1) Imagine that Alice has been employed as a hospital admitting representative for six years

1) Imagine that Alice has been employed as a hospital admitting representative for six years. She has consistently received good performance evaluations. However, over the course of the past three months, her manager has received complaints from patients that she has been rude and unprofessional. Her manager has told HR that she should be fired immediately. What would be your first action upon receiving this request? 

2) Discuss two things an HR manager can do to ensure employees know they can voice their ethical concerns up the chain of command without fear of retaliation.