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Chapter 8            MANAGING HUMAN RESOURCES AND LABOR RELATIONS     TRUE-FALSE QUESTIONS   1)

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Chapter 8            MANAGING HUMAN RESOURCES AND LABOR RELATIONS

 

 

TRUE-FALSE QUESTIONS

 

1). Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

a. True

b. False

 

2. A study of the tasks required to do a job well is called a job analysis.

a. True

b. False

 

3. The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job specification.

a. True

b. False

 

4. Job description refers to the specific location or office where a job is done.

a. True

b. False

 

5. The internal labor market is made up of all employees in an industry.

a. True

b. False

 

6. Recruitment is the attempt to find and attract qualified applicants in the external labor market.

a. True

b. False

 

7. The first two stages in the selection process are the initial contact and the preliminary interview.

a. True

b. False

 

8. The selection interview is designed to test an applicant’s communication ability and motivation.

a. True

b. False

 

9. Since the development of affirmative action programs, companies no longer require physical examinations as part of the selection process.

a. True

b. False

 

10. Mentoring is a form of off-the-job training.

a. True

b. False

 

11. Performance appraisals are comparisons of actual performance with expected performance.

a. True

b. False

 

12. Performance appraisals are used most often to make decisions about pay raises, training needs, and advancement opportunities.

a. True

b. False

 

13. In deciding how to pay workers, the firm must be concerned with the salaries paid by competitors.

a. True

b. False

 

14. Unemployment compensation pays employees for lost work time caused by work-related injuries.

a. True

b. False

 

15. A labor union is an organization that represents workers in their disputes with management over wages, hours, and working conditions.

a. True

b. False

 

16. Collective bargaining is the process of making a binding decision in labor negotiations.

a. True

b. False

 

 

 

17. The NLRB defines the bargaining unit as employees who are eligible to vote and who will be represented by a particular union if it is certified.

a. True

b. False

 

18. During the last three decades, the number of decertification elections has decreased.

a. True

b. False

 

19. In the union shop, a non-union member may be hired, but after a probationary period he or she must join the union or leave.

a. True

b. False

 

20. A grievance is a formal complaint by an employee that his or her supervisor has violated some part of the union-management contract.

a. True

b. False

 

21. Arbitration is the process of settling a labor-management dispute with a binding decision.

a. True

b. False

 

22. The Occupational Safety and Health Act requires that employers provide health insurance for their employees.

a. True

b. False

 

23. In business, an example of a protected class would be the spotted owl, whose habitat loggers and the paper industry may not disturb.

a. True

b. False

 

24. A company with a demographic employee profile that looks like its customers can often gain a competitive advantage.

a. True

b. False

 

MULTIPLE CHOICE QUESTIONS

 

1. _____ is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.

A. Operations management

B. Production management

C. Developmental management

D. Human resource management

E. Functional organization

 

2. Human resource management is the process of _____ people in order to achieve organizational goals.

A. hiring

B. developing

C. motivating

D. evaluating

E. doing all of the above

 

3. Dottie Beauchamp recently was hired by PetSmart to help recruit, select, and train new employees to work in its stores.  Beauchamp has a job in:

A. human resource management

B. functional production

C. line management

D. operations management

E. developmental management

 

4. Which of the following is NOT one of the main activities for a human resource manager?

A. recruiting and selecting employees

B. training and developing employees

C. coordinating marketing and production activities

D. performance planning and evaluation

E. organizational career management

 

5. Human resource _____ is the creation of a strategy for meeting future human resource needs.

A. controlling

B. planning

C. coordinating

D. functioning

E. centralizing

 

6. A _____ is a study of the tasks required to do a particular job well.

A. job forecast

B. skill inventory

C. job analysis

D. task delineation

E. job survey

 

7. Wolfgang Reithofer, a human resource manager at an Austrian brick making company, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well.  Reithofer is responsible for:

A. job analyses

B. job management

C. skill inventories maintenance

D. task orientation

E. external and internal job-task matching

 

8. One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.  This document is known as a:

A. job worksheet

B. job specification

C. skill list

D. job description

E. personnel requirement

 

9. The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n):

A. resume

B. skills requirement checklist

C. job specification

D. occupational checklist

E. task inventory

 

10. Which of the following statements about HR demand forecasting is true?

A. HR demand forecasting is an internal labor supply forecast.

B. HR demand forecasting uses census figures to calculate labor supply and demand for a particular industry.

C. HR demand forecast only involves forecasting a specific business’s labor needs for some future time.

D. HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.

E. HR demand forecasting is an external labor supply forecast.

 

11. Jon Schwartz is an electrical engineer.  He works as a temporary worker for a contracting company that builds germ-free rooms for university researchers.  While he likes the extra income, he would much rather stay home and work on the novel he is writing.  His wife earns a six-figure income so money is not an issue. Schwartz is an example of a(n):

A. conditional employee

B. contingent worker

C. outsourced worker

D. unpromotable employee

E. white-collar escapee

 

12. _____ is the attempt to find and attract qualified job applicants in the external labor market.

A. Labor forecasting

B. Qualifying

C. Recruitment

D. Labor pool development

E. Prospecting

 

13. CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office.  To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market.  This process is called:

A. qualifying

B. recruitment

C. labor pool development

D. employee investiture

E. prospecting

 

14. Recruitment may involve all of the following EXCEPT:

A. advertising in the local newspaper

B. prospecting on college campuses

C. utilizing the Internet

D. writing job descriptions

E. advertising in national publications and trade journals

 

15. _____ involves presenting an accurate and positive image of the firm to those it is recruiting for jobs.

A. Job imaging

B. Recruitment branding

C. Selective perception

D. Employment affirmation

E. Job assurance

 

16. What is another name for a job fair?

A. a trade show

B. a job exhibition

C. a job market

D. a corporate open house

E. an external labor market

 

17. In employee selection, the initial screening consists of two stages.  They are the:

A. employment application form and the preliminary interview

B. preliminary and final interviews

C. initial advertisement and the preliminary interview

D. employment application form and the job description

E. preliminary interview and the job description

 

18. _____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

A. Evaluation

B. Two-way feedback

C. Qualifying

D. Acquisition

E. Selection

 

19. Which of the following statements about the employee selection process is true?

A. General aptitude tests are seldom, if ever, used in job screening.

B. Like recruitment, selection only considers those applicants in the external job pool.

C. During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.

D. The tool most widely used in making hiring decisions is the general aptitude test.

E. The selection process no longer includes the physical examination.

 

20. The tool most widely used in making hiring decisions is the:

A. personality test

B. selection interview

C. resume

D. background and reference check

E. intelligence test

 

21. The first type of training and development a new employee will be exposed to is:

A. role playing

B. mediation

C. evaluation

D. e-training

E. employee orientation

 

22. Which of the following is a type of on-the-job training?

A. e-training

B. brainstorming

C. mediation

D. programmed instruction

E. apprenticeship

 

23. Which of the following is a type of off-the-job training?

A. Benchmarking

B. e-learning

C. Job rotation

D. Mentoring

E. Programmed instruction

 

24. Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays.  Next week she will go out on the road as a salesperson.  What method of training is Langton’s employer using?

A. simulation

B. job rotation

C. mentoring

D. programmed instruction

E. work sampling

 

25. An apprenticeship:

A. is a form of on-the-job training

B. also involves classroom training

C. can last as long as four years

D. is commonly found in the skilled trades of plumbing and electrical work

E. is accurately described by all of the above

 

26. When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company, he welcomed the help he received from Rae Rogers, a senior manager.  Rogers was able to show Elliott the places where trouble was likely to occur, the likes and dislikes of the CEO, and how to do the best job possible.  Which of the following statements describes what was going on in this situation?

A. Rogers was assuming the role of a mentor.

B. Elliott was assuming the role of an apprentice.

C. Rogers was using off-the-job training techniques.

D. Elliott was given no training at all.

E. Rogers engaged in vestibule training by opening doors and clearing the path for Elliott’s success.

 

27. _____ provides new employees with information about company policies, salary and benefits, and parking.  It also includes work rules and performance expectations.

A. An employment lecture

B. Orientation

C. Simulation

D. Employee instruction

E. Job guidance

 

28. Programmed instruction:

A. is a form of on-the-job training

B. uses mentors as instructors

C. is a self-paced, highly structured training method

D. is less expensive than on-the-job training

E. is most commonly used in the skilled trades of carpentry, plumbing, and electrical work

 

29. Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems.  Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives.  This feedback is called a _____ appraisal.

A. controlled

B. compensation

C. projected

D. prospective

E. performance

 

30. Like many other companies, Robert Mondavi Winery uses _____ to systematically compare the actual performance of each employee with his or her expected performance.

A. value analyses

B. worker benchmarks

C. performance appraisals

D. job descriptions

E. none of the above

 

31. The first step in performance planning and appraisal is to:

A. create an orientation program for employees

B. give every employee an aptitude test

C. determine which employees have seniority

D. establish performance standards

E. provide feedback to top management

 

32. During a typical employee performance appraisal, the employee’s supervisor evaluates the employee’s work in terms of:

A. diversity management synergy

B. his or her contribution to the organization

C. the opinions of organizational stakeholders

D. economic forecasts

E. industry norms

 

33. Which of the following factors affects an employee’s compensation?

A. wage and salary surveys

B. the level of labor competitiveness in the area

C. the firm’s financial condition

D. the organization’s pay structure

E. all of the above

 

34. Which of the following statements about employee compensation is true?

A. Compensation is closely connected to performance appraisal.

B. A textile mill would be unconcerned about what other similar factories in its geographic area were paying their workers.

C. Different jobs of equal importance to the company are usually compensated differently.

D. The two basic types of compensation are pay and benefits.

E. All of the above statements about employee compensation are true.

 

35. Reisner, Inc., is a small company that manufacturers egg cartons.  It has a sales force of fifteen who sell all over the U.S.  Last year the company exceeded its predicted sales by almost $25,000.  Forty percent of these added sales were divided equally among Reisner’s salespeople.  Reisner used a(n) _____ to reward its salespeople.

A. augmented commission

B. bonus

C. profit sharing plan

D. fringe benefit

E. salary enhancer

 

36. Which of the following statements about unemployment compensation is true?

A. Unemployment compensation provides former employees with money for a certain period while they are unemployed.

B. If an employee is relieved of his or her job after only two days of employment, he or she is eligible for unemployment compensation.

C. Unemployment compensation pays employees for lost work time caused by work-related injuries.

D. The federal government pays unemployment compensation.

E. All of the above statements about unemployment compensation are true.

 

37. A falling box injured Beatrice Hix while she was helping to unload a truckload of aquariums for her employer, a pet store operator.  She is receiving pay for lost work time due to the work-related injury.  _____ paid her for her lost work time.

A. Hix's Medicare insurance

B. Social Security

C. Worker’s compensation

D. Unemployment compensation

E. Disability benefit

 

38. A _____ is an organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions.

A. job bank

B. labor union

C. labor federation

D. craft federation

E. labor commune

 

39. _____ is the process of negotiating labor agreements between union members and management.

A. Aggregated participation

B. Mediation

C. Arbitration

D. Conciliation

E. Collective bargaining

 

40. Collective bargaining:

A. refers to the actions taken by a group that collectively boycotts a product

B. is the process of negotiating labor agreements

C. describes the grievance procedure in labor agreements

D. describes the procedure used to get an employer to settle a dispute in favor of the employees

E. is the term used for electing union officials

 

41. A _____ union is a branch union that represents a specified area or even a specific plant.

A. task-oriented

B. subsidiary

C. restricted

D. local

E. controlled

 

42. In an organization with a unionized labor force, the shop steward:

A. negotiates union contracts

B. is the mediator who tries to settle disputes without either side resorting to conflict

C. represents union members in complaints to management

D. represents management in negotiations

E. acts as the arbitrator in negotiations

 

43. Allyson Cooke is a union member and an employee of a company that manufactures surgical equipment.  She believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime. Cooke should contact her _____, who represents union members to management when workers have complaints.

A. company’s president

B. national union president

C. arbitrator

D. shop steward

E. mediator

 

44. A(n) _____ is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country.

A. union conglomerate

B. union aggregate

C. national union

D. federated union

E. unionized association

 

45. Which of the following statements about national unions is true?

A. National unions are sometimes called union conglomerates.

B. A union must have more than a million members to be categorized as a national union.

C. The number of national unions has steadily declined since the early 20^th century.

D. If faced with declining memberships, national unions cannot merge with each other; they must dissolve.

E. None of the above statements about national unions is true.

 

46. Which of the following is NOT a legal method that employers can use to convince their employees not to sign authorization cards?

A. hang up signs describing ways that unionization might hinder corporate growth and salary increases

B. tell employees they will be fired if they sign the cards

C. hold meetings in which they offer to provide benefits in addition to what the union is promising

D. set up a website in which they ask employees to support their employer

E. write letters to employee leaders and ask them not to support the union

 

47. When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:

A. union certification election

B. collective bargaining agreement

C. grievance certification

D. mediation meeting

E. closed-shop union

 

48. One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions.  In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a(n) _____ election, the employees have voted against unionization.

A. union representation

B. union shop

C. union certification

D. union administrative

E. labor bargaining

 

49. One of the problems unions are experiencing today is the reluctance of autoworkers in southeastern United States to join unions.  In a few instances, when the Auto Workers Union (AUW) gathered enough employee signatures to call for a union certification election, the employees have voted against unionization.  Who conducted this election?

A. union members from other automobile plants

B. the auto manufacturer

C. the National Labor Relations Board

D. a committee made up of union and employer representatives as well as federal election inspectors

E. union officials whose sole responsibility is to conduct elections

 

50. The term ______ refers to the employees who are eligible to vote and who will be represented by the union.

A. strike group

B. union aggregate

C. certified group

D. collective unit

E. bargaining unit

 

51. In a(n) _____ election, the workers may vote out an existing union.

A. functional

B. controlled

C. employer-organized

D. decertification

E. non-sanctioned

 

52. Which of the following benefits do unions nearly always stress in an organizing campaign?

A. more job satisfaction

B. increased production

C. higher-quality products

D. technical training

E. grievance procedures

 

53. Which of the following benefits do unions almost never stress in an organizing campaign?

A. higher pay

B. better working conditions

C. more job satisfaction

D. grievance procedures

E. job security

 

54.  Which of the following describes the first step in the union organizing process?

A. Employees request a visit from union officials to determine which union will be the best match to their needs.

B. Employees select a list of alternative unions.

C. NRLB clears the way for a vote on whether to unionize.

D. Union makes contact with employees.

E. Employees set up objectives which unions will need to achieve.

 

55. The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.

A. union

B. open

C. agency

D. managed

E. closed

 

56. Howard Cho has been hired by Greenwood Enterprises to work on an assembly line in its small engine division.  He understands that he will be on probation for 30 days and then must join the union.  Cho Enterprise has a(n)_____ shop.

A. open

B. managed

C. union

D. closed

E. agency

 

57. In a(n) ______ shop, the worker does not have to join the union but must pay dues to cover union expenses.

A. union

B. open

C. closed

D. managed

E. agency

 

58. Hanson Aquatics manufactures navigational equipment.  As a new Hanson employee, Lyndon Kiely was told that even if he decides not to join the union that represents the company’s employees, he must pay the dues.  Hanson has a(n) _____ shop.

A. open

B. membership-optional

C. agency

D. closed

E. union

 

59. Robin Banyan applied for a job at Shane Printing, which is unionized.  She was told that she need not join the union and did not have to pay union dues if she did not want to.  Shane Printing’s labor contract supports a(n) _____ shop.

A. union

B. open

C. agency

D. closed

E. managed

 

60. If a unionized company has a(n) ______ shop, the workers do not have to join the union, and they do not pay dues or fees to the union.

A. managed

B. open

C. closed

D. union

E. agency

 

61. A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract.

A. formal mediation

B. union arbitration

C. official protest

D. contract complaint

E. grievance

 

62. Penny Clovis works as a maintenance supervisor for a large hotel.  She is new in her position and the first woman to ever hold this position for this hotel chain.  Clovis has become increasingly concerned about negative statements she has overheard like, “Well, Penny’s promotion should get the affirmative action people off our back for awhile.”  According to the definition, does Clovis have a grievance?

A. Yes.  She should report it immediately to her union steward.

B. Yes.  She should report it at once to her immediate supervisor.

C. Yes.  She should write a formal complaint and sent it to the hotel chain CEO.

D. Yes.  She should encourage her employees to strike.

E. NO.  She does not have a grievance because there is no contract violation here.

 

63. _____ is the settling of a labor-management dispute by having a third party make a binding decision.

A. Conciliation

B. Arbitration

C. Dispute regulation

D. Mediation

E. Compromise

 

64. The final stage in a typical employee grievance procedure is:

A. the dissolution of grievance committees

B. the meeting of the employer, the union steward and the employee who lodged the grievance

C. the rewriting of the formal contract to prevent this grievance from ever occurring again

D. arbitration

E. an admission of wrong and a formal apology

 

65. A _____ strategy is a union strategy of conducting a strike at a critical plant that supplies parts to other plants.

A. negotiation deadlock

B. exclusive strike

C. negotiation support

D. selective strike

E. preemptive move

 

66. When union members carry signs and march near the entrance of their employer to publicize their view of the dispute and discourage customers, they are engaging in:

A. a lockout

B. a secondary boycott

C. boycotting

D. strike advertising

E. picketing

 

67. Truman Pao was sitting in a stockholder meeting for a company that manufactures African-American beauty aids.  Pao was startled when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions.  Since the company is unionized, Pao should recognize that what happened during the meeting was an example of a:

A. corporate campaign

B. union boycott

C. verbal picketing

D. part of the grievance procedure

E. management decertification process

 

68.  Management's refusal to let workers enter a plant or building to work is a:

A. boycott

B. reverse strike

C. management strike

D. lockout

E. union-busting approach

 

69. Mandy Ewing has been working as a veterinarian's assistant for almost a year.  Her friend recently told that her employee was in violation of the _____ because she was not being paid the minimum wage.

A. Fair Wage and Salary Bill

B. Fair Labor Standards Act

C. Compensation-Wage Law

D. Minimum Compensation Act

E. Equal Opportunity Act

 

70. The _____ Act protects the retirement income of employees and retirees.

A. Retirement Annuity

B. Standard IRA

C. Pension Reform

D. Income Protection

E. Wage and Salary Control

 

71. The Occupational Safety and Health Act requires:

A. employees to carry self insurance

B. employers to provide medical insurance

C. employers to provide adequate fringe benefits

D. employers to provide a safe and healthful workplace

E. employees be allowed to retire once they reach the age of 65

 

72. Which of the following actions would be deemed illegal by the Occupational Safety and Health Act?

A. The employee failed to pay a medical insurance premium.

B. The employee came to work late.

C. The employer paid less than minimum wage.

D. The employer let an employee work without a required steel hat.

E. The employer discriminated because of disability.

 

73. The _____ is a 1993 law that requires employers to provide unpaid leave for up to twelve weeks.

A. Fair Labor Standards Act

B. Family and Medical Leave Act

C. Disability and Leave Act

D. Twelve-Week Leave Act

E. Medical-Employment Act

 

74. The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.

A. Equal Employment Opportunity Commission

B. National Labor Relations Board

C. Separate but Equal Opportunity Board

D. Equal Occupational Commission

E. Fair Labor Standards Commission

 

75. One of the three basic functions performed by the Equal Employment Opportunity Commission is:

A. mission statement assessment

B. developing diversity management plans

C. on-the-job training

D. the creation and updating of universal job descriptions and job specifications

E. mentoring assessment

 

76. Employers set up _____ to expand job opportunities for women and minorities.

A. progressive employment programs

B. affirmative action programs

C. equal-job-equal-pay programs

D. fair labor standard programs

E. employment development programs

 

77. Protected classes are:

A. jobs that need reevaluation

B. employees whose jobs are protected from elimination

C. specific groups that are protected against employment discrimination

D. specific firms that must comply with federal wage laws

E. companies that receive governmental contracts

 

78. _____ is a method of attempting to settle labor disputes in when a specialist from the federal government helps management and the union focus on the issues and acts as a communication channel through which management and the union can send messages and share information with each other.

A. Intercession

B. Pacification

C. Mediation

D. Intervention

E. Conciliation

 

79. Which of the following is an example of a trend in human resource management?

A. improving efficiency through outsourcing

B. growing number of teenage consumers

C. reactive management of diversity

D. increase in the number of children being home-schooled

E. hiring employees who will change the organizational culture

 

80. _____ is the assignment of various functions, like human resource management, accounting, or legal work, to outside firms.

A. Outsourcing

B. Contingency workers

C. Functional reassignment

D. Organizational reassignment

E. Reciprocity

 

81. The U.S. Pentagon offers childcare for its employees.  It pays Aramark to provide its employees with this service.  The Pentagon uses _____ to care for its employees’ children.

A. outsourcing

B. contingency workers

C. functional reassignment

D. organizational reassignment

E. reciprocity

 

82. A _____ is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition.

A. synergistic benefit

B. superlative benefit

C. comparative perception

D. competitive advantage

E. superlative resource

 

83. _____ refers to the core values and beliefs that support the mission and the business model of the firm and guide employee behavior.

A. Acculturation

B. Cultural socialization

C. Ethical generalization

D. Organizational advantage

E. Corporate culture

 

84. The founder and current CEO of Whole Foods Markets wears cut-off jeans to work.  He is a vegetarian, an outspoken proponent of green marketing, and a person who believes in eating organic foods.  His views and beliefs have shaped the _____ of the supermarket chain, and all employees are expected to agree with these tenets.

A. acculturation

B. cultural socialization

C. ethical perception

D. organizational advantage

E. corporate culture

 

85. In which of the following industries would you expect to find the most rapid growth of unionization?

A. the fast-food industry

B. the automobile manufacturing industry

C. the mining industry

D. the pet food industry

E. the health and beauty products manufacturing industry

 

 

 

FILL-IN-THE-BLANK QUESTIONS

 

1. _____ is the process of hiring, developing, motivating, and evaluating employees to achieve organizational goals.

 

2. A job _____ spells out the skills, knowledge, and abilities a person must have to fill a job.

 

3. The _____ is the pool of potential job applicants outside the firm.

 

4. _____ is the attempt to find and attract qualified applicants in the external labor market.

 

5. _____ is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job.

 

6. _____ is a form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a new employee.

 

7. _____ appraisals are comparisons of actual job performance with expected performance.

 

8. A _____ is a payment for reaching certain monthly or annual performance goals or achieving a specific cost-saving objective.

 

9. _____ is the process of negotiating labor agreements between union members and management.

 

10. _____ represent union members to management when workers have complaints.

 

11. Union members can vote out a union in a _____ election.

 

12. In an _____ shop, workers do not have to pay dues, and they do not have to join the union.

 

13. A _____ is a formal complaint, by the employee or by the union, that management has violated some part of the contract.

 

14. _____ have been set up to expand job opportunities for women and minorities.

 

15. _____ classes are specific groups who have legal protection against employment discrimination.

 

16. _____ is the assignment of various functions, such as human resources, accounting, or legal work, to outside organizations.

 

 

SHORT ANSWER QUESTIONS

 

1. What is human resources management?

 

2. What is the first step in human resource (HR) planning?

 

3. What two documents do human resource planners use to find the right people for the right job?

 

4. What is a contingent worker?

 

5. What are the two primary sources of job applicants?

 

6. What is the first step in the employee selection process?

 

7. What is job rotation?

 

8. What is the first step in the performance appraisal and planning process?

 

9. What are the basic types of compensation?  Give an example of each.

 

10. What is the name of the process used in which workers can vote out the union?

 

11. What kind of shop arrangement is supported by the right-to-work laws?

 

12. What is the first step in the typical grievance procedure?

 

13. What is the term used for a union strategy of shutting down a plant that supplies parts to other parts rather than a general strike against the entire company?

 

14. Which law is responsible for establishing the minimum wage?

 

15. When companies like Sony offer rebates in their advertising, customers’ requests for the rebates are processed by another company hired by Sony for this purpose.  What is the term for this practice of hiring outside help?