Homework answers / question archive / 1)Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?    Two overarching perspectives about management are the ________ perspectives

1)Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?    Two overarching perspectives about management are the ________ perspectives

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1)Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? 

 

2. Two overarching perspectives about management are the ________ perspectives.

 

3. Complete the following sentence with all of the true statements about the classical perspective of management. The classical perspective of management...
4. Scientific management is the study of work methods to improve the productivity of _____.

 

5. True or false: Frederick Taylor is associated with the scientific management approach to management.
6. Peter Drucker is credited with providing the first modern handbook on the subject of ______.
7. Select the two overarching perspectives about management:
8. The third and fourth principles of _____ suggest that organizations should give workers the training and incentives to do their tasks properly, and should use scientific principles to plan work methods and ease the way for workers to do their jobs.
9. The classical viewpoint of management emphasizes ways to ______.
10. The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.
11. What are two of Taylor's principles of scientific management?
12. What technique did Frank and Lillian Gilbreth use to expand on Taylor's motion studies?
13. Administrative management is concerned with managing ________.
14. Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _______ system.
15. Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.
16. What are the two branches of the classical viewpoint of management?
17. According to Henri Fayol, the major functions of management are
18. Scientific management is the study of work methods to improve the productivity of ________.
19. Frank and Lillian Gilbreth's personal life helped them develop ideas about improving efficiency because they
20. What three individuals helped pioneer administrative management theory?
21. Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of _____.
22. The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?
23. Max Weber said that a better-performing organization should have five positive _____ features including a clear hierarchy, formal procedures, clear division of labor, impersonality, and merit-based careers.
24. Henri Fayol is credited with being the first person to ______ management behavior.
25. The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.
26. What technique did Frank and Lillian Gilbreth use to expand on Taylor's motion studies?
27. As a pioneer of administrative management, Max Weber contended that bureaucracies were
28. One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.
29. Select all of the positive features of bureaucracy according to Max Weber.
30. The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?
31. Issues with the classical viewpoint include that it: (select all that apply)
32. Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?
33. In order to follow Mary Parker Follett's concept of integration, a company should

 

34. The behavioral management viewpoint emphasized
35. Mary Parker Follett felt that managers should act as ______ rather than dictators.
36. In which ways did Munsterberg suggest that psychologists could contribute to industry? (select all that apply)
37. When Mary Parker Follett referred to the use of "communities" within an organization, she meant that
38. According to the Hawthorne effect hypothesized by Mayo and colleagues, employees worked harder if they: (select all that apply)
39. Mary Parker Follett would agree with today's concept of _____.
40. The _____ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity.
41. Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.
42. The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.
43. Maslow's hierarchy of needs resulted from the study of ______.
44. McGregor developed Theory X and Theory Y based on the realization that managers should _____.

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45. The original focus of the Hawthorne studies was the ______.
46. The Hawthorne studies are credited with drawing attention to the importance of people as _____
47. Theory X managers view workers as
48. Identify the two theorists who contributed the most to the human relations movement.
49. Theory Y managers view workers as: (select all that apply)
50. Maslow's hierarchy of human needs proposes that people are motivated by which needs? (select all that apply)
51. What is the major contribution of McGregor's Theory X and Theory Y to management?
52. Theory X and Theory Y focus on managers'
53. Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?
54. According to the Hawthorne effect hypothesized by Mayo and colleagues, employees worked harder if they: (select all that apply)
55. A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.
56. The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.
57. If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.
58. Management science is sometimes known as _____.
59. Theory X and Theory Y underscore the idea that manager behaviors are impacted by their _____.
60. What four disciplines are included in the behavioral science approach to management?
61. _____ management focuses on managing the production and delivery of an organization's products or services more effectively.
62. The original focus of the Hawthorne studies was the ______.
63. What are the two branches of quantitative management?
64. The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.
65. Management science focuses on the use of _______ to aid in problem-solving and decision-making.
66. Operations management: 
67. What are the three viewpoints of the contemporary perspective of management?
68. A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.
69. Based on a systems viewpoint, the health science, finance, and journalism departments of a university are examples of ______.
70. Operations management focuses on _____.
71. The ______ viewpoint regards the organization as arrangements of interrelated parts that operate together to achieve a common purpose.
72. A system is a set of _____ parts that operate together to achieve a common purpose.
73. The four parts of a system include all of the following EXCEPT ______.
74. Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis?
75. The various parts that make up a complete system are commonly known as
76. In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs
77. James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.
78. By adopting the systems viewpoint, you can visualize your organization as a: 
79. Within the systems viewpoint, what four things are considered parts of a system?
80. According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.
81. According to the systems viewpoint, what are three types of inputs?
82. Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.
83. In terms of the systems viewpoint, profits and losses are types of _______.
84. According to the systems perspective, transformational processes are responsible for turning
85. Which statement regarding a closed system is accurate?
86. Systems that have continual interaction with their environment are known as _____ systems.
87. Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"
88. A characteristic of a(n) _____ system is that it receives very little feedback from outside sources.
89. An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.
90. Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?
91. According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically.
92. Complexity theory is an offshoot of the _____ viewpoint because it is the study of how multiple chaotic processes arise into pattern and order.
93. According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

Which statement regarding a closed system is accurate?

94. Evidence-based management focuses on bringing _____ to the decision process.
95. Select all of the true statements regarding Gary Hamel's thoughts on management:
96. Complexity theory:
97. Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"
98. ____ management encourages managers to make facts and logic the foundation of their approach to decision-making.
99. Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint.
100. Two ways for a company to guarantee quality of a product are quality control and quality ___________.
101. Quality control
102. The quality-management viewpoint includes which concepts?
103. The ability of a product or service to meet customer needs refers to _____.
104. Within the quality management viewpoint, quality _______ focuses on the performance of workers and urges employees to strive for "zero defects" in the production of goods and services.
105. The strategy for minimizing errors at each stage of production is called _____.
106. When Joseph Juran referred to the idea of "fitness for use," he was considering how a product would ______.
107. Which of the following are components of total quality management (TQM)? 
108. A company would rely on ISO 9000 to _____.
109. The goal of quality assurance is _____.
110. Which of these things is NOT part of W. Edwards Deming's philosophy of good management?
111. _____ management stresses continuous improvement, employee involvement, learning from customers and employees, and accurate standards for identifying and eliminating problems.
112. The Six Sigma approach relies on _____ to help improve manufacturing processes.
113. A learning organization:
114. In order to build a _____ organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact.
115. Which of the following statements are accurate regarding the importance of learning about a company's mission and vision statements before a job interview?
116. A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.
117. Which of the following are the key functions/roles managers must perform in order to create learning organizations?
118. What are two things an individual should consider learning about a company before going to a job interview?

 

Definitions: Chapter Two

 

1. Administrative Management:
2. Behavioral Science Approach:
3. Behavioral Viewpoint:
4. Classical Viewpoint:
5. Closed System:
6. Complexity Theory:
7. Contemporary Perspective:
8. Contingency Viewpoint:
9. DFSS (Design For Six Sigma):
10. DMAIC:
11. Evidence-Based Management:
12. Feedback:
13. Hawthorne Effect:
14. Historical Perspective:
15. Human Relations Movement:
16. Inputs:
17. Learning Organizations:
18. Management Science:
19. Open System:
20. Operations Management:
21. Outputs:
22. Quality:
23. Quality Assurance:
24. Quality Control:
25. Quality-Management Viewpoint:
26. Quantitative Management:
27. Scientific Management:
28. Subsystems:
29. Synergy:
30. System:
31. System Viewpoint:
32. Total Quality Management (TQM):
33. Transformational Processes: