PMAN 639: PROJECT QUALITY MANAGEMENT Fall 2018 Final Exam Please answer the following True or False questions (each worth 2 points) A process is capable if the variations fall within the control limits True False Brainstorming is a fundamental tool of problem solving True False________ Random variations fall outside the control limits

Question

PMAN 639: PROJECT QUALITY MANAGEMENT

Fall 2018 Final Exam

Please answer the following True or False questions (each worth 2 points)

A process is capable if the variations fall within the control limits

True ______ False______

Brainstorming is a fundamental tool of problem solving

True ______False______________

Random variations fall outside the control limits.

True ______ False_____

Control charts tell Project Managers how to control the project.

True ______ False______

3 items in parallel, each having a reliability of 0.80 have an overall system reliability of 0.999.

True ______ False______

Run chart can be used as a measurement tool to track changes in a process over time.

True _____ False________

A process in control may produce unacceptable output.

True ______ False______

A Six Sigma process must have a process capability index of 6.

True _____ False________

For a Normally distributed process the control limits are + - 3 times the standard deviation

True _____ False________

If the X bar chart is out of control, the R chart may be in control

True ____ False________

Please answer the following multiple choice questions (each worth 4 points)):




		1.	Which of the following tools are used to get the shape of the distribution. A) Matrix diagram B) Histogram C) Affinity Diagram D) Check sheets E) Process map

		2.	Which of the following tools are used to organize ideas. A) Matrix diagram B) Histogram C) Affinity Diagram D) Check sheets E) Process map
		3.	Which of the following is true of random variation? A) It is uncontrollable. B) It is centered around the mean. C) It is within + or – 3 standard deviation of the mean. D) All of the above. E) None of the above

	4.	An R chart is used to monitor _________. Variation of the Mean Process Dispersion Trend in mean value Trend in standard deviation 5. Which of the following is true of special cause variation? A) It is uncontrollable. B) It is centered around the mean. C) It is inherent in the process. D) All of the above. E) None of the above

Please respond to the following questions. Each question is worth 10 points:

1)

97.

1)

A product is made up of two subsystems in parallel. The first subsystem

consists of 50 components in series. The second subsystem consists of 30

components in series. The components in subsystem 1 are all of the same

design and each has a 5/1000 chance of failure. The components in subsystem

2 are also of the same design and each has a 8/1000 chance for failure. What is

the overall reliability of the system?

RS= 1- (0.221687)(0.214131)

2.

Please create a process map for withdrawing cash from an ATM machine as

described below:

Janet needed some cash and walks up to an ATM machine. She inserts her debit

card. The machine returns the card and the monitor reads: “could not read the

card try again”. Janet recognizes that she has entered the card in the wrong

direction. She takes the card and turns it around and insert the card again. The

machine keeps the card and the monitor reads: “enter pass code”. Janet enters

a 4 digit code. The monitor reads: “ error, try again”.

Janet enters the code again. The monitor displays: Withdrawal? Yes No

Janet selects Yes. Displays shows:

“ $100, $200, $300, $400, $______”.

Janet selects $200. The machine pushes out 10 $20 bills. Monitor then

displays “Receipt? Yes No”. Janet selects No. Monitor displays “Take your

cash” .

3

Name:_Latoya Simms___________________________

The machine returns the card. Display changes to “Thank You”.

Janet takes the cash and her card and walks away.

A customer relationship manager decided to track customer complaints as part of his ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:

Type of Problem	Frequency (number of times)
Call went to a voice mail	8
Items damaged when received	21
Literature not in the box	9
Parts missing	13
Unit not working	2
Delivery was late	3

Construct a Pareto chart including the cumulative % frequency. What is the cumulative percentage of the three leftmost bars?

A product manager has conducted a customer satisfaction survey of

30 customers on a scale of 1 to 5. The survey data is shown below. Calculate the mean and standard deviation of the survey and plot a histogram of the data. Does the distribution approximate Normal?

Customer	Satisfaction rating
1	4
2	3
3	2
4	5
5	5
6	2
7	1
8	4
9	3
10	4
11	4
12	5
13	3
14	3
15	2
16	1
17	5
18	3
19	4
20	3
21	4
22	2
23	4
24	4
25	3
26	3
27	3
28	2
29	2
30	3
Mean
Stnd

A project manager at System Design Corporation has collected the following data on the size of software programs and the length of programming time. The company is bidding on a new system that is estimated to consist of 300,000 lines of code. Use a scatter plot to find the correlation function of coding time to the program size and estimate the number of days it would take to code the system.

Module	Size in 1000 lines of code (KLOC)	Number of days to code
1	150	72
2	158	66
3	148	65
4	120	60
5	178	75
6	170	68
7	152	68
8	138	65
9	200	80
10	195	75
11	189	65
12	173	68
13	159	62
14	163	71
15	150	65
16	140	65
17	206	74
18	144	64
19	157	70
20	183	76
21	195	75
22	190	77
23	185	73
24	152	58
25	178	70