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1) The wrong choice of channel of communication can result in the communication failing to achieve its communicative purpose

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1) The wrong choice of channel of communication can result in the communication failing to achieve its communicative purpose. For each of the following situation, state which channel of communication is most effective and explain why you choose that channel. a) The daughter of owner of the company has just given birth to a baby boy and he wished to grant the workers a holiday to celebrate the occasion b) The company has been going through hard times and have decided that there will be no increments given for the coming year c) A staff member had been detained by the police on the suspicion of being involved in a robbery and cannot come to work. d) A company had just opened a new branch and wished to inform the public about its expansion. e) The overseas branch needs to be informed about the company decision to close for the second half of the day next Friday for the staff to get ready for the annual dinner. 2. In depending on the circumstance surrounding the conflict. communication conflict inevitably emerges. Resolving it requires considerable skill a) List the different approaches to conflict and explain when each approach can be used effective to achieve a desired outcome. b) Your brother is learning how to play drums and his practising distracts you from studying. Recently he has increased his practice sessions due to an upcoming concert and is practising more, but you have a test coming up that you need to study for. What conflict resolution strategy will you use to resolve this situation? Why? 3. Mr Lian is a very hard-working and trusted employee who has been with the company sales team for many years. He is a very good salesman who has a very high production in sales. However, during the pandemic, the company had to switch to online sales. As Mr Lian is a loyal employee, the company wishes to retain him, but may have to train him in new skills. Mr Lian feels he is getting on in years and is not comfortable in using new methods. Lately, he seems to either be very sharp when spoken to and keeps talking about his length of service or get sarcastic about young people moving up so fast. You have arranged a meeting with Mr Lian to discuss the change in his role in the company. a) How is Mr Lian feeling about his position and his performance? What sort of behaviour is he likely to exhibit? Why? b) What are the issues that he is likely to face? What strategies should you use to address the issues? Explain how each strategy addresses the issue that he is facing. 4. The same way of dissemination of a message may not work in different situations. As a result, one needs to study the situation and determine which strategy would be the most effective one to use in each situation a) What are the 2 factors that would determine the strategy to be used? What are the combinations of these factors that would result in the strategies that can be applied to different situations? You have got a part time job with an NGO promoting the use of plant-based bioplastics. You were assigned to man a stall in a shopping mall during a long weekend when there were many visitors to the mall. You have been trained to say that these bioplastics are made from vegetable oils and is hence renewable and that your objective is to increase awareness among the general public. You went along for the event, and you find that you meet all sorts of different people and due to their different attitudes and awareness, you find it hard to disseminate the message that you were told to do. You then decided that it may be better to use different strategies with different people. What would be the most effective way to explain to each of the following? Provide explanations why you have chosen the specific strategy for each situation. b) A twelve-year old boy who is looking for a topic to do his science project. c) A man in his 30s who is indifferent to what different types of plastics there are. d) A woman who has been trying to reduce the use of plastics for fear that she will get cancer. e) An activist who is campaigning against global warming and strongly advocating all different methods to achieve his cause.