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A manager who supervises people has limited contact with each employee

Management

A manager who supervises people has limited contact with each employee.

Over the past

six months, one customer complained about a particular employee and the manager has

personally observed a loud argument between the same employee and a supervisor from

another department. Based on these two samples and having little time to gather more

information, the manager may use ____________ to fill in the picture of the employee.

The tendency to use one characteristic to create a positive impression that dominates

other information is called:

A.Horn effect

B.Self-serving bias

C.Halo effect

D.Similar-to-me-effect

Answer Key: C

Question 10 of 20

5.0 Points

A manager who supervises people has limited contact with each employee.

Over the past

six months, one customer complained about a particular employee and the manager has

personally observed a loud argument between the same employee and a supervisor from

another department. Based on these two samples and having little time to gather more

information, the manager may use ____________ to fill in the picture of the employee.

A.Schemas

B.Salient cues

C.Selective attention

D.Closure

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A manager who supervises people has limited contact with each employee.

Over the past

six months, one customer complained about a particular employee and the manager has

personally observed a loud argument between the same employee and a supervisor from

another department. Based on these two samples and having little time to gather more

information, the manager may use Closure to fill in the picture of the employee.

So, the correct option is D "Closure".

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