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Homework answers / question archive / Module 4 - Background HR PROGRAM EFFECTIVENESS; EMPLOYEE PERFORMANCE MANAGEMENT (BEST PRACTICES); FUTURE OF TALENT MANAGEMENT HR Program Effectiveness Required Material Grossman, R
Required Material
Grossman, R. J. (2006). Measuring the value of HR. HR Magazine, 51(12), 44-49. Retrieved from the Trident Online Library.
Lovely, K. (2013). Delivering on the Promise of Improved HR Service Delivery: Why the Core HRMS is not enough! Workforce Solutions Review, 4(6), 4-7.
Meinert, D. (2014). What's blocking workforce change? HRMagazine, 59(11), 16. Retrieved from ProQuest in the Trident Online Library.
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
Wells, S. J. (2013). Big fish, small ponds. HRMagazine, 58(7), 30-36. Retrieved from ProQuest in the Trident Online Library.
Optional Material
Boudreau, J., Ziskin, I., & Gibson, C. (2014). What is the future of HR? Workforce, 93(1), 30-48.
Osman, I., Ho, T., & Galang, M.C. (2011). Are human resource departments really important? An empirical study on Malaysian small and medium enterprises (SMEs) in the service sector. International Journal of Business Management, 6(2), 147-154. Retrieved from ProQuest in the Trident Online Library.
Performance reviews get mediocre grades. (2014). HRMagazine, 59(12), 13. Retrieved from ProQuest in the Trident Online Library.
Popescu, L., Popescu, V., & Iancu, A. (2010). The economic impact of employer investment in training. Economics, Management and Financial Markets, 5(1), 170-175. Retrieved from ProQuest in the Trident Online Library.
Robinson, D. A., & Nikolic, B. P. (2014). A Stairway to the Stars: Monitoring Sustainability Performance in SMBs. Journal Of Business Systems, Governance & Ethics, 9(1), 23-38.
Sillup, G.P., & Klimberg, R. (2010). Assessing the ethics of implementing performance appraisal systems. The Journal of Management Development, 29(1), 38-57. Retrieved from ProQuest in the Trident Online Library.
US Office of Personnel Management. (N.D.). Strategic human resources management: Aligning with the mission. Retrieved from http://www.opm.gov/studies/alignnet.pdf
Required: Material
Performance Management and Appraisal. Retrieved from http://www.sagepub.com/upm-data/45674_8.pdf
Pitfalls and best practices in performance management overview. Retrieved from http://www.communicare.com/DT/pdf/Pitfalls&BestPracticesPerformanceManagement.pdf
Pulakos, K. (2004). Performance Management. Retrieved from http://www.shrm.org/about/foundation/research/Documents/1104Pulakos.pdf
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
Optional Material
Best Practices for Employee Performance. Retrieved from http://www.employee-performance.com/whitepapers/Best_Practices_for_Employee_Performance_Reviews.pdf
Lussier, R. & Hendon, J. Developing and managing: performance management and appraisal. Human Resource Management. Retrieved from http://www.sagepub.com/upm-data/42851_Pages_from_CH08_Lussier_85x11%28Minion%29_corrected_title_page.pdf
Required Material
Across the World with the Singapore Girl. Retrieved from http://youtu.be/fNEJrd6GkSY.
Jones, S. (2013). Talent management - where to start? Thought leaders share their views on the HR profession and its direction for the future. Strategic HR Review, 12(4), 209-210. Retrieved from the Trident Online Library.
Nolan, S. (2013). Talent management. Strategic HR Review, 12(4), 175-176. Retrieved from the Trident Online Library.
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
Singapore Airlines SQ Girl. Retrieved from http://youtu.be/P5sGKR6NJBw
Sullivan, J. (Sept. 2011). Talent management lessons from Apple: A case study of the world’s most valuable firm. Parts 1-4. Retrieved from
Optional Material
Couch, K. (2012). Talent management. Leadership Excellence, 29(2), 18. Retrieved from the Trident Online Library.
Towlson, D. (2014). Personal training. The Safety & Health Practitioner, 32(9), 57-57,4. Retrieved from the Trident Online Library.
(Signature Assignment: Critical thinking, Reinforced Level)
After reading required materials in Module 4, review the following case (which is the same case read for SLP 4):
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
Please answer the following questions in a well-integrated essay:
Bring in at least 5 library sources to help strengthen your discussion. Reference all material cited.
Your paper should be at least 4-5 pages (not including cover sheet and reference list). Deal with these issues in an integrated fashion, rather than treating them as a series of individual questions to be answered one by one. Follow APA 6th Edition guidelines.
For instruction on writing papers, citing sources, proper referencing, and so forth, use Trident University's Student Guide to Writing a High-Quality Academic Paper.
Upload your paper by the module due date.
Demonstrate critical thinking and analysis of the relevant issues and HRM actions, drawing on your background reading and research.
Information Literacy: Evaluate resources and select only library/Web-based resources that provide reliable, substantiated information.
Give authors credit for their work. Cite sources of borrowed information in the body of your text as footnotes or numbered end notes, or use APA style of referencing.
Prepare a paper that is professionally presented (including a cover page, a list of references, headings/subheadings, and a strong introduction and conclusion). Proofread carefully for grammar, spelling, and word-usage errors.
After reading required materials in Module 4, review the following case (which is the same case read for Case 4):
Wirtz, J., & Heracleous, L. (2012). Singapore Airlines: Managing human resources for cost-effective service excellence. Retrieved from http://docplayer.net/2716897-Singapore-airlines-managing-human-resources-for-cost-effective-service-excellence.html
Please answer the following questions in a well-integrated essay:
Bring in at least 2 library sources to help strengthen your discussion.
Your paper should be at least 2-3 pages, (not including the cover sheet and reference list). Deal with these issues in an integrated fashion, not as a series of individual questions.
Please upload your paper by the module due date.
Demonstrate critical thinking and analysis of the relevant issues and HRM actions, drawing on your background reading and research.
Information Literacy: Evaluate resources and select only library/Web-based resources that provide reliable, substantiated information.
Give authors credit for their work. Cite sources of borrowed information in the body of your text as footnotes or numbered end notes, or use APA style of referencing.
Prepare a paper that is professionally presented (including a cover page, a list of references, headings/subheadings, and a strong introduction and conclusion). Proofread carefully for grammar, spelling, and word-usage errors.