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Homework answers / question archive / Which is of the following is a communication standard that enables the electronic transfer of routine documents, such as purchase orders, between business partners? Which of the following is used to retain customers that generate revenues in excess of the costs of customer service, returns, promotional items? Which of the following are considered basic functional areas and are generally supported by information systems? Information systems are used to protect companies against fraud

Which is of the following is a communication standard that enables the electronic transfer of routine documents, such as purchase orders, between business partners? Which of the following is used to retain customers that generate revenues in excess of the costs of customer service, returns, promotional items? Which of the following are considered basic functional areas and are generally supported by information systems? Information systems are used to protect companies against fraud

Management

  1. Which is of the following is a communication standard that enables the electronic transfer of routine documents, such as purchase orders, between business partners?
  2. Which of the following is used to retain customers that generate revenues in excess of the costs of customer service, returns, promotional items?
  3. Which of the following are considered basic functional areas and are generally supported by information systems?
  4. Information systems are used to protect companies against fraud. Which of the following are fraud risk factors identified in your textbook?
  5. Implementing an enterprise system is challenging because it requires extensive organizational changes. Which of the following are required changes identified in your textbook?
  6. Which of the following are major issues relating to CRM failures?
  7. Which of the following is an in-house development option that should be considered only for specialized IT applications for which components are not available, because this option is expensive and slow?
  8. Projects are managed by managing the triple constraints. Which is not one of those constraints?
  9. A project plan is specified in which of the following?
  10. Which of the following is the result of piling up of small changes that by themselves are manageable, but collectively can cause significant project growth?

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  1. Which is of the following is a communication standard that enables the electronic transfer of routine documents, such as purchase orders, between business partners?

electronic data interchange (EDI)

  1. Which of the following is used to retain customers that generate revenues in excess of the costs of customer service, returns, promotional items?

CRM

  1. Which of the following are considered basic functional areas and are generally supported by information systems?

manufacturing and production
finance
IT
sales and marketing
HR

  1. Information systems are used to protect companies against fraud. Which of the following are fraud risk factors identified in your textbook?

A high level of trust in employees without sufficient oversight to verify that they are not stealing from the company
Relying on informal processes of control
A mindset (belief) that internal controls and fraud prevention systems are too expensive to implement

  1. Implementing an enterprise system is challenging because it requires extensive organizational changes. Which of the following are required changes identified in your textbook?

Redesign of business processes
Changes in how people perform their jobs
Integration of many types of information systems

  1. Which of the following are major issues relating to CRM failures?

Failure to identify and focus on specific business problems that the CRM can solve
Lack of active senior management sponsorship
Trying to automate a poorly defined business process in the CRM implementation

  1. Which of the following is an in-house development option that should be considered only for specialized IT applications for which components are not available, because this option is expensive and slow?

Build from scratch

  1. Projects are managed by managing the triple constraints. Which is not one of those constraints?

Approval

  1. A project plan is specified in which of the following?

Work breakdown structure (WBS)

  1. Which of the following is the result of piling up of small changes that by themselves are manageable, but collectively can cause significant project growth?

Scope creep

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