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Explorer one of the website of popular incident management systems listed below

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Explorer one of the website of popular incident management systems listed below. Download and install a demonstration or trail version of the system to learn more about data fields captured by service desks.

Explorer the website and demonstration version of the system you select, and then make a table or spreadsheet that shows what data fields the system collects for each of the data categories: Customer data, Incident data, Status data, and Resolution data. Also, provide a paragraph or two describing how the data is used-for example, the types of reports that can be created, the type of metrics that can be produced, the type of knowledge base searches that can preformed, and so forth.