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1).A local farmer grows and sells tomatoes and beans to the local grocers. Using the systems viewpoint, the tomatoes, beans, and profits that are earned from the sales are known as a(n) _____.



transformational process




2 The behavioral viewpoint developed over the following phases: _____.

early behaviorism, human relations movement, behavioral science

operations management, human relations movement, MBO phase

early behaviorism, human relations movement, scientific management

early behaviorism, industrial, human relations movement

early behaviorism, human relations movement, administrative phase

The behavioral viewpoint developed over three phases: early behaviorism, the human relations movement, and behavioral science.


3 Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.


scientific management

the Hawthorne effect


management science


4 Mary Parker Follett anticipated some of today's concepts, such as _____.

worker empowerment and scientific management

synergy and MBO

management-lead teams and diversity

quality assurance and transformation processes

self-managed teams and worker empowerment


5 Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____.

quantitative techniques


the design approach

behavioral management

scientific management

Quantitative management is the application to management of quantitative techniques, such as statistics and computer simulations.


6 The father of scientific management is _____.

Frederick Taylor

Peter Drucker

Frank Gilbreth

Tom Gallagher

Abraham Maslow


7 Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective.







8 The contemporary perspective includes three viewpoints: systems, contingency, and quality management: the systems viewpoint sees organizations as a system, either open or closed, with inputs, outputs, transformation processes, and feedback. The contingency viewpoint emphasizes that a manager's approach should vary according to the individual and environmental situation. The quality-management viewpoint has two traditional approaches: quality control, the strategy for minimizing errors by managing each stage of production, and quality assurance, which focuses on the performance of workers, urging employees to strive for zero defects.


After returning home from a trade show, Mr. Jones, the president of a manufacturing company, spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance. To do so, Mr. Jones discussed a goal of "zero defects." This is an example of ____.


quality assurance

constancy of purpose

the total quality movement

scientific management


9 Developed in the 1960s, quality assurance focuses on the performance of workers, urging employees to strive for zero defects. Quality assurance has been less successful because often employees have no control over the design of the work process.


To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to focus on the major functions of management, which include ______.

planning, organizing, leading, controlling

recruiting, planning, organizing, leading

planning, organizing, recruiting, monitoring, delegating

planning, organizing, leading, controlling, arbitrating

recruiting, monitoring, delegating, coordinating


10 Tom, the manager of floral shop, is interested in implementing the principles of administrative management, which involves ____.

increasing synergy

implementing MBO

doing time-motion studies

managing the total organization

focusing on unprofitable parts of an organization


11 While discussing approaches to boost organization productivity, Rene, the president of an auto manufacturer, was interested in a rational approach that through the application of scientific methods, time and motion studies, and job specialization found it is possible to increase productivity. This is the essence of the ____ viewpoint.







12 Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals; therefore, the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.







13 The systems viewpoint regards parts making up the whole system as ____.


management collections

organizational sets




14 When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. Sally believes Don "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to have a competitive edge. This is an example of _____ management.







15 George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager.

Theory X

Theory Z



Theory Y


16 Right Motors calls its customers after they purchase an automobile from the dealership. In addition, every year customers are asked to complete a short survey about the car they purchased from Right and the dealer's service. This is an example of a(n) ___ system.







17 To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as _____.

constancy of purpose

competitive edging

evidence-based management

customer focus

total quality management (TQM)


18 The contemporary perspective consists of three viewpoints: ____.

diversity, quantitative, qualitative

systems, scientific, contingency

contemporary, noncontemporary, behavioral

quality management, behavioral, customer

systems, contingency, quality management


19 When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ____.


quality control



Big Data


20 The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____.



stepped process


input-output structure


21 A successful daycare center continuously focuses on actively developing, finding, and then communicating to its employees any new information and approaches related to its business of child care so that workers can modify their behavior to reflect this new knowledge. These types of companies are called _______ organizations.







22 Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____.







23 Joseph Juran defined quality as "fitness for use," which meant that ____.

companies should focus on products that help the community

a product or service should satisfy a customer's real needs

an organization should produce products that will help customers stay healthy

products should be very durable

a product or service should be priced competitively


24 Hugo Munsterberg was known as ____.

the father of industrial psychology

the father of MBO

the father of scientific management

a pioneer of scientific management

the originator of sociology


25 The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ___.


evidence-based management

the quality-management viewpoint

behavioral management

scientific management


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