 

 

44. Choose the best of these closings for a persuasive request letter

 

45. When is it best to use the indirect order or strategy when writing a letter?

 

46. The best strategy for diplomatically handling a refusal in a letter is to explain first and then refuse

 

 

47. Which of these subject line wordings is best for a letter refusing to make an adjustment?

 

48. In a message refusing a request because of company policy, the explanation needs only to state the company policy.

 

 

49. In speaking, the best advice concerning use of voice pitch is:

 

 

50. Choose the sentence that most appropriately presents a reason supporting the refusal of a claim for adjustment.

 

51. Choose the best of these sentences stating the refusal in a credit refusal letter.

 

52. Which of the following is the best closing for a message refusing to participate as a speaker on the program?

 

53. In a letter refusing to grant credit, the best place to state the refusal would be:

 

54. All of the following are ways of structuring questions in a routine inquiry letter except:

 

55. The question form of beginning should be avoided in the persuasive request letter.

 

 

56. Because claim letters contain negative news, they are best written in the indirect order.

 

 

57. Choose the best sentence beginning of the actual request in a persuasive request letter.

 

58. A credit refusal message to one with a weak financial position can talk somewhat directly about the reason for refusal.

 

 

59. An impromptu speech is a delivery style, not a type of speech.

 

 

60. In a refused adjustment letter, the best place to state the refusal is:

 

61. Choose the best of these opening sentences to a letter refusing a request for credit that accompanied an order for goods.

 

62. Gestures involve movements of which of the following body parts?

 

63. Gestures are strong and precise means of communication.

 

 

64. In constructing a title for your graphic aid, all five Ws should be included in the title.

 

 

65. A continuous series of data showing weekly fluctuations in sales of a company is best shown in a: