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Discussion Questions for Chapter 7 HIT Service Management 1

Management

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Discussion Questions for

Chapter 7

HIT Service Management

1.

Why does unplanned HIT work increase costs?

2. 

Identify some process improvement framew

orks that are applicable to an HIT

department. What are the advantages and disadvantages of each?

3. 

What is a CMDB, and why is it an important component of HIT service support?

4. 

What is an SLA, and why is it an important component of HIT service delivery?

5. 

List some of the reasons given for HIT service continuity plan failures.