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MGT 300? ? 3 Ch 15 1

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MGT 300? ? 3

Ch 15

1. The act of transmitting information, thoughts, and processes through various channels is known as:

a. Motivation

b. Communication

c. Negotiation

d. Broadcasting

 

2. List and briefly describe the five levels in Maslow’s hierarchy of needs.

 

 

3. Which of the following is not one of the three categories of human needs in Alderfer’s ERG Theory of Motivation:

a. Existence

b. Relatedness

c. Relaxation

d. Growth

 

4. In the basic model of communication, the sender transmits or encodes the message through a chosen communication channel, and the receiver must try and decode or interpret the meaning of the message that is being delivered.

a. True

b. False

 

5. Which of the following communication channels would include social networking (Facebook, LinkedIn, Twitter, etc.)?

a. Oral communication

b. Written communication

c. Electronic communication

d. Social communication

 

6. Body (nonverbal) language refers exclusively to the use of American Sign Language (ASL) in the communication process.

a. True

b. False (Body (nonverbal) language describes a person’s facial and body movements that express communication and emotion without the use of words.)

 

7. Which of the following is a barrier to communication?

a. Feedback

b. Simplified language

c. Constrained emotions

d. Differing perceptions

 

8. Expectancy theory suggests high or low motivation depends on the level of ?

 

9. List and describe the three types of reinforcement schedules according to reinforcement theory.

 

 

10. Which of the following behavior modification tools involves withholding praise or a positive reward?

a.         Positive reinforcement

b.         Negative reinforcement

c.         Punishment

d.         Extinction

 

11. ---------- are based on specific accomplishments ?with rewards given for achievement of specified measurements.

 

12. Equity theory holds that individuals are more motivated if ?they perceive they are being treated unfairly as compared to their fellow workers or those in other firms.?

a. True

b. False

 

13.-------------------- allow employees to share in any cost savings made by the firm.

 

Ch 18

1. Individuals who plan, organize, and lead high-risk business opportunities are known as:

a. Venture capitalists

b. Oligarchs

C. Entrepreneur

d. High-riskinitiators

 

2.  --------------  is a process that results in new market value through the creation of a product or service.

3. List and briefly describe the five stages of the innovation adoption curve model.

 

 

4. Which of the following is not a likely growth accelerant that can affect the performance of a new venture?

a. Market opportunity

b. Human resources

c. Marketing/branding

 d. Stock dividends

 

5. No start-up will survive without the appropriate financing and-------------, which is the measurement of available financial resources or the ability to convert an organization’s assets into cash.

 

6. Value creation has to do with the activities and processes that increase the worth of a new venture’s common stock.

a. True

b. False

7. The first time a company sells its equity shares on the stock market is known as:

1. An initial public offering (IPO)
2. An equity venture
3. A stock option
4. Angel investing

 

8. A business strategy defined by acquiring, merging, and coordinating existing market products, services, and companies is:

1. Aggregation venture
2. Discovery venture
3. System change venture
4. Value change venture

 

9. A business strategy responding to a significant change in political environments, governmental legislation, and regulations is:

a. Aggregation venture

b. Discovery venture

c. System change venture

d. Value change venture

 

10.A business strategy that seeks to redesign or augment an offering in an existing business or management process, such as outsourcing of information technology and research is:

a. Aggregation venture

b. Discovery venture

c. System change venture

d. Value change venture

 

11. Meta-ideas are concepts that create, nurture, and support other concepts.

a. True

b. False

 

 

12.  --------  is the experience of immersion and loss of time when an individual achieves an optimum balance of challenge, interest, and achievement.

 

13. By constantly improving services and products for customers through continuous innovation, entrepreneurs can establish a reputation for reliability and customer service.

a. True

b. False

 

 

 

CH12

1.What is a team, and why do we have them?

 

2. A(n)-------------  team is a working group formed by an organization’s management to achieve specific, agreed-upon strategies, plans, and outcomes, while a(n) -----------  team is a working group, generally not intended to be permanent, formed by team members to accomplish self- defined tasks and objectives.

 

3. Which of the following is not one of the characteristics of effective teams?

a. Clear purpose

b. Good communication

c. Healthy conflict

d. A “majority rules” mentality

 

4. A formal, longstanding working group with representation from diverse divisions, departments, and levels of authority is a:

a. Functional team

b. Cross-functional team

c. Representative team

d. Delegated team

 

5. A problem-solving team operates without hierarchical management supervision.

a. True

b. False

 

6. A working group comprised of management and staff with the purpose of minimizing performance errors and variance is a(n)------------ .

 

7. List and define the Stages of Group Development.

8. The degree to which individuals in a working group exhibit loyalty and norm consistencies is:

a. Socialization

b. Cohesiveness

c. Generalization

d. Dynamism

 

9. is the process by which two or more parties with differing objectives, desires, or perspectives go through to find a mutually agreeable solution.

 

10. What are some of the key dimensions of “good conflict”?

 

11. Which of the following is not a way to make meetings more effective?

a. Always move forward with a planned meeting, even if there is no defined purpose.

b. Set an agenda and distribute it ahead of the meeting.

c. Set time limits for the meeting.

d. Find ways to discourage lateness.

 

12. Although financial incentives are part of the equation, recognition is not always about