Homework answers / question archive / Principles of Management – MGT 301 Chapter 5 Quiz 1

Principles of Management – MGT 301 Chapter 5 Quiz 1

Management

Share With

---

Principles of Management – MGT 301

Chapter 5 Quiz

1. The HR Department of French Quarter Seafood did a training workshop on setting and achieving organization goals. Alex, the store manager of the New Orleans location, has been working with his managers to set objectives that are specific, measurable, attainable, results-oriented, and have target dates. These types of goals define ____. (5-4)

MBOs

standard operating procedures

focused goals

managerial commitments

SMART goals

 

2. The planning process begins with two attributes: a mission statement, which answers the question _____, and a vision statement, which answers the question ______ (5-2)

What are the risks?; What is our reason for being?

What is our reason for being?; What do we want to become?

What do we want to become?; What products do we offer at a profit?

What are the costs?; How much money can I make?

What do we want to become?; What is our reason for being?

 

3. With MBO, research shows people are impelled to set more difficult goals—if _____. (5-4)

corporate social responsibility is affected

personal development is avoided

ethics are not a consideration

there is significant impact on profitability

there is joint participation by management and subordinates

 

4. Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____. (5-2)

doing operational planning

developing their goals pact

producing their code of ethics

doing management pledging

writing a belief statement

 

5. David is starting a karate school, and he has been working with Mr. Smith, a business counselor with the SBA. Mr. Smith told David that the first three steps to planning his organization are (in the correct order) ___. (5-2)

strategic planning, mission statement, and vision statement

operational planning, mission statement, and hiring plan

tactical planning, operational planning, and mission statement

strategic planning, operational planning, and vision statement

mission statement, vision statement, and strategic planning

 

 

6. Brenda, the district manager for Beautiful Florist, told the store managers in her district that she needs the sales goals for next year. A new manager, Paula, said, "I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically, in each category, how much you plan on selling." Brenda's request for a specific answer is an example of a _____. (5-4)

focal point

SMART goal

general objective

target date

simplistic goal

 

7. Billy told his boss, Gwen, that he is going to start training for the upcoming marathon to be healthier and to have more energy for work. When Gwen asked him about his running history, Billy said, "I really have never run before and don't exercise much. I just know I need to do something." Gwen told Billy, "You should start slowly, maybe setting smaller, realistic exercise goals that are achievable." Gwen is helping Billy with an achievable goal, a type of _____. (5-4)

SMART goal

focal point

single-use plan

simplistic goal

standing plan

 

8. Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____. (5-2)

developing their goals pact

doing management pledging

writing a belief statement

doing operational planning

producing their code of ethics

 

9. Andre, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month Andre asked his managers to concentrate on the two first steps of MBO, which are ____. (5-4)

for managers to develop an action plan and give a performance appraisal

to jointly set objectives and have managers develop action plans

to periodically review performance and develop an action plan

to review the employee performance and set an action plan based on performance

for employees to develop an action plan and study the competition

 

10. With SMART goals only a few goals should be chosen, and they should be results-oriented, that ____. (5-4)

keep employees happy

support the company's diversity plan

align with the beliefs of the local community

meet low cost goals

support the organization's vision

 

 

11. The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of Synergy are _____. (5-2)

developing their goals pact

producing their code of ethics

writing a belief statement

doing strategic planning

doing management pledging

 

12. Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____. (5-2)

producing a code of ethics

writing a belief statement

management pledging

tactical planning

developing a goals pact

 

13. Says one authority, strategic planning should communicate not only general goals about growth and profits but also _____. (5-2)

methods related to MBO

how to increase market share

how to pay for them

ways to increase organizational synergy

ways to achieve them

 

14. Says one authority, strategic planning should communicate not only general goals about growth and profits but also _____. (5-2)

how to increase market share

methods related to MBO

how to pay for them

ways to achieve them

ways to increase organizational synergy

 

15. The planning process begins with two attributes: a mission statement, which answers the question _____, and a vision statement, which answers the question ______ (5-2)

What is our reason for being?; What do we want to become?

What are the costs?; How much money can I make?

What do we want to become?; What is our reason for being?

What do we want to become?; What products do we offer at a profit?

What are the risks?; What is our reason for being?

 

 

 

 

16. Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____. (5-2)

1 to 12 weeks; year

6 to 24 months; 1 to 52 weeks

year if necessary; 1 to 90 days

1 to 52 weeks; 6 to 24 months

year; 2 to 10 years

 

17. Strategic, tactical, and operational are the ____. (5-2)

phases of the environment

three levels of marketing

levels of diversity

strategic levels

three levels of planning

 

18. When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____. (5-4)

big picture; the necessary details

profitability; details you may be missing

customer; the employees

profits; employee satisfaction

task at hand; ethical standards

 

19. Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____. (5-2)

producing a code of ethics

developing a goals pact

management pledging

tactical planning

writing a belief statement

 

20. The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____. (5-2)

working-level planning

operational planning

middle-level planning

strategizing

tactical planning

 

 

 

 

 

 

 

21. Elite Coffee and Bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ___. (5-2)

management pledge

belief statement

goals pact

code of ethics

mission statement

 

22. Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___. (5-2)

belief statement

mission statement

management pledge

goals pact

code of ethics

 

23. The profits of ABC Grocery have dropped significantly over the last several months. After investigating, the owner realizes that the store is moving in the wrong direction in many departments, so there needs to be greater focus by management. This is an example of how an organization can progress in the wrong direction with ____. (5-1)

a poor plan

no focus on JIT

little company diversity

no code of ethics

too much employee diversity

 

24. Writing employee schedules and a list of things to do for the cook is a type of ____. (5-2)

delegation management

operational planning

tactical planning

human resource management

strategic planning

 

25. During a management meeting, Dave, the CEO of Top Office Equipment, reminded his management team of where the company wants to go as an organization: "Top Office Equipment is the expert whom customers should always call regarding all their office equipment needs because Top Office strives to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's ____. (5-2)

belief statement

management pledge

vision statement

goals pact

code of ethics

 

26. During a management meeting, Dave, the CEO of Top Office Equipment, reminded his management team of where the company wants to go as an organization: "Top Office Equipment is the expert whom customers should always call regarding all their office equipment needs because Top Office strives to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's ____. (5-2)

goals pact

code of ethics

management pledge

vision statement

belief statement

 

27. The mission statement expresses the ____. (5-2)

market for the product

expected profitability of the organization

types of employees needed

code of ethics

purpose of the organization

 

28. Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has found that his employees are highly motivated, and she believes that this is the case because in using MBO, Steve ____. (5-4)

uses the Outward Theory that proposes discussing issues in open meetings

has increased training

gives few compliments, but is very honest with his employees

is big on discipline

rewards his employees with compliments, raises, and other benefits as they meet their goals

 

29. Abe and April are considering starting a family business, so their banker advised them to write a business plan because it helps an entrepreneur ____. (5-1)

develop a mentoring plan

get financing and think through important details, and it better guarantees success

develop a code of business and succeed

think through important details and focus on a code of ethics

get financing and reduce competition

 

30. Operational planning must be completed by first-line managers every ____, and tactical planning is done by middle management every ____. (5-2)

1 to 12 weeks; year

1 to 52 weeks; 6 to 24 months

year; 2 to 10 years

6 to 24 months; 1 to 52 weeks

year if necessary; 1 to 90 days

 

 

 

 

31. The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of Synergy are _____. (5-2)

producing their code of ethics

doing management pledging

developing their goals pact

doing strategic planning

writing a belief statement

 

32. At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and ____. (5-2)

have less competition

be more likely to understand the competition

have more control over employee issues

deal with uncertain and competitive conditions

have more stability than at other levels

 

33. Writing employee schedules and a list of things to do for the cook is a type of ____. (5-2)

operational planning

strategic planning

human resource management

tactical planning

delegation management

 

34. According to Richard Branson, founder of Virgin Atlantic airlines, you can set a really hard goal, such as increasing your class study time 50%, which is "stretching yourself beyond what your mind might think is safe," also known as a(n) ____. (5-1)

stress goal

push goal

increased-state mindset

stretch goal

inclining goal

 

35. Because of frequently changing competition and technology, a company's strategic planning may have to be done _____. (5-2)

every 10 years

every 5 years rather than every 10 years

closer to every 1 or 2 years than every 5 years

continuously

every 5 years rather than every 2 years

 

 

 

 

36. David is starting a karate school, and he has been working with Mr. Smith, a business counselor with the SBA. Mr. Smith told David that the first three steps to planning his organization are (in the correct order) ___. (5-2)

operational planning, mission statement, and hiring plan

tactical planning, operational planning, and mission statement

strategic planning, mission statement, and vision statement

strategic planning, operational planning, and vision statement

mission statement, vision statement, and strategic planning

 

37. For MBO to be successful, top management must be committed, it must be applied organizationwide, and _____. (5-4)

there must be community support

objectives must be generated bottom-up

objectives must remain fixed and unchanging

objectives must cascade

employees need to provide continuous feedback to each other

 

38. Strategic, tactical, and operational are the ____. (5-2)

three levels of marketing

levels of diversity

three levels of planning

phases of the environment

strategic levels

 

39. Elite Coffee and Bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ___. (5-2)

belief statement

mission statement

management pledge

goals pact

code of ethics

 

40. At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and ____. (5-2)a

have more stability than at other levels

be more likely to understand the competition

deal with uncertain and competitive conditions

have more control over employee issues

have less competition

 

 

 

 

41. One Fortune article reads that "vision should describe what's happening to the world you compete in and what you want to do about it" and "it should ___." (5-2)

help reduce competition

improve employee morale

guarantee organization success

reduce the glass ceiling

guide decisions

 

42. The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____. (5-2)

strategizing

tactical planning

middle-level planning

working-level planning

operational planning

 

43. John, the owner of a lawn care service, likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation. At this point, by comparing the six-month results with the past evaluation, John is in the ______ steps of the planning/control cycle. (5-4)

control

observation

termination

planning

organizing

 

44. One Fortune article reads that "vision should describe what's happening to the world you compete in and what you want to do about it" and "it should ___." (5-2)

help reduce competition

guarantee organization success

reduce the glass ceiling

improve employee morale

guide decisions

 

45. Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___. (5-2)

code of ethics

management pledge

mission statement

goals pact

belief statement

 

 

46. Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______. (5-2)

operational goals

tactical goals

supervisory objectives

front-line goals

lower-level objectives

                                                                

47. Because of frequently changing competition and technology, a company's strategic planning may have to be done _____. (5-2)

every 5 years rather than every 10 years

continuously

every 5 years rather than every 2 years

closer to every 1 or 2 years than every 5 years

every 10 years

 

48. The mission statement expresses the ____. (5-2)

purpose of the organization

expected profitability of the organization

code of ethics

market for the product

types of employees needed

 

49. The process for motivating employee performance in which the manager and employee jointly set objectives for the employee, the manager develops action plans, the manager and employee periodically review the employee's performance, and the manager makes a performance appraisal and rewards the employee according to results is known as ____. (5-4)

MBAO

strategic planning

an employee-management agreement

MBO

observation theory

 

50. With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as _____. (5-1)

leading

defining

controlling

diversifying

planning

 

 

 

 

 

51. Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______. (5-2)

front-line goals

supervisory objectives

lower-level objectives

operational goals

tactical goals

 

52. MBO works by objectives moving through the organization; that is, top managers set general organizational objectives, which are translated into divisional objectives, which are translated into departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an example of MBO working as objectives ______ through the organization. (5-4)

change significantly

become less refined and more generalized

move outward into the community

move upward

cascade down