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Questions: How does quality management create a competitive advantage for an organization? In what ways must education and training be modified to support a TQM environment? What recommendations should be given to an organization to overcome resistance to change when implementing a TQM system?

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Questions: How does quality management create a competitive advantage for an organization? In what ways must education and training be modified to support a TQM environment? What recommendations should be given to an organization to overcome resistance to change when implementing a TQM system?