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Homework answers / question archive / PMAN 639: PROJECT QUALITY MANAGEMENT Fall 2018 Final Exam Please answer the following True or False questions (each worth 2 points) A process is capable if the variations fall within the control limits True ______ False______ Brainstorming is a fundamental tool of problem solving True ______False______________ Random variations fall outside the control limits
PMAN 639: PROJECT QUALITY MANAGEMENT
Fall 2018 Final Exam
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1. |
Which of the following tools are used to get the shape of the distribution. A) Matrix diagram B) Histogram C) Affinity Diagram D) Check sheets E) Process map
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2. |
Which of the following tools are used to organize ideas. A) Matrix diagram B) Histogram C) Affinity Diagram D) Check sheets E) Process map
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3. |
Which of the following is true of random variation?
A) It is uncontrollable. B) It is centered around the mean. C) It is within + or – 3 standard deviation of the mean. D) All of the above. E) None of the above |
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4. |
An R chart is used to monitor _________.
A) It is uncontrollable. B) It is centered around the mean. C) It is inherent in the process. D) All of the above. E) None of the above
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1)
97.
1)
A product is made up of two subsystems in parallel. The first subsystem
consists of 50 components in series. The second subsystem consists of 30
components in series. The components in subsystem 1 are all of the same
design and each has a 5/1000 chance of failure. The components in subsystem
2 are also of the same design and each has a 8/1000 chance for failure. What is
the overall reliability of the system?
RS= 1- (0.221687)(0.214131)
2.
Please create a process map for withdrawing cash from an ATM machine as
described below:
Janet needed some cash and walks up to an ATM machine. She inserts her debit
card. The machine returns the card and the monitor reads: “could not read the
card try again”. Janet recognizes that she has entered the card in the wrong
direction. She takes the card and turns it around and insert the card again. The
machine keeps the card and the monitor reads: “enter pass code”. Janet enters
a 4 digit code. The monitor reads: “ error, try again”.
Janet enters the code again. The monitor displays: Withdrawal? Yes No
Janet selects Yes. Displays shows:
“ $100, $200, $300, $400, $______”.
Janet selects $200. The machine pushes out 10 $20 bills. Monitor then
displays “Receipt? Yes No”. Janet selects No. Monitor displays “Take your
cash” .
3
Name:_Latoya Simms___________________________
The machine returns the card. Display changes to “Thank You”.
Janet takes the cash and her card and walks away.
Type of Problem |
Frequency (number of times) |
Call went to a voice mail |
8 |
Items damaged when received |
21 |
Literature not in the box |
9 |
Parts missing |
13 |
Unit not working |
2 |
Delivery was late |
3 |
Construct a Pareto chart including the cumulative % frequency. What is the cumulative percentage of the three leftmost bars?
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Module |
Size in 1000 lines of code (KLOC) |
Number of days to code |
1 |
150 |
72 |
2 |
158 |
66 |
3 |
148 |
65 |
4 |
120 |
60 |
5 |
178 |
75 |
6 |
170 |
68 |
7 |
152 |
68 |
8 |
138 |
65 |
9 |
200 |
80 |
10 |
195 |
75 |
11 |
189 |
65 |
12 |
173 |
68 |
13 |
159 |
62 |
14 |
163 |
71 |
15 |
150 |
65 |
16 |
140 |
65 |
17 |
206 |
74 |
18 |
144 |
64 |
19 |
157 |
70 |
20 |
183 |
76 |
21 |
195 |
75 |
22 |
190 |
77 |
23 |
185 |
73 |
24 |
152 |
58 |
25 |
178 |
70 |
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6. A procurement manager has been tracking delivery performance of her suppliers. Based on the following data
Supplier |
A |
B |
C |
Number of deliveries |
25 |
54 |
70 |
Number of late deliveries |
3 |
10 |
12 |
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