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Homework answers / question archive / Step 1 Watch and take notes during this video and read the case study

Step 1 Watch and take notes during this video and read the case study

Management

Step 1 Watch and take notes during this video and read the case study.

1) Watch and take notes during the following video with Hollie Delaney, Chief People Strategist for Zappos.com, and learn how Zappos navigates times of crisis by leaning into their culture and core values.:
 

2) Read the Case Study in Chapter 1 of your textbook on pages 62 & 63 "Zappos Faces Competitive Challenges".

Step 2 Post the following.

Respond to ALL of the following, and if appropriate, include personal experience as part of your answers.  Cite your resources and put quotation marks around direct quotes to support your opinions.

  1. Zappos seems to be well-positioned to have a competitive advantage over other online retailers.  What challenges discussed in your textbook pose the biggest threat to Zappo's ability to maintain and enhance its competitive position?  How can HRM practices help Zappos meet these challenges?
  2. Do you think that employees of Zappos have high levels of engagement?  Why?
  3. Which of Zappos 10 core values do you believe that HR practices can influence the most?  The least?  Why?  For each of the core values, identify the HR practices that are related to it.  Explain how the HR practices you identified are related to the core values.
  4. How might the change to the holocracy management style undermine Zappo's core values and cause employees to have lower levels of engagement?
Step 3 Read and respond to other students' posts.

Comment on the thoughts expressed by at least two other students. If differences of opinion occur, debate and support your viewpoint professionally, citing references and resources appropriately.

All Discussion Board Requirements:

  • Post a minimum of 3 posts per discussion, 1 initial response and 2 replies to a classmate
  • The first post must be made at least 2 days before the due date
  • The first post should be at least 100 words
  • Reply posts should be at least 25 words
  • Spell check, grammar check, proofread, use Netiquette
  • Include salutation to start replies (ie: "Hello John")
  • Use quotation marks around direct quotes and cite all resources
  • No late discussions are graded

There is a Grading Rubric for all discussions.  To view this, click on the down arrow next to the gear icon in the top right above the discussion instructions.

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  1. Zappos is smart by providing no question asks, money-back guarantees. This policy maintains its competitive advantage and is consistent with its mission of providing exceptional customer service. The only problem that is worrisome is the "self-managing" style that they have opted to pursue. As the texts explain, this managing style employee turnover and leaves the employees wondering how they can advance since they are all in hourly positions. Removing those much-needed management positions would hurt Zappos since they need positions of leadership in order to facilitate daily operations and to meet quarterly goals within the business. Human resource management could help by implementing set positions in order to put more leadership positions into the chain of command because otherwise, the business would be inefficient with its resources.
  2. I believe that Zappos employees have a high level of engagement because of the incentives that Zappos provides as well as the culture that is created by HRM. Providing services such as "Lifetime Coaching and mentoring" ensures that Zappos employees feel valued as a member of their team while maintaining a good work/life balance. After reading about the incentives that employees receive, it definitely made me want to quit my job and work for them!
  3. Out of all 10 core values, I believe that HR can influence "building a positive team and family spirit" the most and influence being "Passionate and determined" the least. One of many of the tasks of Human resource management is to hire new employees, during the interview process the HRM has a direct influence on whether they build a positive or negative team based on who they fire. That is partially why Zappos asks unconventionally questions during the interview, to bring out the interviewee's true nature. On the flip side, I feel that HRM has the least influence on the passion and determination of the individual because ultimately that is a choice of the employee.
  4. Unpopular opinion: If they change from Holocracy management to traditional management then the employees will have higher engagement and still maintain the core values. I believe this to be true because you can still have fun, be positive, and have an open mind when being managed by an individual. Especially if HRM train the managers on how to lead and develop the employees in a positive

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